It may be that the JeepCares staff doesn't have the technical knowledge even some of us may have. They might not even own a Compass. They are PR
people who know the ropes and can cut through the red tape if someone is having a warranty problem. I suspect they investigate credible complaints of dealer abuse, rude behavior, or incompetence.
Just thinking that it might be nice if there was an "Ask Mopar" site where we could get explanations, for example why some of us get a grinding noise or to explain the rationale behind the oil consumption. While many don't seem to have these problems, a significant minority of us do have them to varying degrees. If someone could give accurate answers to questions with some technical background info it would be a great help, as opposed to the experience and pooled ignorance of us owners. Such a site might silence the rants posted by the one-post thread-bombers.