Interesting "Screen Lock up" This Morning - Jeep Compass Forum
 6Likes
  • 1 Post By Musclez
  • 1 Post By fjroman2
  • 1 Post By [email protected]
  • 1 Post By asakaze
  • 1 Post By fjroman2
  • 1 Post By JeepCares
 
LinkBack Thread Tools Search this Thread
post #1 of 9 Old 05-17-2018, 10:10 PM Thread Starter
Senior Member
 
10-64's Avatar
 
Join Date: Apr 2018
Location: Region of Waterloo, Ontario - Home of the Blackberry & the Blue Box
Posts: 236
 
Garage
Arrow Interesting "Screen Lock up" This Morning

This was interesting this morning ..............................

Jumped in the car, plugged my phone into the charger cable, and the "Android Auto" connected..................or at least it tried!

I always get the message on the Nav 8 screen that the Android Auto is connecting with my Smart Phone, and to follow the prompts on my phone.

It started out with that message as usual, BUT then it didn't go away! Nothing connected! Initially, I just unplugged the phone and plugged it back in again thinking that would do it. NOPE! I tried that route again with no success. Next, I tried turning my phone right off. The Nav 8 screen stayed "frozen" with the Connecting to your Smart Phone message!

OK, so I have "60's on 6" playing on Sirius, and my daughter hates it and wanted me to put "Hits 1" on. OK, no problem..................I press the "radio" icon .................NOTHING! It's frozen too! Can't change the station AND can't change the Volume! (to try and turn it down if she's not into 60's music)

Next, I try shutting the car off. THE RADIO STAYED ON! I couldn't turn it off! Now I'm getting concerned!

I drive the car up right away to the Service Dept and pull in. The Service Manager calls a Mechanic over. "Easy fix" he says. Opens the hood and say's he'll disconnect the battery. OK, I can live with that. That should kill it! NOPE! Disconnects the battery and THE RADIO STAYS ON, WITH THE "CONNECTING TO YOU SMARTPHONE MESSAGE!"
OK ................ Lets disconnect the "Start/Stop" battery too. NOPE! The Radio stays on! WTF!
Next comes the OBD Code Reader ...................then the Service Manuals!

I decide to go for a coffee when the mechanic gets on the phone to Jeep!

Within minutes they come back to get me and tell me it's all fixed, and the vehicle is sitting outside, working normally! I jump in and my phone connects to Android Auto!

They never did tell me what happened, other than saying they are getting others coming in with issues with the NAV 8 radio.

Hmmmmmm?

I'm still loving the Trailhawk though!

Has anyone else had this happen? (yet?)
10-64 is offline  
Sponsored Links
Advertisement
 
post #2 of 9 Old 05-17-2018, 10:12 PM Thread Starter
Senior Member
 
10-64's Avatar
 
Join Date: Apr 2018
Location: Region of Waterloo, Ontario - Home of the Blackberry & the Blue Box
Posts: 236
 
Garage
The mechanic even tried the hard reset on the radio first too, but that didn't do anything.
10-64 is offline  
post #3 of 9 Old 05-21-2018, 02:50 AM
Member
 
Join Date: Mar 2018
Posts: 82
 
I had a similar reset, yesterday. This thing has been buggy and still remains issues with the CarPlay system as well.

The dealer “can’t figure it out” or “can’t replicate”

This is insane that this can’t be resolved.


Sent from my iPhone using Tapatalk
10-64 likes this.
Musclez is offline  
Sponsored Links
Advertisement
 
post #4 of 9 Old 05-22-2018, 11:43 AM
Member
 
fjroman2's Avatar
 
Join Date: Mar 2018
Posts: 34
 
Garage
I had a similar weird issue happen last week as well. I hop in the car...back out of the garage, didn't wait much, just got in and left as I normally do. While backing out, I got a black screen...frozen. Couldn't change the station, it wouldn't turn off, couldn't change the volume...stuck! I stopped the car, turned it off, the radio went off, but when I turned it back on, nothing, still frozen. So I drove to my destination...parked and shut it down. When I came back it was back to normal. Not sure what happened...but it hasn't happened again.

