2018 Trailhawk - The Jeep from hell - Page 2 - Jeep Compass Forum
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post #31 of 44 Old 06-24-2019, 03:57 AM
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SJH, if your dealer can't get it corrected, try reaching out to Jeep Cars on this website. They may intercede for you.

Also, if you can't duplicate the problem for a mechanic, try taking a video of your dashboard when it happens and show it to them.
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post #32 of 44 Old 07-30-2019, 06:05 PM
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My 2018 trailhawk began now at 20,000 miles with the P2DD1 code and Limp mode, car is at the dealer since yesterday and today they already called to pick it up because "nothing is wrong with it". On sunday on my way home, i had to pull over and reset the CEL like 20 times for me to be able to drive home. Obviously there is something wrong and its a safety issue.
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post #33 of 44 Old 07-30-2019, 07:01 PM
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My 2018 trailhawk began now at 20,000 miles with the P2DD1 code and Limp mode, car is at the dealer since yesterday and today they already called to pick it up because "nothing is wrong with it". On sunday on my way home, i had to pull over and reset the CEL like 20 times for me to be able to drive home. Obviously there is something wrong and its a safety issue.
Hi PR325xi,
We certainly understand your frustration. Has a case been opened on the Customer Care side to add additional assistance while working with your dealer? If not, please send our team a private message and we would be happy to get this process started for you!
Alex
Jeep Social Care Specialist
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post #34 of 44 Old 08-02-2019, 07:43 PM
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sent my vin # to jeepcares on tuesday and got a case #, havnt heard back from the dealer or anybody. Hoping for the best.

Last edited by PR325xi; 08-02-2019 at 10:25 PM.
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post #35 of 44 Old 08-06-2019, 10:29 PM
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1 week later, no news about my jeep, not even from FCA or the dealer. Great customer service!


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post #36 of 44 Old 08-07-2019, 03:10 PM
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1 week later, no news about my jeep, not even from FCA or the dealer. Great customer service!


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Hi PR325xi,
If you would like to send us a private message with your VIN or case number, we would be happy to look into this further for you!
Alex
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post #37 of 44 Old 08-07-2019, 03:16 PM
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2018 Trailhawk - The Jeep from hell

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Hi PR325xi,

If you would like to send us a private message with your VIN or case number, we would be happy to look into this further for you!

Alex

Jeep Social Care Specialist


I donít know what else to do, Iím in messenger with fca but no one can help it seems, I just called the dealer, the service advisor did not want to speak with me and told the receptionist to tell me that they already had told me on Tuesday that the car has nothing wrong, to pick it up. In the same sentence she said ďthe car had stored codes but that may be because you have aftermarket partsĒ and I asked her if aftermarket lights causes limp mode. They basically denied me the warranty. I called fca North America, they canít help either because Iím in Puerto Rico and they canít even contact them, they just can put notes in the system they told me.

ďThank you for providing your VIN. I was able to locate case# 59432024 being open through your message on the Jeep website. At this time, I see that the internal team has your case and is looking further into this matter for you. You should receive a response within 1-2 business days from them so they can speak with you.

Steph
FCA North America Social Care SpecialistĒ

Note: more than a week, no one has contacted me over the phone, only sometimes they answer me through fb messenger.


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Last edited by PR325xi; 08-07-2019 at 03:19 PM.
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post #38 of 44 Old 08-07-2019, 06:27 PM
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I donít know what else to do, Iím in messenger with fca but no one can help it seems, I just called the dealer, the service advisor did not want to speak with me and told the receptionist to tell me that they already had told me on Tuesday that the car has nothing wrong, to pick it up. In the same sentence she said ďthe car had stored codes but that may be because you have aftermarket partsĒ and I asked her if aftermarket lights causes limp mode. They basically denied me the warranty. I called fca North America, they canít help either because Iím in Puerto Rico and they canít even contact them, they just can put notes in the system they told me.

ďThank you for providing your VIN. I was able to locate case# 59432024 being open through your message on the Jeep website. At this time, I see that the internal team has your case and is looking further into this matter for you. You should receive a response within 1-2 business days from them so they can speak with you.

Steph
FCA North America Social Care SpecialistĒ

Note: more than a week, no one has contacted me over the phone, only sometimes they answer me through fb messenger.


