2017 Compass Problems
I found this website recently when searching for the latest issue with my wife's Compass, which I will get to in a bit. To start off, we bought the Compass in May of 2017, we were the first to purchase the new style from the dealership. My wife loved the way it looked, loved it on the test drive, so it seemed perfect. That lasted for approximately a week. Almost immediately we were plagued with the Uconnect system and rear view camera constantly freezing and rebooting. Brought it in to the dealer and they had no fix, said we needed to wait for an update to the software. OK, it's just a software issue, it will get fixed. Or not. Over a year later it still freezes occasionally, and decides to reboot randomly while driving. It is completely annoying.
The next issue occurred over the winter, when the rear passenger door wouldn't latch when it was below freezing. It would take sometimes up to 5 minutes of constantly slamming the door to get it to finally latch. We brought the Compass in to the dealership at least 3 times for the issue, and they were never able to replicate it, I can only assume because everything warmed up by the time they looked at it. They refused to replace anything because they didn't know what was wrong, and essentially treated us as if we didn't know how to close a door. We actually contacted Jeep about the situation, as the weather warmed up and this was no longer an issue, but we knew that by this winter we would be most likely past the 36,000 mile warranty, and wanted to make sure it would be covered if it happened again. They said they would take care of it.
The third issue occurred in January, we were driving through the snow and switched the Selec-Terrain to snow. Everything worked fine, great feature! Until we stopped the car, did our errands, got back into the car, turn the knob to Snow, and nothing happens, except a service engine light flashing on the screen. We brought it back to the dealership where they performed an update to the control module. At this point we had the car for 7 months with 17,000 miles on it, and had brought the car into the dealership approximately a dozen times. Not acceptable at all.
The latest problem just occurred last week, and this one is the most troubling to me. My wife was stopped at a red light, the car shuts off like it normally does with the Auto Stop feature, then won't turn back on. After 5 minutes she gets it to start, and it's flashing the service engine light, so she drives immediately to the dealership, who tells her that she ran out of oil and she should change her oil more often. It was about 6000 miles since her last oil change, no oil change indicator light came on her car, she has changed the oil for the past 1 year 3 months either when the light comes on, or sometimes sooner. She has done as early as every 5000 miles, or the latest at 7500 miles. The car now has 32,000 miles on it and this has never been an issue. The oil ended up being 2 quarts low, yet no indicators appeared that there was low oil. The dealer recommended changing the oil every 5000 miles since they said this car burns more oil than usual, and they said they have no idea why Chrysler would put in the manual to wait until the oil change indicator appears. My wife contacted Jeep again, and their response was essentially copy and pasting the manual that says you should check the oil level every time you fuel up. Also, all modern cars burn oil. Really? My 2012 Jeep Grand Cherokee never did, my current 2015 Jeep Grand Cherokee doesn't. My friends brand new Honda doesn't.
After researching oil consumption, I found this website, and realized we aren't the only ones with issues. Seeing other people's problems at low mileage, we should almost feel lucky that we made it 32,000 miles. This has been the most frustrating car we have ever owned. I've had 2 Jeeps and loved them, my sister owns a Wrangler, my dad is getting ready to buy a new Wrangler, my best friend has owned 3 Jeeps. My lease is up next year, and I was looking forward to buying a brand new Grand Cherokee. Now, I am not so sure. Between the lousy service department at the dealership, and the lack of caring from Jeep itself, they make me want to stop recommending Jeep to friends and family. If you made it this far, thanks for reading and letting me vent