Note: I do NOT have the NAV, but I have the 8.4" in my Trailhawk
10-64 likes this.

2018 Jeep Compass Trailhawk - Black
fjroman2 is offline  
post #5 of 9 Old 05-22-2018, 12:11 PM
Member
 
Join Date: Apr 2018
Location: Secane, PA
Posts: 53
 
Garage
Started Jeep and UConnect did not display usual boot up screen
Displayed only 68* in a box in upper left corner, Radio played last station selected and at last volume setting. Could not mute or change volume or station, screen blank other than 68* in box.
Shut off Jeep and re-started…same as above. Drove approx ¼ mile and screen went blank and radio silent.
Drove additional ¼ mile and UConnect booted up by itself and all was fine. Been fine on start up since
10-64 likes this.
post #6 of 9 Old 05-22-2018, 01:23 PM
Member
 
asakaze's Avatar
 
Join Date: Mar 2015
Posts: 86
 
Quote:
Originally Posted by 10-64 View Post
Disconnects the battery and THE RADIO STAYS ON, WITH THE "CONNECTING TO YOU SMARTPHONE MESSAGE!"
OK ................ Lets disconnect the "Start/Stop" battery too. NOPE! The Radio stays on! WTF!
(yet?)
LOL. Sounds like you disconnected the black/minus only.
10-64 likes this.

~Small Jeep with Big-Benz heart~
2014 Compass CRD 2.2 Limited, Tuned & Debadged
MB DOHC 16v I4 twin-turbo
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
@
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
;
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
@
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
;
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
235/55R17 @
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
8Jx17 ET35;
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
@
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

asakaze is offline  
post #7 of 9 Old 05-22-2018, 02:59 PM
Member
 
fjroman2's Avatar
 
Join Date: Mar 2018
Posts: 34
 
Garage
Quote:
Originally Posted by [email protected] View Post
Started Jeep and UConnect did not display usual boot up screen
Displayed only 68* in a box in upper left corner, Radio played last station selected and at last volume setting. Could not mute or change volume or station, screen blank other than 68* in box.
Shut off Jeep and re-started…same as above. Drove approx ¼ mile and screen went blank and radio silent.
Drove additional ¼ mile and UConnect booted up by itself and all was fine. Been fine on start up since
I didn't notice (or just wasn't paying attention) to the 68* - but this is exactly the scenario I had.
10-64 likes this.

2018 Jeep Compass Trailhawk - Black
fjroman2 is offline  
post #8 of 9 Old 05-23-2018, 02:59 PM
Senior Member
 
Join Date: Apr 2012
Posts: 380
 
Quote:
Originally Posted by fjroman2 View Post
I had a similar weird issue happen last week as well. I hop in the car...back out of the garage, didn't wait much, just got in and left as I normally do. While backing out, I got a black screen...frozen. Couldn't change the station, it wouldn't turn off, couldn't change the volume...stuck! I stopped the car, turned it off, the radio went off, but when I turned it back on, nothing, still frozen. So I drove to my destination...parked and shut it down. When I came back it was back to normal. Not sure what happened...but it hasn't happened again.

Note: I do NOT have the NAV, but I have the 8.4" in my Trailhawk
Hi fjroman2,

If you experience this concern again, please feel free to send us a PM with additional information so that we can document this concern further on your behalf.

Darlene
Jeep Social Care Specialist
10-64 likes this.
JeepCares is online now  
post #9 of 9 Old 05-26-2018, 10:08 PM Thread Starter
Senior Member
 
10-64's Avatar
 
Join Date: Apr 2018
Location: Region of Waterloo, Ontario - Home of the Blackberry & the Blue Box
Posts: 236
 
Garage
Quote:
Originally Posted by asakaze View Post
LOL. Sounds like you disconnected the black/minus only.
It was the mechanic at the dealership that disconnected it. It was certainly "disconnected" properly. That's what was so surprising
10-64 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Jeep Compass Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome