Who's reverse camera screen goes to full brightness? - Jeep Compass Forum
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post #1 of 36 Old 01-25-2018, 08:39 PM Thread Starter
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Who's reverse camera screen goes to full brightness?

Hi all, I recently picked up a 2018 Jeep Compass. I created this thread after reaching out to our 'JeepCares' representative here on the forum. My intent is to gain as many users reporting this issue as possible, so hopefully Jeep will take it seriously.



Please note: This is NOT the same "dash lights won't dim" issue that was recently addressed. This is for people who can dim their dash lights and nav screen as normal, but when the vehicle is put into reverse, the screen all of a sudden jumps to full brightness.

This quick and intense flash of light causes temporary blindness and is seriously going to get someone injured, if not worse.

I have the Uconnect 8.4" Navigation screen, but I don't know if any of the other screen sizes are affected.


Please post up if you are having this issue as well. Thanks for your time.

Tapatalk won’t let me upload a video so here are some screenshots.

Normal night mode in drive/neutral/park:



Screen immediately going to full brightness, activating the camera, and then settling at about half brightness upon placing transmission into reverse:







Last edited by dannydeez; 09-04-2018 at 05:09 AM.
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post #2 of 36 Old 01-25-2018, 08:43 PM
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Mine does too

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post #3 of 36 Old 01-25-2018, 09:21 PM
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That we know of, all of the 8.4's do this. Possibly all of them in all screen sizes. This has already been discussed in other threads and not a single person that I know of has ever reported a successfully dimmed screen for backup camera in the 2nd gens.
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post #4 of 36 Old 01-25-2018, 10:53 PM
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Is this in response to a recent upgrade? I saw on another forum after a factory reset the camera brightness returned to normal.
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post #5 of 36 Old 01-25-2018, 11:37 PM Thread Starter
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Quote:
Originally Posted by Sodner View Post
Is this in response to a recent upgrade? I saw on another forum after a factory reset the camera brightness returned to normal.


No, this was not caused by an upgrade or software update. It is just how they came from the factory. Can you tell us more about how to do the factory reset, or even provide the link to the other forum? Thank you.
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post #6 of 36 Old 01-26-2018, 12:13 PM
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Sorry, probably won't help then. It was on a Cherokee Forum.

New so I can't post links.... Add http

://jeepcherokeeclub.com/4-2014-jeep-cherokee-general-discussion/215082-after-u-connect-update-backup-camera-washed-out.html]After]2014+ Jeep Cherokee Forums[/url] U-connect update Backup camera washed out. - 2014+ Jeep Cherokee Forums
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post #7 of 36 Old 01-26-2018, 07:44 PM
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x2 or 3 or 4....
Ours does that too.
not to mention sometimes won't dim any of the dash lights (and of course it always works when it's at the dealership)

2017 Compass limited 4x4
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post #8 of 36 Old 01-27-2018, 03:46 AM
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I think the easiest answer is every ones is like that. I like it better than the older ones though because at night the older ones were snowy and hard to see the new ones are nice and clear.

Last edited by upsmanchris; 01-27-2018 at 06:08 AM.
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post #9 of 36 Old 01-27-2018, 10:25 AM
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I think the easiest answer is every ones is like that. I like it better than the older ones though because at night the older ones were snowy and hard to see the new ones are nice and clear.
Mine is bright as well as snowy and hard to see at night ... lucky me!
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post #10 of 36 Old 01-27-2018, 04:37 PM Thread Starter
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I think the easiest answer is every ones is like that. I like it better than the older ones though because at night the older ones were snowy and hard to see the new ones are nice and clear.


This is still a problem whether everyone's is like that or not. The camera is supposed to be clear, but not bright at night.

If your old ones were snowy, it was either a grounding issue, or the manufacturer just used a cheap camera system.
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post #11 of 36 Old 02-22-2018, 10:00 PM
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Plus one on full bright. I suspect it is a factory deal. Will investigate update post above...

2017 Compass Trailhawk in White, 1.5" Tera Flex lift kit, 225/65/17 BFG KO2s
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post #12 of 36 Old 02-25-2018, 03:21 PM
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Hey guys we just bought our trailhawk on thursday and I find this interesting as the reverse screen on ours is only a little too bright at night but not bad enough to complain about. My wife and I both have issues with getting somewhat temporary blinded at night by cars not dimming headlights or those with misadjusted headlights. So either for some reason we are less sensitive to the screen brightness (unlikely) or ours simply is not as bright as many of yours.

To me this means that their might be a fix for this issue. I think ours had all the newest software installed at the dealer so it might be worth checking into. Maybe JeepCares can use their resources to dig into this and see what's up.

