Electrical ?circuit? issues causing problem solved - Jeep Compass Forum
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post #1 of 28 Old 11-12-2017, 10:56 PM Thread Starter
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Electrical ?circuit? issues causing problem solved

So about a week ago I was backing out of a parking space and the backup camera didn?t need turn on. The touch screen was blank and didn?t come on for about a mile. Later that day I start it up ... no backup cam, low fuel light on when I have a full tank, and service engine warning light comes on. I take it to the dealership the next day and they say ?something tripped a circuit, we reset it and it?s a working fine now. Four days later all the same problems occurred again ... they clearly didn?t fix the problem. Oh boy electrical issues!
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post #2 of 28 Old 11-12-2017, 10:57 PM Thread Starter
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Oh so I have no clue why the title of my post says ?problem solved? ... since I didn?t type that and the problem definitely isn?t solved ... predictive text on my phone must have sabotaged me without me realizing it!
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post #3 of 28 Old 11-13-2017, 12:39 AM
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No such issue here.

2017 New Compass Latitude 4x4 C635 6spd manual. Mineral Gray. Tow,
Cold Weather, Safety & Security, Popular Equipment, Beats Audio. Built June 2017.

Added: JW Speaker fog lights, Weathertech mats, Mopar flaps &
vent shades, Trailhawk front skid plates.
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post #4 of 28 Old 11-14-2017, 05:29 PM
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If they reset the computer and the problem went away, it could be a systems problem and not really physical. This is just a guess. Did they say anything when you told them it appeared again?
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post #5 of 28 Old 11-16-2017, 02:31 PM Thread Starter
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Took it back in. "Bad HVAC module"... was basically causing everything on the same circuit to go haywire. They overnighted the part and should have the vehicle back by Monday. 1280 miles ... 3 trips to dealership for issues ... at least I do truly love the vehicle.
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post #6 of 28 Old 12-16-2017, 09:48 AM Thread Starter
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So shortly after the problem was “fixed” it all happened again... low fuel light comes on with over a half tank of gas, backup camera won’t come on, entire screen is dead ... hvac blowing full force cold air, and now the turn signals won’t work either ... also there was a “service shifter” message that popped at one point. So it’s been in the shop now for over a week and nothing ... day one I went in to pick up my loaner vehicle and spoke with the lead mechanic who pretty much told me they have no idea what is causing the problems. Horrible timing too as northeast Ohio just had our first major snowstorm and I’m stuck driving a 2wd Chrysler 200 that will barely make it up my steep driveway. I’m beyond frustrated now and reading up on lemon laws. This sucks because the Compass literally checks every box for what I want in an SUV otherwise.
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post #7 of 28 Old 01-02-2018, 07:37 PM
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Posting here as well, as I have a feeling our issue is also electrical.

Just purchased a 2018 Compass Latitude. Drove it ~400 miles without issue, then an hour into a trip on a highway, the "Electronic Stop Start Unavailable Please Service" error came up. It disappeared after a restart of the car, and everything seemed fine. To play it safe, we took it to the dealer but they couldn't find anything as it didn't even throw an actual code.

A few days later, the same error comes up again for my wife, and then the Check Engine Light came on. Power steering completely failed as she was driving. A restart and it was back to normal, aside from a check engine light.

Car's been sitting at the dealer through the New Year holiday. Waiting to hear back. I'm assuming it's either a grounding issue with the electrical system or a computer issue.

Ironically, my sister's 2015 Jeep Cherokee had the same power steering issue and error a day later. The only common denominator we could come up with was cold temperatures, but she's had the car for a couple years and it's been in colder temps without issue.

It's a shame - up to this point the new Compass has been impressive. Hoping this is a minor gremlin that we won't see again. will keep everyone posted on the solution.
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post #8 of 28 Old 01-02-2018, 07:41 PM
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@NorthCoastie19 - did you get this resolved?
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post #9 of 28 Old 01-02-2018, 09:08 PM Thread Starter
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@BrandoP71 - funny story, as I'm actually on hold with Jeep customer service right now and pulled up this forum while I wait.

No, the problems were not fixed. So far they have done multiple software updates (2 trips) changed out some HVAC "transfer switch" or something (1 trip), and most recently changed out the radio (2 trips). Counting the initial transmission issue I experienced on day one, I am now at 6 trips to the dealership in not even 4 months of ownership, or it may be 7, I'm seriously losing count. They are playing paperwork games with me and still have yet to provide paperwork on the last 3 trips ... clearly trying to make 3 trips appear as one since Ohio has a 3 strikes and you're out Lemon Law ... keep giving me excuses "ehhh the paperwork isn't ready, it will be ready next week we'll call you when its in" then the problem resurfaces and I have to bring it back in anyways before "the paperwork is ready" so they count it all on the same ticket when in actuality what they did to try to fix it didn't work and its a separate trip.

I have also had the "service start/stop" message, and I have also had some message about the battery charging and stop/start available. At times the turn signals won't work, and most recently the locks have been locking/unlocking randomly as I'm driving down the road. So all clearly electrical / computer issues, and nothing they have done has fixed it.

It is a shame as I truly loved this vehicle ... the look, the driving feel, interior quality, off road features, etc ... but this is a nightmare. Good luck to you.
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post #10 of 28 Old 01-02-2018, 09:39 PM
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Thanks for the quick response! Doesn't sound promising. I since got a call back from my dealer saying they tried updating the software and immediately got the issue again. They are moving on to other troubleshooting tomorrow. I'm already worried we are heading down the same path as yours.

Would you mind sharing anything Jeep says?
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post #11 of 28 Old 01-04-2018, 12:18 AM
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Update: Dealer tested and confirmed that the secondary battery that the Electronic Start Stop (and I'm assuming other systems) rely on was bad. They're replacing it tomorrow and re-testing. They also mentioned that they have another 2018 Compass coming in tomorrow with the same ESS issue.

Will report back as I hear more.
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post #12 of 28 Old 01-06-2018, 01:16 AM Thread Starter
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I talked to Jeep “Resolutions Department” ... they want me to try another dealership ... called the next closest dealer and they seem want nothing to do with it ... guy tells me it’s going to be two weeks until they can even look at it. I just want out of my lease at this point. Was told by the resolution specialist that it takes 4 failed attempts and I’m on failed attempt 3. I explained this is incorrect as they fudged the paperwork to make the last 3 attempts appear as one and I’m actually on 5 or even 6 if you count a separate issue I had it in for that now I wonder if it’s related (service 4wd message and 4wd not engaging). Again ... good luck to you.
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post #13 of 28 Old 01-06-2018, 11:01 AM Thread Starter
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Reading back now I’m like is it 7 attempts ... I need to look at my notes ... it is that crazy where I’m at the point where I can’t even remember how many times I had it in ... definitely more than 4
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post #14 of 28 Old 01-06-2018, 08:44 PM
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Quote:
Originally Posted by BrandoP71 View Post
Update: Dealer tested and confirmed that the secondary battery that the Electronic Start Stop (and I'm assuming other systems) rely on was bad. They're replacing it tomorrow and re-testing. They also mentioned that they have another 2018 Compass coming in tomorrow with the same ESS issue.

Will report back as I hear more.
I don't know what this secondary battery is. My '15 Cherokee KL with the 3.2L had the ESS on it. I always turned it off. Anyway, there was only one battery in it. That part of the Jeep never gave me a problem. Original battery at 66k miles when I dumped it for this MP. All in cold climates.

2017 New Compass Latitude 4x4 C635 6spd manual. Mineral Gray. Tow,
Cold Weather, Safety & Security, Popular Equipment, Beats Audio. Built June 2017.

Added: JW Speaker fog lights, Weathertech mats, Mopar flaps &
vent shades, Trailhawk front skid plates.
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post #15 of 28 Old 01-08-2018, 04:14 PM Thread Starter
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So sitting in the waiting room of another dealership while they are waiting for a Chrysler technical specialist to call them back. New problem I discovered is 4wd modes won’t work when it’s acting up... a “drive mode unavailable” message pops up when I tried putting it in 4wd lock or snow mode etc. New dealership confirmed the codes showing and that the problems exist at least... now I wait.
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post #16 of 28 Old 01-08-2018, 08:41 PM
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I've been keeping my notes in this thread: http://www.myjeepcompass.com/forums/...tml#post111394

The saga continues for me as well.

Also got the "4WD unavailable". This is all related. Aux battery replacement didn't fix anything. Dealer's working with FCA on this now...FCA told them to unplug the battery for a while and let all systems fully reset. Dealer doesn't like that answer, fired back. FCA went radio silent. So that's where I'm at.

