Great advice, going with that information it is probably best to just as independent tech's first since we're always at the car makers mercy. I guess that's what you have experienced before at a Jeep dealer?
"Jeep dealer" doesn't mean much as it is a brand owned by Fiat Chrysler America (FCA). FCA is much like any big corporation but has some specific problems such as poor leadership (Sergio is a goof). Dealers are sorta independent franchisees and can vary a lot.
In my area the dealers seem focused on the 'customer experience' and presenting themselves as upscale. The closest one built an entirely new building, including putting a 1943 Willys Jeep under the main showroom floor. It is sort of in a tomb/display with glass floor so you can look down at it. Personally I find that disturbing and weird ie, 'we have come to bury the Jeep, not to praise it'. They have multiple drive in service lanes, with green or red lights above each lane; and when you drive in a young lady will greet you and 'guide' you to the service desk. There is an old guy who sits in the corner who toddles out to put down the paper mats inside your car, and the young lady takes down your mileage, cause you can't be expected to remember that or to take a pic yourself.
The 'service advisors' are fashionable and attractive people. They appear to have little or no automotive knowledge and become flustered and defensive if anything requires thought. Standard work is fine, you want an oil change they know what to do. Beyond that look out. I had a vehicle front signal light light that stopped working, I tried changing the bulb but it was dead, it was under warranty so I took it in. First they said I must have put in the wrong bulb. They called the service manager to ask what bulb it should be, he stated a different number than what I had used. I said I went by the owner's manual, and the manual is right there in the glovebox if they want to check. (whole thing being bizarre, couldn't they just look up to the bulb type themselves, geezze). Anyways they agreed to 'look at it'. Then they had the vehicle for most of the day, phoned me about it, twice, offering to do a wiring repair for an amount of money - I said no, it is under warranty you should just replace as required. Which they eventually did.
I only go there for warranty work or for oil changes while under warranty. But even the oil changes are a big hassle. They rarely get the oil level correct, it is usually way too high. If the oil level is correct the oil looks dirty, so I expect it wasn't changed at all. And they keep trying to add in more fees to the oil change. For example they charged $3.50 for windshield washer fluid. I said I always keep mine topped up. SO they started putting a full jug of windshield washer fluid in the passenger seat footwell every every time and charging me the $3.50. I don't even want
the fluid, I use Rain X not that cheap crap (it wasn't even MOPAR brand). Anyways so i discussed this with the service manager and he said I would have to tell the service advisors each time. So each time I have to say 'no washer fluid' and they go 'OH! you're the guy who DOESN'T want the washer fluid' every freaking time. Whole thing seems weird and unnecessary to me. I've bought many new and used cars from them, starting in the 1980's, but they have to **** me for $3.50 on every oil change. Bizarre and stupid.
I could go on like this for a while, but to me the defining characteristics are money being wasted, customer never talks to or even sees a mechanic, customer is always wrong, and service randomly varies between criminally inept and acceptable.
My vote is GET RID OF THE DEALERSHIPS!!