If there is not a software fix I started wondering even before we got our jeep if I could use some type of tinted screen protector to help with this issue. Then one could simply turn the screen brightness up for normal use to offset the tinted screen protector just a thought.
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post #13 of 36 Old 02-25-2018, 06:45 PM Thread Starter
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Quote:
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Plus one on full bright. I suspect it is a factory deal. Will investigate update post above...
Quote:
Originally Posted by Chris Jacobs View Post
Hey guys we just bought our trailhawk on thursday and I find this interesting as the reverse screen on ours is only a little too bright at night but not bad enough to complain about. My wife and I both have issues with getting somewhat temporary blinded at night by cars not dimming headlights or those with misadjusted headlights. So either for some reason we are less sensitive to the screen brightness (unlikely) or ours simply is not as bright as many of yours.

To me this means that their might be a fix for this issue. I think ours had all the newest software installed at the dealer so it might be worth checking into. Maybe JeepCares can use their resources to dig into this and see what's up.

If there is not a software fix I started wondering even before we got our jeep if I could use some type of tinted screen protector to help with this issue. Then one could simply turn the screen brightness up for normal use to offset the tinted screen protector just a thought.
Thanks for posting!

Chris, I have the same issue with the temp blindness at night. Strange that the camera screen doesn't affect you. Maybe they did in fact do some kind of software update for it.
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post #14 of 36 Old 03-04-2018, 08:27 PM
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Mine goes full bright as well, and I've got the 7" (I think) screen. Fortunately the dash lights dim, but that backup camera is BLINDING.
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post #15 of 36 Old 04-05-2018, 03:47 PM
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This isnít just annoying, it is safety issue.
Our 8.4 screen is so bright that the glare inside the car makes it nearly impossible to use the mirrors in a dark area at night.
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post #16 of 36 Old 04-12-2018, 01:42 AM Thread Starter
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Quote:
Originally Posted by LaserJeep View Post
Mine goes full bright as well, and I've got the 7" (I think) screen. Fortunately the dash lights dim, but that backup camera is BLINDING.
Quote:
Originally Posted by Quikdraw13 View Post
This isnít just annoying, it is safety issue.
Our 8.4 screen is so bright that the glare inside the car makes it nearly impossible to use the mirrors in a dark area at night.
Thanks again for posting. I agree, this is 100% a safety issue and needs to be resolved.
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post #17 of 36 Old 04-12-2018, 02:50 AM
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Has anyone tried changing the reverse camera brightness in the engineering mode of uconnect? You can get to engineering mode by holding up and down arrows on driver temp for a few seconds. There's a setting for RVC and I saw a brightness adjust. Default seems to be 50, but I didn't play around with changing the values.

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post #18 of 36 Old 04-12-2018, 03:21 PM
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Quote:
Originally Posted by moira2
Has anyone tried changing the reverse camera brightness in the engineering mode of uconnect?
There's an engineering mode? Holy crap! There IS! (Just ran a google search) Amazing, I'll probably be sitting out in my car all of lunch hour today.

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post #19 of 36 Old 04-12-2018, 06:51 PM Thread Starter
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Quote:
Originally Posted by moira2 View Post
Has anyone tried changing the reverse camera brightness in the engineering mode of uconnect? You can get to engineering mode by holding up and down arrows on driver temp for a few seconds. There's a setting for RVC and I saw a brightness adjust. Default seems to be 50, but I didn't play around with changing the values.

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Great info! I was unaware of this.

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Originally Posted by arudlang View Post
There's an engineering mode? Holy crap! There IS! (Just ran a google search) Amazing, I'll probably be sitting out in my car all of lunch hour today.