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see my thread here: https://www.myjeepcompass.com/forums...se-beware.html

maybe you have already seen it, but finally, everything came together. Sure it was a band-aid more than a full fix but they will get you right eventually. going through jeep and FCA and having that case number is the best way to keep track of things and it also is a good way for them to tell how long the problem has been going on. When it is all said and done FCA made it right with me and there was monetary value given back to me for my troubles and time.

keep at it! I felt lost and hopeless as well. I know our problems are different, but it seems like our run-in with WTF they are doing are the same.

hand in there!

K

"Wannabe Blacked Out - Oscar" - 2017 Jeep Compass 2nd gen body "Latitude 4x4"
"The Black Castle - Cassie" - 2014 Chevy Tahoe LTZ 4x4 (Wife's Castle) Slight mods with lighting and head and tail lights
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post #39 of 44 Old 08-07-2019, 07:28 PM
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Quote:
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see my thread here: https://www.myjeepcompass.com/forums...se-beware.html



maybe you have already seen it, but finally, everything came together. Sure it was a band-aid more than a full fix but they will get you right eventually. going through jeep and FCA and having that case number is the best way to keep track of things and it also is a good way for them to tell how long the problem has been going on. When it is all said and done FCA made it right with me and there was monetary value given back to me for my troubles and time.



keep at it! I felt lost and hopeless as well. I know our problems are different, but it seems like our run-in with WTF they are doing are the same.



hand in there!



K


Thank you for the support, Chrysler Puerto Rico just called me, I explained and he asked me about the code and description, I also told them that the dealer receptionist told me that the TCM trouble code was because some led lights I installed. He asked me about the service advisor but since he did not want to talk to me I don’t remember his name, but he (Chrysler PR) told me he has an idea on who he (the service advisor) is. I also told him that I gave the full week with the compass for them to diagnose but after this morning call, we are sure they didn’t even try. The dealer don’t realize (or dont care) how serious a TCM trouble code is and the accidents it may cause if it comes up while driving at highway speeds.

I’m now waiting, I know FCA is trying, but I don’t trust this dealer anymore, and I’ve purchased 2 cars from them in the last 3 years. You would think they’ll at least treat you right.

Also, I’ll follow up here to document everything.

Thanks


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Last edited by PR325xi; 08-07-2019 at 07:59 PM.
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post #40 of 44 Old 08-08-2019, 12:51 PM
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I donít know what else to do, Iím in messenger with fca but no one can help it seems, I just called the dealer, the service advisor did not want to speak with me and told the receptionist to tell me that they already had told me on Tuesday that the car has nothing wrong, to pick it up. In the same sentence she said ďthe car had stored codes but that may be because you have aftermarket partsĒ and I asked her if aftermarket lights causes limp mode. They basically denied me the warranty. I called fca North America, they canít help either because Iím in Puerto Rico and they canít even contact them, they just can put notes in the system they told me.

ďThank you for providing your VIN. I was able to locate case# 59432024 being open through your message on the Jeep website. At this time, I see that the internal team has your case and is looking further into this matter for you. You should receive a response within 1-2 business days from them so they can speak with you.

Steph
FCA North America Social Care SpecialistĒ

Note: more than a week, no one has contacted me over the phone, only sometimes they answer me through fb messenger.


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Hi PR325xi,
I am happy to read your following message that your case manager was able to get in touch with you! Please continue working with your case manager as they have access to the best resources to assist you!
Alex
Jeep Social Care Specialist
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post #41 of 44 Old 08-20-2019, 07:59 PM
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Update:

I got my compass on thursday, i was out of the country but i was in touch with FCA PR who had my case. The dealer didnt want to even diagnose the car because it had leds... Every Jeep i see has leds installed, they said a couple of led lamps connected with a relay and a switch to the batery causes limp mode with a TCM code (im 150% sure it dont) I installed the leds months ago, i have an electronics background and i know what im doing. It infuriates
me that they didnt even try and kept blaming the lights until FCA stepped in. At the end they did diagnose and reprogrammed modules, I left it with 1/2 tank and it got returned empty (which is good because it means they test it throughly) but in the WO they kept blaming the damned lights and while im not going to touch that dealer ever again, can this cause problems with warranty for me down the road? im not removing the leds, I bought this Jeep to go camping and such, Dealers needs competent service advisors and techs, this is unaceptable. Right now, the Jeep is working good, i have not had any problems in the 2 days i have been driving it, ill keep an eye on it to see if it returns but i feel that all of this could of been avoided if the dealers do their job right.