If there's a silver lining here it's that there's several of us with the same issue. If you want, have your dealer reference Tri County Dodge Chrysler Jeep in Limerick PA's open ticket with them for similar issues. There's an open dialogue there and the more of these people that work together, the better.
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post #17 of 28 Old 01-08-2018, 11:08 PM
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So shortly after the problem was “fixed” it all happened again... low fuel light comes on with over a half tank of gas, backup camera won’t come on, entire screen is dead ... hvac blowing full force cold air, and now the turn signals won’t work either ... also there was a “service shifter” message that popped at one point. So it’s been in the shop now for over a week and nothing ... day one I went in to pick up my loaner vehicle and spoke with the lead mechanic who pretty much told me they have no idea what is causing the problems. Horrible timing too as northeast Ohio just had our first major snowstorm and I’m stuck driving a 2wd Chrysler 200 that will barely make it up my steep driveway. I’m beyond frustrated now and reading up on lemon laws. This sucks because the Compass literally checks every box for what I want in an SUV otherwise.
I was nearly killed having the same issue in NYC. My car said "check engine" and went from drive to park in a quick jolt. Stopped in the middle of traffic to turn it off and on multiple times to move it to the side of the road unsuccessfully where it then started to move backwards only and not forward - mind you this is NY with tons of cars within reach of being hit by my truck moving backwards. The car was leased last week and has 600 miles. This is beyond ridiculous. I couldn't even get a tow or loaner without a fight. Im very disappointed and scared to ever touch this vehicle again.
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post #18 of 28 Old 01-09-2018, 01:13 PM Thread Starter
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Thanks for the info! It definitely has to be all related. I even have another thread somewhere on here about the very first day I picked my Compass up, it had an 4wd issue that I had to turn around and go back to the dealership. Of course they didn't give me paperwork, and I was too excited about the new vehicle to care at that point thinking it was all fixed. Also, I might as well just start posting my updates on your thread since its pretty much the same problem and I can't get rid of the ridiculous ? ? that randomly showed up in my topic.

So after sitting all day in the waiting room, I left the new dealership in a 3 year old beat up Dodge Dart. They told me the Compass is clearly experiencing major electrical issues and their concern is that it is not safe to drive. I have to wait for a technical specialist to show up and look at it. They said it could be a few days. Roads are still bad in NE Ohio and we are expecting 5-8" of snow on Friday. New dealership is much friendlier and seems more open and honest with me than the place I had been going, and at least was empathetic, but here I still am driving a $17,000 front wheel drive loaner in the dead of winter while I'm waiting on a $35,000 4x4 vehicle sitting in a shop that I have barely been able to use for the last 3 months.
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post #19 of 28 Old 01-09-2018, 03:37 PM
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Push for a 4 WD rental. You are paying for a 4x4. It'll be covered by the warranty. Don't settle for a crappy dealer loaner.

The added expense will add to the pressure for them.

They put me in an Enterprise Ram 1500 Big Horn ? they said it has to be an FCA product for warranty work.
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post #20 of 28 Old 02-12-2018, 03:56 PM
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2018 Jeep Compass Electrical Issues

Same issues in my brand new 2018 compass. Rear window rolls up and down by its self, Engine running screen comes on, door open dash alert comes on, interior lights turn and and off by them selves, etc. Been to the dealer 3-4 times already and every time, the issue stops for a few weeks and then comes back, sometimes even worse than before. They replaced the master window switch and the OBD, but the issues keep coming back. Was told this morning b the dealership service dept. that Chrysler/Jeep tries sending an update out to all vehicles and that it caused many electrical problems for many owners. I find it strange that this would do that to mine since I have had these issues since the start. Not sure what to do as I really like the car, but paying for a brand new broken vehicle that I cannot use is ridiculous. I paid a lot for this car and am very disappointed.

Anyone have any luck with similar issues?
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post #21 of 28 Old 02-13-2018, 12:16 AM
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These cars are plagued with electrical gremlins. We bought our 2018 in December and had it in our possession for a grand total of 4 days. The rest of the time has been with the dealer. They've been working directly with FCA engineers and they honestly have no idea what's going on with these things. Another member of the forum seemed to have luck after they replaced 2 of the 7 "terminal chips" in his. Most of us seem to have the issues in colder weather. Turned out the plastic housing on those tiny terminal chips were shrinking in cold weather, causing them to lose connection intermittently.

FCA's denying that's the issue on mine. I have my doubts that they actually checked them, or want to pay for it.

My case manager was SUPPOSED to call me today to discuss Lemon Law or a trade, but never did, nor did she ever pick up or return my calls.

