Dash lights do not dim - Jeep Compass Forum
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post #1 of 87 Old 09-25-2017, 02:44 AM Thread Starter
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Unhappy Dash lights do not dim

Hi all, brand new 2018 Compass Sport owner. Have an issue. The light dimmer switch has no effect on the dash lights. It did work one time, but now are full brightness all the time. Had to dealer already with no luck. Anyone else know of this issue and how to resolve it. I've checked a few other sport models and all seem to be same as mine and don't dim dash lights, only door panels, console, etc. Thanks for any and all help.
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post #2 of 87 Old 09-25-2017, 12:01 PM
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Quote:
Originally Posted by dj70sscamino View Post
Hi all, brand new 2018 Compass Sport owner. Have an issue. The light dimmer switch has no effect on the dash lights. It did work one time, but now are full brightness all the time. Had to dealer already with no luck. Anyone else know of this issue and how to resolve it. I've checked a few other sport models and all seem to be same as mine and don't dim dash lights, only door panels, console, etc. Thanks for any and all help.
My dash is too dim when set to minimum, so I have to turn it up a bit to read the display! My door lights for the switches do not dim at all. They are always full bright at night. The dimmer switch feels a bit cheaper than my Cherokee did. I can feel it clicking and the dimming is not super smooth.

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post #3 of 87 Old 09-25-2017, 02:26 PM
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Quote:
Originally Posted by dj70sscamino View Post
Hi all, brand new 2018 Compass Sport owner. Have an issue. The light dimmer switch has no effect on the dash lights. It did work one time, but now are full brightness all the time. Had to dealer already with no luck. Anyone else know of this issue and how to resolve it. I've checked a few other sport models and all seem to be same as mine and don't dim dash lights, only door panels, console, etc. Thanks for any and all help.
Hi dj70sscamino,

I just wanted to make sure the switch was being properly used--are you rotating it to the second detent? Here are the directions from the User Guide:

"Headlight Switch
The headlight switch is located on the left
side of the instrument panel. This switch
controls the operation of the headlights,
parking lights, automatic headlights — if
equipped, instrument panel lights, instrument
panel light dimming, interior lights and
fog lights — if equipped.

Rotate the headlight switch clockwise to the
first detent for parking light and instrument
panel light operation. Rotate the headlight
switch to the second detent for headlight,
parking light and instrument panel light operation."

Kori
Jeep Social Care Specialist

Last edited by JeepCares; 09-25-2017 at 02:31 PM.
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post #4 of 87 Old 09-25-2017, 04:47 PM Thread Starter
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Hi Kori, yes I.ve tried any and all positions of the dimmer roll switch, makes no difference where the switch is or whether headlight switch is in park light position or headlight position. Is there a sensor somewhere to activate dash panel dimmer circuit? My local dealer where I bought my jeep looked at it with no success and other compasses on the lot are the same. Its the Sport model without the uconnect system. All I was told was must be software problem, I;m taking to another dealer next week for diagnosis and very frustrated so far because dash is annoyingly bright at night to the point of being a safety hazard in my opinion
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post #5 of 87 Old 09-25-2017, 08:30 PM
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A couple of us have the same problem and have talked about it here:
http://www.myjeepcompass.com/forums/#/topics/34985

