Purchasing my 2018 Compass Trailhawk will go down as the worst consumer decision I have ever made. My new car is falling apart at 22,000miles. Here's what I'm dealing with:
The vehicle will just lose power in the middle of driving. The third time this happened it was in a 45 mph zone and the stall almost caused a collision.
The check 4wd light randomly comes on briefly and disappears. No code is left in the system
As of today the Autostart is non functional with a warning light no code detected on the Obd2.
Uconnect 8.4 randomly loses sound and can only be reset with the vehicle off for about half an hour.
Engine oil was down 3 quarts, 5000 miles into the oil change interval.
Transmission throws hard between second and third.
Front passenger shock makes a loud clunk going over larger bumps whereas none of the others do this.
As for Fiat Chrysler all I can say is that I feel pretty shafted. To them, this is just another case number. To me it's essentially torpedoed my life.
I feel ya brother, we had to give up on ours (it was a 2018 Jeep Compass Limited with every option) 3 months ago but I can safely say it was the best decision ever and we bought a truck instead. Fiat Chrysler was un-willing to do anything other than give "free oil changes" and endless excuses for their shortcomings. We had the car for 9 months and 11k miles and ended up with a 30 page service history, sleepless nights and anxiety/stress not knowing if you would be in the obituary the next day due to how un-safe the vehicle is.
They don't care if your family is in the car, they don't care if it's your only means of transportation, they don't care if they can or cannot fix the car (dealer gets paid either way). The warranty was toilet paper.
Our auto start did strange behaviors were it would start and shut off, or not engage at all.
We had our radio replaced twice to no avail it would still do random things like no screen, frozen backup camera, no sound, frozen or super delayed screen inputs.
Our car ate thru all the available oil twice during oil changes (never came close to meeting the mileage or date) but FCA said it's ok, thats by design. I can't make this up, an engineer on an arbitration call told me this with the arbitrator present and they sided with FCA. I looked at that Arbitrator and asked him if he ever had something eat all the available oil in his cars, he said no thats crazy, I said so how is this different? He said "I can't be impartial, if they say that it's by design then it's by design". They will make you go thru these oil consumption tests, they are a waste of time used to ensure your warranty runs out before they address the problem. It's a stall tactic. Don't fall for it.
We did experience the hard shifting, was told over and over again it was by design. A car is suppose to launch you thru your windshield like a bucking bronco and thats by design? okkkkkkk....
That front passenger clunk you hear is your sway bar saying "I died a few hundred miles ago", I had mine replaced twice both sides, did the same thing. They are made of plastic. Poor workmanship and quality. If it cannot handle the stressors of pavement it's not capable of going off road.
You will eventually run into Anti Theft issues where the car thinks your breaking into it while it's running if you are experiencing electrical problems.
If you file for arbitration FCA cuts all warranty work off until the matter is settled so keep that in mind if you go that route.
I pray you leased this so you can just break the lease and get something else. Otherwise if you bought it the car isn't worth anything. They have you by the balls. We leased ours and got out on a clause.
Those who have had "zero issues with your car" don't worry, your day is coming and when you are faced with these problems you will get zero resolution. It's not a matter of what, it's a matter of when. They all have the same problems in the end, how do I know this? Several friends who have had theres for >2 years are now running into the problems everyone else did. Get your warranty ready. There is a reason why it's got only a 2 out of 5 stars for reliability. 3 of those 5 reviewers get saddled with problems from the start and the other 2 haven't faced them yet but they will eventually.