*Rant end

So, JeepCares, Thank you, you guys did deliver.
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post #42 of 44 Old 08-21-2019, 01:04 AM
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Originally Posted by PR325xi View Post
Update:

I got my compass on thursday, i was out of the country but i was in touch with FCA PR who had my case. The dealer didnt want to even diagnose the car because it had leds... Every Jeep i see has leds installed, they said a couple of led lamps connected with a relay and a switch to the batery causes limp mode with a TCM code (im 150% sure it dont) I installed the leds months ago, i have an electronics background and i know what im doing. It infuriates
me that they didnt even try and kept blaming the lights until FCA stepped in. At the end they did diagnose and reprogrammed modules, I left it with 1/2 tank and it got returned empty (which is good because it means they test it throughly) but in the WO they kept blaming the damned lights and while im not going to touch that dealer ever again, can this cause problems with warranty for me down the road? im not removing the leds, I bought this Jeep to go camping and such, Dealers needs competent service advisors and techs, this is unaceptable. Right now, the Jeep is working good, i have not had any problems in the 2 days i have been driving it, ill keep an eye on it to see if it returns but i feel that all of this could of been avoided if the dealers do their job right.

*Rant end

So, JeepCares, Thank you, you guys did deliver.
I have LEDs it should not cause a problem of this magnitude. It probably was just a one-off and they cannot avoid your warranty based on LED lighting. they have to be able to prove that whatever modification that you have done has ruined whatever part of the car that it's on. And that it caused that issue that you're having with the car. It's very hard for them to prove this It is easy for dealerships to just say the avoid the warranty without going through this detail with you and you accepting that fact. But if it goes further like you take it to a lawyer they will lose every time because most modifications do not harm things unless you do things like boosting and or turboing that a car that is not able to be turboed. Small things like lighting and or changing electronical components like our screen upgrades from 5-in to 8.4-in fall into this category. They are not enough to break components and or make items in operator because we did these upgrades. Of course they can revoke your warranty based on a lot of things. Not using OEM parts is one of them not following their guidelines is one of them, but overall if you take them to court they most likely won't be able to prove them they just rely on people not being able to do anything and throwing their hands up and walking away.

"Wannabe Blacked Out - Oscar" - 2017 Jeep Compass 2nd gen body "Latitude 4x4"
"The Black Castle - Cassie" - 2014 Chevy Tahoe LTZ 4x4 (Wife's Castle) Slight mods with lighting and head and tail lights
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post #43 of 44 Old 08-21-2019, 02:36 AM
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I have LEDs it should not cause a problem of this magnitude. It probably was just a one-off and they cannot avoid your warranty based on LED lighting. they have to be able to prove that whatever modification that you have done has ruined whatever part of the car that it's on. And that it caused that issue that you're having with the car. It's very hard for them to prove this It is easy for dealerships to just say the avoid the warranty without going through this detail with you and you accepting that fact. But if it goes further like you take it to a lawyer they will lose every time because most modifications do not harm things unless you do things like boosting and or turboing that a car that is not able to be turboed. Small things like lighting and or changing electronical components like our screen upgrades from 5-in to 8.4-in fall into this category. They are not enough to break components and or make items in operator because we did these upgrades. Of course they can revoke your warranty based on a lot of things. Not using OEM parts is one of them not following their guidelines is one of them, but overall if you take them to court they most likely won't be able to prove them they just rely on people not being able to do anything and throwing their hands up and walking away.


Yeah, I know that much, that makes it more upsetting because they lie to your face, they made their receptionist tell me over the phone that it was the Leds and that voids the warranty I said ďokĒ and opened the case with FCA.


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post #44 of 44 Old 08-21-2019, 03:57 AM
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I'm glad things finally worked out for you. I think you were wise to be patient with the system.

So much depends on the integrity of the dealer. If a dealer really values your business they'll go to bat for you.

I've had GM and Jeep dealers help me get assistance.

I also had a Plymouth dealer try to sell me ball joints I didn't need and when I said I wanted to talk to the factory rep they decided that my parts were "barely" acceptable (I got another 50,000 miles out of those ball joints!).

Unless you've got a lot of time and money, going to court is a difficult course of action. My Father was severely injured, nearly killed, in an industrial accident. He fought the case for 8 years -- should have been cut & dry -- all because big companies know how to make a person struggle for justice.

Last edited by Jasmine; 08-21-2019 at 04:02 AM.
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