Hopefully this is just a software glitch that will get fixed quickly. It's getting old to pull off the highway and restart my car to get my Dash to dim after 10 p.m.. If you get desperate enough to need the restart trick yourself, often times you will need to wait with the car off for a good minute or two. Simply turning it off and on will often keep the dash bright. I've also noticed that once the dash is dim, if you open a door or use the scrolling bar to turn on the overhead lights, that will screw up the dash also and cause it to be bright, requiring another restart
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post #6 of 87 Old 09-25-2017, 11:07 PM
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In my Trailhawk the dash will dim fine, but the backup camera is VERY bright and is not effected by the dimmer... it is impossible to see outside the vehicle because the screen is so bright, AND it's painful to look so I can't use it to assist in backing up BECAUSE it's so bright. The screen itself will dim fine, but when the camera comes on it's blindingly bright. Makes backing out of the driveway at night particularly challenging. I basically have to cover the things with my hands so I can see and use the windows and mirrors to back up - but my hands are small, so it still is VERY difficult to see. This is a safety hazard for sure!
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post #7 of 87 Old 09-25-2017, 11:29 PM Thread Starter
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Thanks for reinforcing my issue, exactly what happened after mine came on dim I had another person open door to get in and lights went bright, except mine haven't worked again, haven't tried the restart approach yet and haven't been able to get forum link to load yet to see other remarks. I'll keep checking though
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post #8 of 87 Old 09-26-2017, 12:20 AM
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Quote:
Originally Posted by dj70sscamino View Post
Thanks for reinforcing my issue, exactly what happened after mine came on dim I had another person open door to get in and lights went bright, except mine haven't worked again, haven't tried the restart approach yet and haven't been able to get forum link to load yet to see other remarks. I'll keep checking though
another attempt: http://www.myjeepcompass.com/forums/...t-dimming.html
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post #9 of 87 Old 10-06-2017, 08:22 PM
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I have the same issue with my 2018 Trailhawk. Everyone at the dealership thought that I was tripping. One of the mechanics said that maybe that's how it's supposed to be and that's when I just started laughing, grabbed my car and go.
So did any of you guys have a solution on that? I don't know if one of the extra packages cost that because we checked every single compass at the dealership and they all did the same thing; the dimmer would work for 5 seconds and then full brightness until you turn the car of for a minute or two and then again the same
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post #10 of 87 Old 10-09-2017, 04:20 AM Thread Starter
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Just a quick update for all. My Chrysler rep( My complaint has been escalated 3 times to my own rep to make sure my issue is fixed) told me Friday there is a TSB coming out in about a month to fix the dash light issue so we have hope soon to have proper dimming dash light.
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post #11 of 87 Old 10-09-2017, 04:25 PM
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Thanks for the info! The same thing just happened to me today in my Latitude! This morning was the first time I tried to adjust the brightness... the dashlights were too dim this morning, so I tried to turn them up and the dial literally stopped functioning upon my very first use of it ever! They are now on the bright setting and the dial no longer does anything to them. The overhead lights turn on when it's all the way to the top - but that's the only thing that dial does. The left-hand dial still adjusts the ambient light just fine.
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post #12 of 87 Old 10-09-2017, 05:41 PM
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We picked up our brand new 2018 Trailhawk from the dealer yesterday and ran into the same issue.

Contacted Jeep customer service this morning about the issue and the response was "... I wanted to see if there were any developing TSBs or if this would come out as a Customer Satisfaction Campaign, it looks like we don't yet have any official documents on the progress for the update at the moment. I will be sure to include this information for our recall tracking team. For the moment there is no set ETA but the best suggestion would be to stay in touch with your dealership. We will also send out a letter if this comes out as a Campaign."

No what I was hoping for. I asked the service representative to treat this as a high priority safety issue, given that I blinds the driver at night and makes it harder to see the road (even with the nice HIDs).

Suggest that you also continue to push Jeep on this issue.
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post #13 of 87 Old 10-10-2017, 09:38 AM
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I've contacted the Head quarters of Chrysler last week and opened up a case. They said that they'll probably get back to me this week for updates. Let's see what they have to say. On Friday neither the dealer nor Chrysler had any clue about what I was talking about.
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post #14 of 87 Old 10-10-2017, 07:32 PM
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I just received a call back from the FCA (Chrysler Headquarters) telling me that since there are not enough reports about this issue there's nothing they can do. All they suggested was to take to different Chrysler dealerships to have it checked out and if they find they issue and fix it to call him back and report it to him. It looks like more people need to report that to Chrysler and not the local dealership in order to get the ball rolling. It's a brand new car they said and as of now there are no issues/claims/malfunctions of it.
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post #15 of 87 Old 10-11-2017, 01:20 AM
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I submitted the issue to www.nhtsa.gov.
We could try getting some more submissions there too
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post #16 of 87 Old 10-11-2017, 02:35 AM Thread Starter
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When I get contacted by my case manager with the info to fix the dash lights, I will post all the info I get here for everyone, sounds like more are getting the runaround I did until I went up the chain of command
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post #17 of 87 Old 10-11-2017, 02:41 AM
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I also opened a case with nhtsa earlier today.
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post #18 of 87 Old 10-14-2017, 05:32 PM
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Quote:
Originally Posted by cygnusjen View Post
Thanks for the info! The same thing just happened to me today in my Latitude! This morning was the first time I tried to adjust the brightness... the dashlights were too dim this morning, so I tried to turn them up and the dial literally stopped functioning upon my very first use of it ever! They are now on the bright setting and the dial no longer does anything to them. The overhead lights turn on when it's all the way to the top - but that's the only thing that dial does. The left-hand dial still adjusts the ambient light just fine.
Ok turns out that it is working ok... the next time when I drove it at night, the dimmer switch functions as it should. I guess the light sensor tells the dimmer when to actually do anything, and it is not related to what setting the headlights are on.
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post #19 of 87 Old 10-15-2017, 03:42 AM
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I've been having the same issue worst part is the navigation doesn't dim making it really distracting and bright. Took it to the dealer same bs no one has an answer.
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post #20 of 87 Old 10-15-2017, 04:08 PM
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Have your dealer escalate to Jeep and do the same by calling and emailing them. I would also open a case on the nhtsa website. Right now there are only two reports.