They're paying for a rental this whole time (if you're having issues get a Case Manager and make FCA pay for a rental. Do NOT settle for a 2WD dealer loaner). And they were supposed to reimburse me for our monthly payments for the auto loan, but I have yet to hear or see anything on that front.

I'm not happy. Enough's enough. They better give us one that works or they'll be losing a family of longtime Mopar owners.
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post #22 of 28 Old 02-13-2018, 02:54 AM
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im suprised all you who are having problems are talking about having jeep pay for a rental. when i took mine in, i got a choice of loaners and the vehicle had 4wd in it. i suppose not all dealers are alike
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post #23 of 28 Old 02-14-2018, 08:33 PM
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Same issues in my brand new 2018 compass. Rear window rolls up and down by its self, Engine running screen comes on, door open dash alert comes on, interior lights turn and and off by them selves, etc. Been to the dealer 3-4 times already and every time, the issue stops for a few weeks and then comes back, sometimes even worse than before. They replaced the master window switch and the OBD, but the issues keep coming back. Was told this morning b the dealership service dept. that Chrysler/Jeep tries sending an update out to all vehicles and that it caused many electrical problems for many owners. I find it strange that this would do that to mine since I have had these issues since the start. Not sure what to do as I really like the car, but paying for a brand new broken vehicle that I cannot use is ridiculous. I paid a lot for this car and am very disappointed.
Anyone have any luck with similar issues?
We regret to hear this, nscola, as we understand the importance of having a reliable ride. We would like to hear more about this and make sure it well documented within our systems. Please send us a private message with your VIN, phone number and current mileage.
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Originally Posted by BrandoP71 View Post
These cars are plagued with electrical gremlins. We bought our 2018 in December and had it in our possession for a grand total of 4 days. The rest of the time has been with the dealer. They've been working directly with FCA engineers and they honestly have no idea what's going on with these things. Another member of the forum seemed to have luck after they replaced 2 of the 7 "terminal chips" in his. Most of us seem to have the issues in colder weather. Turned out the plastic housing on those tiny terminal chips were shrinking in cold weather, causing them to lose connection intermittently.
FCA's denying that's the issue on mine. I have my doubts that they actually checked them, or want to pay for it.
My case manager was SUPPOSED to call me today to discuss Lemon Law or a trade, but never did, nor did she ever pick up or return my calls.
They're paying for a rental this whole time (if you're having issues get a Case Manager and make FCA pay for a rental. Do NOT settle for a 2WD dealer loaner). And they were supposed to reimburse me for our monthly payments for the auto loan, but I have yet to hear or see anything on that front.
I'm not happy. Enough's enough. They better give us one that works or they'll be losing a family of longtime Mopar owners.
We apologize for any delay in communication you have experienced from your case specialist. We would like to look into this further and see if there is any opportunity for us to provide additional updates. Please send us a private message with your VIN or case number.
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post #24 of 28 Old 02-17-2018, 01:25 PM Thread Starter
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Same issues in my brand new 2018 compass. Rear window rolls up and down by its self, Engine running screen comes on, door open dash alert comes on, interior lights turn and and off by them selves, etc. Been to the dealer 3-4 times already and every time, the issue stops for a few weeks and then comes back, sometimes even worse than before. They replaced the master window switch and the OBD, but the issues keep coming back. Was told this morning b the dealership service dept. that Chrysler/Jeep tries sending an update out to all vehicles and that it caused many electrical problems for many owners. I find it strange that this would do that to mine since I have had these issues since the start. Not sure what to do as I really like the car, but paying for a brand new broken vehicle that I cannot use is ridiculous. I paid a lot for this car and am very disappointed.

Anyone have any luck with similar issues?

Welcome to the 2017/2018 Jeep Compass electrical issues club!!!

These problems definitely all sound related and they definitely seem to be the same “communication issues” my Jeep was having. The terminal chip replacement has so far worked for the major issues, but it still has some minor electrical problems that are more so annoying than anything else (hvac acts temperamental, turn signals no longer make the clicking noise).

The major issues mine had were found to be related to bad terminal chips. These are computer chips about the size of a thumb nail with tiny pins that make contact and facilitate communication between the various systems of the vehicle. Mine had some bad terminals. When it was cold, the microscopic amount of shrinking would keep certain pins from making contact and those systems would go haywire. When the vehicle would warm up, the chip expands and the pins make contact again bringing the systems back online. When everything is warmed up and back online the vehicle tests fine, so the service tech can’t see anything is wrong. There should be a STAR case out there on mine that other dealerships can see. The problem is accessing these terminals involved tearing apart the vehicle and is very labor intensive, so nobody wants to do this right away.

