Uconnect won't turn off - Less that 2 weeks old - Jeep Compass Forum
 
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post #1 of 8 Old 02-12-2018, 11:38 PM Thread Starter
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Exclamation Uconnect won't turn off - Less that 2 weeks old

Hello! Not a happy camper. Not even two weeks into my new 2018 Jeep Compass Limited and the Uconnect is hosed. It started with me noticing that when I put it in reverse the rear camera did not come on. Then when I got home I tried again, still no backup camera then when I turned off the car the Uconnect stays lit. No radio or anything. It just stays lit. Called Jeep and they said I could bring it up tomorrow but hey I kind of work for a living. You know so I can make payments on the car thats already not working. Issue is will it even start tomorrow after having that radio glow all night?

Any ideas? HELP!
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post #2 of 8 Old 02-13-2018, 02:56 AM
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ill be honest, ive been having issues with u connect since saturday. i will tell you, my compass is off and the screen is lighting up with the jeep logo every 30-45 seconds and has been this whole time whenever the vehicle is off. i have not had an issue yet withy the battery. hope that makes you feel a bit better that your battery should be ok overnight.
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post #3 of 8 Old 02-13-2018, 03:36 PM
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Sounds like the Uconnect system is suddenly not working, though I'm not sure if we can chalk it up to an update because there wasn't one when this happened. Maybe log the problem with your dealership and have them take a look.
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post #4 of 8 Old 02-14-2018, 02:20 AM
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My understanding is there was a OTA update done that has screwed up the OS on the Uconnects. FCA is working with Uconnect to get another update out to fix the OS caused by the OTA.
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post #5 of 8 Old 02-15-2018, 11:49 AM Thread Starter
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Well after screwing with the car for probably a couple hours I finally gave up and realized I'd be waking up to a dead battery. I just tried to put it out of my mind and went on about my evening. Well when I had to go pickup my daughter another hour or so later I noticed the screen had finally turned off. I figured what the heck, took the car for the pick up and it all worked okay. The backup camera came on and the radio turned off when I turned off the car. Since then I have driven it several times and it is still working properly. Go figure. It almost seemed like the radio was getting an OTA update and wasn't turning off till it was completed. But I doubt that was the case. Either way its okay, for now.

Ill have to say that although having a 2 week old car on the fritz was upsetting the Jeep folks on here, the service manager and even my salesman where all cooperative and helpful with this issue. Still not sure about the reliability of a FCA automobile but I was happy to have people willing to help.
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post #6 of 8 Old 02-15-2018, 12:14 PM
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Hello everyone,

We are aware that some or our customers are experiencing concerns with their screen rebooting and not turning off at night. We have identified that the concern is related to SiriusXM Travel Link services. Yesterday, we began to temporarily suspend the Travel Link feature in order to cease the reboot. We are continuing to look into this further with SirusXM. If you are still experiencing any concerns, please send us private message with additional details.
Julie
Jeep Social Care Specialist
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post #7 of 8 Old 01-29-2019, 09:17 PM
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So my 2018 is just a year old, and wouldn’t lock door. D now radio won’t turn off. Does anyone know if there is something other than travelink?

Thanks for your help.
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post #8 of 8 Old 01-31-2019, 08:22 PM
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Quote:
Originally Posted by Afloatandrew View Post
So my 2018 is just a year old, and wouldn’t lock door. D now radio won’t turn off. Does anyone know if there is something other than travelink?

Thanks for your help.
Hi Afloatandrew,
We're sorry to hear about this. Please send us a private message and we will gladly look into this further for you!
Lydia
Jeep Social Care Specialist
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