Join Date: Sep 2017
Location: Almost in the Northwoods
Interesting. I have had a similar issue with mine since new. When I bought it and was setting stuff up, there was a LOUD option. What ever I set it to, made the option go away. So the volume is 0 and nothing plays. When I turn it to 1, it is as loud as 5 in my girlfriend's '18 KL Latitude Plus. When I turn it to 10, it is about as loud as her 10, and so on up from there. I cannot listen to it on a low setting. I've never seen it after the first day. I think the surround option is still there, and will check later for you.
2017 New Compass Latitude 4x4 C635 6spd manual. Mineral Gray. Tow,
Cold Weather, Safety & Security, Popular Equipment, Beats Audio. Built June 2017.
Added: JW Speaker fog lights, Weathertech mats, Mopar flaps &
vent shades, Trailhawk front skid plates.