Between my wife and I, we have had 7 Jeeps going back to a 1997 XJ Cherokee. What do they say? The definition of insanity is doing the same thing over and over again and expecting a different result?

Oh and I’m still getting about 14 mpg ... I’m a conservative driver who normally gets well above the epa mileage on the sticker.

All I can say is good luck to you and don’t let them try saying resetting the system or a software update is the fix. Mine had to go through a complete rewire of the wiring harness and replacement of 3 of 7 terminals to get to this point.
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post #25 of 28 Old 02-17-2018, 01:32 PM Thread Starter
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im suprised all you who are having problems are talking about having jeep pay for a rental. when i took mine in, i got a choice of loaners and the vehicle had 4wd in it. i suppose not all dealers are alike

Not all dealerships have comparable loaners. Some small dealerships might only have one or two loaner cars at all and they might be out with other customers. I got a Dodge Dart for a loaner which was unacceptable. Luckily they were eventually able to get me in a Cherokee, but it still wasn’t 4wd. I’m more easy going so I didn’t make a stink, but technically they owe you a comparable vehicle, so if they don’t have one, they need to rent one for you.
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post #26 of 28 Old 05-06-2018, 05:58 AM
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Jeep Compass 2018 electricla issues

Hello Everyone from another side of Atlantic , this is from INdia, bought an 2018 Jeep Compass and it has only 1200KM and facing similar issues ..One day while backing up , the rev camera stopped working, HVAC stopped working, Traction control light comes on .. and then I get the Service message ..

the vehicle is in dealership for last 2 days, they are looking at the each sensors , I have escalated this to FCA india also.

Does anyone found the solution to these electrical problem ? What is the root cause for this..
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post #27 of 28 Old 06-06-2018, 06:19 PM
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This is the 3rd time I have taken my 2018 Jeep Compass to Reedman Toll since I purchased it in November 2017. They run the diagnostics and tell me everything is working properly and the only way they can know what's happening with it is to bring it to them as the problem occurs.

My complaints are:
My fan turns on to full blast with the front defroster on when I had left the car climate off when I got out of the car. This has occurred in cold and warm weather now.
The mileage has changed itself from miles to kilometers.
The time has changed itself to military time from standard time.
My set phone contacts disappeared for 3 days, then suddenly restored themselves.
The car is sluggish at best and hesitates when I push the gas to accelerate especially on a highway.
The car doesn't stop when in contact with gravel or dirt when attempting to come to a complete stop.
The car is consistently bumpy and not a smooth ride.

Driving this vehicle has become a nightmare and a chore. To get the car to any decent acceleration takes more physical effort than any other vehicle I have ever encountered. Is anyone else having these problems? The dealership has not been any help and has no solutions to fix any of these problems because they can't replicate them. Please help! Right now I am driving a Jeep Grand Cherokee 2018 rental and it is so easy to drive. It's a smooth acceleration and has no hesitation.
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post #28 of 28 Old 06-07-2018, 04:44 PM
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This is the 3rd time I have taken my 2018 Jeep Compass to Reedman Toll since I purchased it in November 2017. They run the diagnostics and tell me everything is working properly and the only way they can know what's happening with it is to bring it to them as the problem occurs.

My complaints are:
My fan turns on to full blast with the front defroster on when I had left the car climate off when I got out of the car. This has occurred in cold and warm weather now.
The mileage has changed itself from miles to kilometers.
The time has changed itself to military time from standard time.
My set phone contacts disappeared for 3 days, then suddenly restored themselves.
The car is sluggish at best and hesitates when I push the gas to accelerate especially on a highway.
The car doesn't stop when in contact with gravel or dirt when attempting to come to a complete stop.
The car is consistently bumpy and not a smooth ride.

Driving this vehicle has become a nightmare and a chore. To get the car to any decent acceleration takes more physical effort than any other vehicle I have ever encountered. Is anyone else having these problems? The dealership has not been any help and has no solutions to fix any of these problems because they can't replicate them. Please help! Right now I am driving a Jeep Grand Cherokee 2018 rental and it is so easy to drive. It's a smooth acceleration and has no hesitation.

This is not what we hope to hear from our customers, sweetvanla. It is importance to us that you are enjoying your new purchase and are able to rely on it. We would like to make sure your experiences are documented within our systems and see if there is any opportunity for us to assist. Please send us a private message with your VIN, the date of your last dealer appointment and any additional information you wish.
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