UGH, fine, I'll start over. Two seconds ago I had some really unkind words written out but I'm trying to hold it back and be a little nicer.
I'm frustrated... that you apparently have not even popped the hood and checked the oil level yourself. I don't care how old or frail you are, if you can operate a vehicle you can (and should) check the oil level. This tells you key information, because one of two things are true:
1) The vehicle is actually low on oil (hence it shuts down to protect itself)
2) The vehicle THINKS it's low on oil due to a faulty sensor (and shuts down for the same reason)
We should not have to ask you this information to get started, but oh well, life goes on.
Anyways, PROBABLY it is #1. There is a tiny chance you have a defective sensor but probably not, there are a concerning number of people reporting oil consumption issues with a handful of these 2nd gen Compasses. DON'T THE REST OF YOU TAKE THOSE WORDS AND RUN WILD WITH THEM NOW! I said a HANDFUL. Thousands of new Compasses are running the roads and not using a drop, like mine, but I will admit a peculiar number of people are reporting consumption problems so thats probably the place to start.
Still assuming case #1, its really low on oil, then the next thing after you learn to CHECK the oil level is how to ADD more oil to it. If you can pour milk into your cereal in the morning without splashing it all over the counter, then congrats you have just what it takes to add oil to your car.
Your owners manual describes this in detail. Page 371 has a drawing of the engine bay with the major components labeled. Page 372 describes how to check the oil level. If you don't get any oil on the stick, add some 0W-20 oil one quart at a time until it does show up. Then add until at least halfway up the crosshatch marks on the stick.
If you don't want to be sitting stranded on the side of the road, you must learn to do this for the meantime until the dealer gets the root issue resolved. Keep a few quarts of oil with you and you at least won't have to call a tow truck from the highway.
Thats just to keep you rolling in an emergency now. It is not acceptable for a new vehicle to use this much oil, you need to keep receipts and document how much oil you are adding and when. The dealer needs to figure out why this is happening and make it stop. Lawyer up, if you have to. Ideally they would be good and take the vehicle from you and give you a loaner car until its fixed, this is what I would demand, but if they are being shady... probably lawyer time. Don't just add a quart every other week for the rest of the car's life, you don't have to take this kind of crap with a new car. But you should understand that you can get it moving again yourself without help as long as you keep some extra oil with you.
In the rare event that it shuts off but the oil level says it IS full, don't add any. This means a faulty sensor or computer component the dealer needs to fix. Vehicle will probably have to be towed.
Do NOT add any bull**** "stop leak" products, don't put anything other than normal 0W-20 motor oil in there. If you put some kind of anti-leak product in there you will almost certainly damage the engine, either in the short or the long run, and the dealer will not cover ANYTHING under warranty once they discover what you have done (unless you have a REALLY good lawyer).
Last edited by arudlang; 06-20-2018 at 01:02 AM.