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post #1 of 59 Old 03-20-2018, 08:09 PM Thread Starter
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New Here - Climate Control Acting Weird

Hey all...I am new here - thanks for welcoming me to the group.

I have a 2018 Compass Trailhawk (Black on Black). Purchased in December 2017. Like it a lot...amazing in the snow! This is my first Jeep...so I am getting used to it.

Anyway...I'll get to my question. The climate control is acting odd for me. I generally keep my climate control on Auto and Sync. From time to time, the sync goes off, and the passenger side sets itself to 79 degrees. It seems totally random, because I can't seem to pinpoint the timing, or if something is triggering it. It is definitely not being changed via the controls. Anyone else having this happen? I called the dealer and they said they have not had any issues with this...

One other thing...my old car used to keep the A/C on all the time to keep the car dehumidified, this won't allow that with it set to Auto...is there a way around this?

Thanks ahead!

Frank
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post #2 of 59 Old 03-20-2018, 09:30 PM
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Hey Frank!
I've actually noticed that mine turns itself off of Auto once in a while, but I've never noticed any reasoning for it either (then again, I'm only a few weeks into ownership) I have not noticed the temperature setting changing on either side in mine, though.
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post #3 of 59 Old 03-20-2018, 09:32 PM
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Ooops, just re-read your post.
I haven't even used the Sync feature on mine.
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post #4 of 59 Old 03-20-2018, 11:14 PM
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Mine does the same thing. I have to re-sync it and reset the temp to high. It is a little frustrating.

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post #5 of 59 Old 03-21-2018, 12:02 AM
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Mine will do the same thing. It appears to happen randomly though, just as with you only the passenger side gets turned all the way up.

For what it's worth I also notice that when it happens the USB podcasts I have don't automatically play, and the Uconnect defaults to the radio. About 95% of the time when I get in the Jeep and start it up, the USB flash drive starts playing the MP3 right where it left off automatically. About 5% of the time it goes straight to radio, when I go to the 'media' screen, there is no drive detected and I have to remove the USB flash drive and put it back in. When this happens, the passenger heat is all the way up and I need to resync.

I just figured it was the terrible buggy laggy Uconnect system that is not ready for prime time. It's been my only issue with the Jeep so far. Maybe it reboots itself and sets back to some default where the heat isn't in sync?

'18 Compass 4x4 Sport 6-speed manual
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post #6 of 59 Old 03-21-2018, 05:14 AM
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I too have had this happen on occasion. My thoughts are that it is possibly from a small over the air update to the uconnect and on first boot it may do this
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post #7 of 59 Old 03-21-2018, 05:16 PM Thread Starter
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OK!! So...now we have a pattern...not a big deal, but an annoying pattern. I agree with joninpa that this is a buggy Uconnect somehow rebooting itself. I also lose my Bluetooth from time to time...

What do we do now? How do we get Jeep to take action to potentially update the SW for the Uconnect system?
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post #8 of 59 Old 03-26-2018, 12:39 PM Thread Starter
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Anyone have any ideas? How do we get Jeep to own this?

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post #9 of 59 Old 03-26-2018, 02:38 PM
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Quote:
Originally Posted by fjroman2 View Post
Anyone have any ideas? How do we get Jeep to own this?
Mine did it again on saturday. I know distinctly because I was teaching my wife how to drive the stick shift. I said "how come it's so hot here" and I check the climate and it was up to 87 or whatever the max is. She hadn't touched it.

Anyone else notice this on the same day...?

'18 Compass 4x4 Sport 6-speed manual
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post #10 of 59 Old 03-26-2018, 05:48 PM
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Mine never seems to stay Synced. As soon as I turn up the drivers side any day after I hit sync it seems not be synced. Haven't had a single issue with the passenger side changing temp on it's own though, it just stays at whatever temp it was when I last sync'd it.
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post #11 of 59 Old 03-26-2018, 08:34 PM Thread Starter
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Mine did it again today...I am going to try to track it to see if there is a pattern that makes sense. Like total starts, or something...