[IMG]https://i.imgflip.com/288p6m.jpg[IMG]
Please let me know what you find if you decide to play around with this.
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post #20 of 36 Old 04-12-2018, 09:52 PM
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Oh crap... My wife is going to be annoyed if I go sit in the Jeep for an hour in the driveway AGAIN. 🙂
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post #21 of 36 Old 04-30-2018, 04:00 AM
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Just picked up our 2018 Trailhawk and the first time coming home at night, went to back into the driveway and the screen was SO BRIGHT! Couldnít find a setting to dim the screen. The screen brightness is fine at all other times except for when the backup camera is active. During the day the backup brightness is OK, but at night, my God!
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post #22 of 36 Old 04-30-2018, 02:05 PM
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I'm supposed to get my jeep back from the service department today, they mentioned they were running a bunch of updates unrelated to the original issue it went in for so if that changes anything with the backup camera I will let you know, but I wouldn't get my hopes up because the Chrysler 300 loaner I've been driving does the exact same thing with the same 8.4 inch uconnect setup. The 300 is actually worse, it somehow absorbs a bunch of the glare from the brake and reverse lights and pumps it into the camera making it so you can hardly see where you are going unless you are backing into a fully lit area...
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post #23 of 36 Old 05-01-2018, 01:12 PM
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Quote:
Originally Posted by nickradley View Post
Just picked up our 2018 Trailhawk and the first time coming home at night, went to back into the driveway and the screen was SO BRIGHT! Couldnít find a setting to dim the screen. The screen brightness is fine at all other times except for when the backup camera is active. During the day the backup brightness is OK, but at night, my God!
Quote:
Originally Posted by arudlang View Post
I'm supposed to get my jeep back from the service department today, they mentioned they were running a bunch of updates unrelated to the original issue it went in for so if that changes anything with the backup camera I will let you know, but I wouldn't get my hopes up because the Chrysler 300 loaner I've been driving does the exact same thing with the same 8.4 inch uconnect setup. The 300 is actually worse, it somehow absorbs a bunch of the glare from the brake and reverse lights and pumps it into the camera making it so you can hardly see where you are going unless you are backing into a fully lit area...
Hi nickradley and arudlang,
We regret to hear of this an understand how this could be distracting at night. We would like to hear more about each of your experiences. Please send our team a private message with additional details.
Julie
Jeep Social Care Specialist
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post #24 of 36 Old 05-09-2018, 02:48 PM
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I have played in the "Engineering Mode" about three times now with no success. You can absolutely get into a whole pile of settings for the rear view camera, you can turn down the camera brightness (which doesn't do anything for the screen brightness but still helps), you can adjust the hue and saturation and make the camera non-full-screen, you can preview all of this too before leaving engineering mode, all kinds of great things...

but

but

but

YOU CANT EFFING SAVE THE CORRECTIONS YOU MAKE TO THE SETTINGS!



The car remembers none of the changes you make to the rear view camera settings, I so far have not figured out why. I don't see any big "Save" button anywhere or anything like that.

On a side note, once you get into "Engineering Mode" it is extremely evident how piss-poor the programming is for these Uconnect units. If you think some of the menus and actions and such are clunky and poorly done in the regular radio screens, you will be astounded at how little effort they put into their "Engineering Mode". I am a software engineer by trade and personally I would be so terribly embarrassed if I had to say that I had worked on the UI and interface for these radio units, its so bad in every way

If we could figure out how to get the settings to save, there is at least a chance of reducing the agony of the rear view camera brightness at night issue. Like I said, screen brightness remains the same but if you can reduce the light-level collected by the camera (which is over saturated anyways) you can get an acceptable darkening effect to where I think people would quit complaining.

Short of figuring out a way to persist the setting changes in EM, I think putting a piece of darkening tint over the camera lens is going to be the only other viable option. I held zero hope that Jeep engineers would address this issue to start with, now having seen the ugly side of their programming in engineering mode first-hand I'm not even sure they are capable of fixing it in software
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post #25 of 36 Old 06-21-2018, 03:19 AM Thread Starter
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Hi nickradley and arudlang,
We regret to hear of this an understand how this could be distracting at night. We would like to hear more about each of your experiences. Please send our team a private message with additional details.
Julie
Jeep Social Care Specialist
I finally had a chance to bring my car to the dealer. As I already told you would happen, the dealer found "no issues" even after I showed them a video of it happening as proof. We all know dealerships are a joke, so what is FCA planning to do about this obvious safety issue? I have logged a complaint with the NHTSA and this really needs to get taken care of by your engineering team ASAP before somebody gets killed. As evident by this forum, I'm not the only one who has an affected vehicle.
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post #26 of 36 Old 06-21-2018, 05:26 PM
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I finally had a chance to bring my car to the dealer. As I already told you would happen, the dealer found "no issues" even after I showed them a video of it happening as proof. We all know dealerships are a joke, so what is FCA planning to do about this obvious safety issue? I have logged a complaint with the NHTSA and this really needs to get taken care of by your engineering team ASAP before somebody gets killed. As evident by this forum, I'm not the only one who has an affected vehicle.
Hi dannydeez,
Thanks for following up on this. We would like to look into this further, as mentioned. Please send us a PM with your VIN.
Julie
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post #27 of 36 Old 06-21-2018, 05:30 PM Thread Starter
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Hi dannydeez,
Thanks for following up on this. We would like to look into this further, as mentioned. Please send us a PM with your VIN.
Julie
Jeep Social Care Specialist
Thanks for the reply. You already have the PM with my vin from when I first brought this to your attention. I re-sent you our prior conversation via PM.
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post #28 of 36 Old 09-04-2018, 05:00 AM Thread Starter
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As expected, nothing has been done about this. I have a complaint filed with the NHTSA and I encourage everyone with this issue to do the same. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

EDIT: Pictures of the problem have been added to my original post.

