Well after getting the Jeep Cares folks involved it seems they didn’t have much influence in my situation. I was assigned a case number, was told it was escalated and given the contact info to the person handling my case. She’d call saying she tried to call the dealer’s service department and left a message but they did not return her call. I received three calls like this from the case worker, and each time I tried to call her back her voicemail said she was out of the office! The final voicemail from her was basically “here’s our contact info if you have any other questions” with the issue unresolved and no updates provided. Basically they’d given up since the service department was not calling them back! SERIOUSLY!?
So after 4/30 I let about another month go by, but my patience exhausted. I made some time in my schedule and walked into the service department to speak with my service advisor directly. He pulls up my work order and calls parts department to see if the radio/nav unit had arrived, they said ETA is a few days away and that it was on BACKORDER!!! Why couldn’t someone just tell me this the first time!?
Finally I arrange to return to the dealer at 7:00AM the day the part is expected to arrive to get it done and installed. I get a call back at 10:30AM the same day letting me know my vehicle is done and ready for pick-up.
Over two months!!! GAAAAH!!!! I’ve never had a service experience as bad as this. Just glad it’s done and over with.
Photographer: ďyou blinkedĒ
Me: ďNo I didnít blink...Iím just AsianĒ