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post #12 of 59 Old 03-28-2018, 03:30 PM
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Quote:
Originally Posted by Topweasel View Post
Mine never seems to stay Synced. As soon as I turn up the drivers side any day after I hit sync it seems not be synced. Haven't had a single issue with the passenger side changing temp on it's own though, it just stays at whatever temp it was when I last sync'd it.
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Mine did it again today...I am going to try to track it to see if there is a pattern that makes sense. Like total starts, or something...
Hi fjroman2 and Topweasel,
We understand how this could be frustrating and would like to offer our assistance should you choose to visit your dealers. Please feel free to send us a PM if this is something you are interested in.
Julie
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post #13 of 59 Old 03-28-2018, 03:42 PM Thread Starter
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Hi fjroman2 and Topweasel,
We understand how this could be frustrating and would like to offer our assistance should you choose to visit your dealers. Please feel free to send us a PM if this is something you are interested in.
Julie
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Welp, I only have 6 posts, so I am not allowed to do a PM apparently. What I wrote to you in my PM was: "I am willing to take mine to the dealer, I already called and spoke to the service manager and he had not heard of this problem at all. He told me to monitor it..."

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post #14 of 59 Old 03-28-2018, 10:58 PM
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Will be monitoring this thread. Count me in on the "unsynch at random" party.

2017 Compass Trailhawk in White, 1.5" Tera Flex lift kit, 225/65/17 BFG KO2s
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post #15 of 59 Old 03-29-2018, 01:45 PM
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Quote:
Originally Posted by fjroman2 View Post
Welp, I only have 6 posts, so I am not allowed to do a PM apparently. What I wrote to you in my PM was: "I am willing to take mine to the dealer, I already called and spoke to the service manager and he had not heard of this problem at all. He told me to monitor it..."
Hi fjroman2,
I've followed up with you in PMs and provided additional contact information for you to reach us at.
Julie
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post #16 of 59 Old 03-30-2018, 11:20 AM Thread Starter
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Quote:
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Hi fjroman2,
I've followed up with you in PMs and provided additional contact information for you to reach us at.
Julie
Jeep Social Care Specialist
I have emailed you...waiting on your reply.

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post #17 of 59 Old 04-10-2018, 11:07 AM Thread Starter
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I have run this through 4 cycles now, keeping track of how many starts in between failure. It appears that it takes 25 starts to get the system to fail. The failure is basically the system turning "Auto" off, and setting the passenger to 79 degrees and the driver side to 69 degrees.

Anyone else getting any results?

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post #18 of 59 Old 04-10-2018, 11:10 AM
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Quote:
Originally Posted by fjroman2 View Post
I have run this through 4 cycles now, keeping track of how many starts in between failure. It appears that it takes 25 starts to get the system to fail. The failure is basically the system turning "Auto" off, and setting the passenger to 79 degrees and the driver side to 69 degrees.

Anyone else getting any results?
Mine puts 82 on driver and passenger to "HI". Don't mind it as much when it's cold out. I will only notice after driving for a few minutes and turn it down. I will see how annoying it becomes on Friday. We're getting some weird weather here in eastern PA. Snow today, near 80 on Friday.

I have not tracked frequency I drive too much (Just passed 4444 mi!)

'18 Compass 4x4 Sport 6-speed manual
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post #19 of 59 Old 04-10-2018, 11:37 AM Thread Starter
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Mine puts 82 on driver and passenger to "HI". Don't mind it as much when it's cold out. I will only notice after driving for a few minutes and turn it down. I will see how annoying it becomes on Friday. We're getting some weird weather here in eastern PA. Snow today, near 80 on Friday.

I have not tracked frequency I drive too much (Just passed 4444 mi!)
HA! That is a lot of driving! We are getting the same odd weather this weekend, I am just north of the PA border...we got a bit of snow last night and 70's on Friday. So...even though you drive a lot, this seems to be based on how many times you start the car, not miles driven. It takes me 3-4 days to get 25 starts...