Last edited by dannydeez; 09-04-2018 at 05:07 AM.
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post #29 of 36 Old 10-18-2018, 02:30 PM
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Jlynn

I have the same problem and its very annoying!!! Especially when you have other vehicles in your driveway that you cant see because you are blinded from the backup camera and its not like you can try and block it with your hand while backing out of your long driveway, cause I need avoid not hitting the other vehicles in my driveway. What I have to do is roll my back window down to see the other cars, but when its winter time that is basically impossible to do, cause 99% of the time my Jeep compass windows are usually frozen so they will not roll down!!! And on top of that my window washer fluid sprayer usually is freezed up and "YES I use below temp washer fluid" and it can be 32 degrees out and their still frozen over, then theirs the heat. I will have my heat set on floor only, but then theirs cold air blowing out the front drivers vent and I have to close vent so the car will stay warm, but then for some reason it will start blowing cold on passenger side floor!!! I am telling you that first I had the Jeep Latitude and Had Nothing But Issues With That Vehicle and Now With The Compass the Same!!! I've had it in and of course they cant find any Problems with it, but I guess beside myself and the numerous other people I have had in my car are Just Imagining all of this!!! I feel if I am paying for a NEW Vehicle that Vehicle should Run like Its NEW. I had my Compass for less then 12 hrs and Had to take it in the following morning for a bad tire and then not even 48 hrs later after getting it fixed for that issue I had to take it in for Stop/Start warning light that came on and once getting it back again within 1 day it came on again and back to Service I go and let me tell you I have all the time to Drive their drop it off and have to take the time to drive back and pick it up to turn around and take it back with the same issues a total of 3 times before it stopped coming on!!! But now here I am 4 Months later and its happening again and now the tire sensor is also bad and I just had my Compass in Service 2 weeks ago cause my vehicle would like grab and then shot forward out of Nowhere, it was like your Emergency Brake kicked on for a second and then it would shoot you forward. They had said they fix it, but not even 15 minutes after leaving service it did it again so back I go again!! After my leases is up in 2 years I will Be Done With CHRYSLER, JEEP AND DODGE!!! What really stinks is that I have family who work and are retired from CHRYSLER, but I refuse to go through this again. I gave them a second Chance, cause like I said I had the Latitude and it was nothing BUT PROBLEMS and Like with the COMPASS it was in for service not even 24 hrs after getting it!! Thank you if you took the time to read my RANT.
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post #30 of 36 Old 11-07-2018, 11:39 PM Thread Starter
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I have the same problem and its very annoying!!! Especially when you have other vehicles in your driveway that you cant see because you are blinded from the backup camera and its not like you can try and block it with your hand while backing out of your long driveway, cause I need avoid not hitting the other vehicles in my driveway. What I have to do is roll my back window down to see the other cars, but when its winter time that is basically impossible to do, cause 99% of the time my Jeep compass windows are usually frozen so they will not roll down!!! And on top of that my window washer fluid sprayer usually is freezed up and "YES I use below temp washer fluid" and it can be 32 degrees out and their still frozen over, then theirs the heat. I will have my heat set on floor only, but then theirs cold air blowing out the front drivers vent and I have to close vent so the car will stay warm, but then for some reason it will start blowing cold on passenger side floor!!! I am telling you that first I had the Jeep Latitude and Had Nothing But Issues With That Vehicle and Now With The Compass the Same!!! I've had it in and of course they cant find any Problems with it, but I guess beside myself and the numerous other people I have had in my car are Just Imagining all of this!!! I feel if I am paying for a NEW Vehicle that Vehicle should Run like Its NEW. I had my Compass for less then 12 hrs and Had to take it in the following morning for a bad tire and then not even 48 hrs later after getting it fixed for that issue I had to take it in for Stop/Start warning light that came on and once getting it back again within 1 day it came on again and back to Service I go and let me tell you I have all the time to Drive their drop it off and have to take the time to drive back and pick it up to turn around and take it back with the same issues a total of 3 times before it stopped coming on!!! But now here I am 4 Months later and its happening again and now the tire sensor is also bad and I just had my Compass in Service 2 weeks ago cause my vehicle would like grab and then shot forward out of Nowhere, it was like your Emergency Brake kicked on for a second and then it would shoot you forward. They had said they fix it, but not even 15 minutes after leaving service it did it again so back I go again!! After my leases is up in 2 years I will Be Done With CHRYSLER, JEEP AND DODGE!!! What really stinks is that I have family who work and are retired from CHRYSLER, but I refuse to go through this again. I gave them a second Chance, cause like I said I had the Latitude and it was nothing BUT PROBLEMS and Like with the COMPASS it was in for service not even 24 hrs after getting it!! Thank you if you took the time to read my RANT.
Thank you for posting your unfortunate experience. If you haven't done so already, please log the complaint about your screen brightness with the NHTSA. https://www-odi.nhtsa.dot.gov/VehicleComplaint/
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