There is an option in the uConnect to dim the screen. Actually two settings: One for headlights and on for off. Set your system to manual mode and reduce the setting for headlights off to 1.
The screen will still be pretty bright, but much better than before. Hope this helps.
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post #21 of 87 Old 10-16-2017, 03:21 PM
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Ok guys I've figured out what's causing the issue and I've been trying to contact a person in FCA to report it and start working on the solution. On the cluster inside the right dial (speedometer) next to the MPH lettering there's a small light sensor. That sensor is the one putting the whole system in the "Day Mode" which makes all the instruments fully bright.
If you turn the car off for a couple minutes, cover that part of the cluster, turn the lights on and then turn the car on, it'll be working perfectly until that sensor senses a light again (around 8 seconds of light exposure). If you turn it on with the lights off, the brightness of the dials inside the cluster is bright enough to still trigger the sensor.
Now I don't know if it's the sensor that malfunctions and the whole system doesn't get out of "Day Mode" or there's an overload on the system by the time that sensor gets trigerred
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post #22 of 87 Old 10-16-2017, 05:37 PM
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Yes, it is a software bug and FCA needs to fix it. Covering the light sensor is a great temporary fix.

Did you already have your dealer open a STAR case with FCA and also provide the vehicle log files?
We need everybody with this issue to visit their dealer to get a case opened with FCA. This is the only way to get the needed priority on this.

-Sven
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post #23 of 87 Old 10-16-2017, 08:38 PM
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Yeah I did have them open a case and I've also contacted FCA and reported the issue. I got on the phone again with them and at first they said it's a safety feature but I explained them that that's a malfunction and at night it's actually dangerous
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post #24 of 87 Old 10-17-2017, 07:20 PM
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Everyone in this thread, if you are experiencing this issue make a report with nhtsa.gov. This will be the quickest way to insure our reports are documented and the issue resolved.
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post #25 of 87 Old 10-17-2017, 10:23 PM
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Just posted this in the other forum thread that also discusses this issue:

Actually have a suggestion to get more coordination with the FCA HQ.

Can we start to compile a list of effected VINs? Only the last 8 digits is enough for FCA to see what vehicle it is and to reference a support case.
We can than provide that additional detail to FCA so that they see that cases are linked.

I start:
2018 Jeep Compass Trailhawk 4x4 - JT129004

-Sven
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post #26 of 87 Old 10-18-2017, 01:32 AM
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Here's a YouTube video I did to show what causes the issue. You can show that to your dealer too since most of them are a little special and they don't understand what we're talking about.
https://youtu.be/6aJaAEmp7W8
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post #27 of 87 Old 10-18-2017, 01:35 AM
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Sure thing, 2018 Jeep Compass Trailhawk JT130731
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post #28 of 87 Old 10-19-2017, 06:56 AM
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Quote:
Originally Posted by Panos Othon View Post
Here's a YouTube video I did to show what causes the issue. You can show that to your dealer too since most of them are a little special and they don't understand what we're talking about.
https://youtu.be/6aJaAEmp7W8
The link does not work.

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post #29 of 87 Old 10-19-2017, 05:31 PM
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Just tried the link and it does work for me.
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post #30 of 87 Old 11-01-2017, 04:56 PM
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Hi I've never been on these forums. I have a 2017 "all new" Jeep Compass (supposed to be identical to 201. I have also been having strange issues with the dimming of dashboard and media screens. For no reason at all, when I've turned, for example, into my street where it is generally darker/shadier than on the main road due to tree coverage, my screen dims out!!! Not safe when this has happened while driving at dusk or near darkness! I hope the fix comes soon; I have not even had the chance to take it to my dealer to complain as yet. Only 3500 miles on my Jeep.
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