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post #20 of 59 Old 04-11-2018, 01:14 PM
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I don't know if it is related but my jeep did it again. It also started playing SERIOUSXM when I turned on the jeep, instead of my normal podcasts.

I don't know what this SERIOUSXM ad-filled garbage is, but I don't want it, don't listen to it, and want to uninstall it. I have not found the option yet to uninstall this, and I will be calling Jeep later so I don't have to wind up paying for something I never wanted. getting SERIOUSLYXM pissed at this stupid radio.

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post #21 of 59 Old 04-11-2018, 01:22 PM
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I think I've seen the unsync behavior on mine too. I'll have to monitor it to see if it continues to happen.
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post #22 of 59 Old 04-11-2018, 02:08 PM Thread Starter
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Seems like the UConnect is causing issues!
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post #23 of 59 Old 04-13-2018, 01:39 AM
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got in after work and started driving noticed climate control was "off" and I hadn't set it like this. I pressed the hardware button for Auto thinking it would be set on my usual 69 and drove through the city for a few minutes. It was 68°F so I realized pretty quickly that hot air was coming out. I switched to the climate screen and it was again 82 on the driver's side and "HI" on the passenger side.

I stopped a few times, so it has been 2 starts since then. I will try to keep track and let you know on what number it happens again.

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post #24 of 59 Old 04-16-2018, 07:27 PM Thread Starter
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So...I had it happen again this weekend, on start #25. I know for a fact that the dealer cannot do anything about this, they will need updated SW from Jeep to install for us.

Julie from JeepCares, HOW DO WE GET THIS INFO TO JEEP??

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post #25 of 59 Old 04-19-2018, 02:56 PM
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So...I had it happen again this weekend, on start #25. I know for a fact that the dealer cannot do anything about this, they will need updated SW from Jeep to install for us.
Julie from JeepCares, HOW DO WE GET THIS INFO TO JEEP??
Hi fjroman2,
We are glad to hear that your are continuing to keep track on the engine cycles. However, as stated in our previous conversations, our dealers are the eyes and ears in the field. In order to get this information to the proper teams, it will need a dealer to begin diagnosing it and pass their findings on. Please feel free to follow up with us via email or PM if this is something you become interested in.
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post #26 of 59 Old 04-24-2018, 07:00 PM
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Good Day All,

I have 2018 Jeep Compass Latitude/North edition and I am having issue with the climate controls resetting as well. I am pretty sure that Jeepcares can not do anything for me because i live in Canada but I figured I would put in my 2 cents.

I set my climate controls and my heated seats and everything on my uconnect system and then every once in a while I will start my car with my remote starter becuase i live in northern canada and it is cold as F up here lol.

I will then walk out to my jeep and you can hear that the fan and everything is going on HIGH in the jeep and then as soon as i open the door everything shuts off completely. I then have to turn the screen back on and re-setup all my climate controls and setting again and it will last for another few days and then it will happen again.

One thing I will note on mine now that it is getting warmer out I am not using my remote start as much and I have not had it happen by just using the start button in the Jeep it has only happened when i use the remote start to start the jeep.

Thanks Chad
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post #27 of 59 Old 04-25-2018, 04:49 PM
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Welcome to the forum Frank!
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post #28 of 59 Old 04-25-2018, 05:05 PM Thread Starter
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Bringing my Jeep to the dealer tomorrow...we'll see if they have a fix for it.

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post #29 of 59 Old 04-26-2018, 07:55 PM Thread Starter
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I am told the issue is a faulty circuit in the Climate System Control. The part is readily available and they are going to swap it out...

We shall see if this does the trick...I am not real hopeful.
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post #30 of 59 Old 04-28-2018, 11:41 PM
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I am told the issue is a faulty circuit in the Climate System Control. The part is readily available and they are going to swap it out...

We shall see if this does the trick...I am not real hopeful.
let us know if the circuit fix works.

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