My jeep/dealership experience.
First off sorry for the long rant/post here, I just wanted to share my experience I have had so far. Maybe some can relate.
Well where do I start, I was in the market for a new vehicle. I wanted something bigger than my 2011 Toyota Camry. I am 6 foot 6 and that wasn’t cutting it anymore. So, I looked around I knew I wanted a small-mid size SUV for now until I can save up for something bigger in the future. liked the Mitsubishi outlander sport, Mazda cx-5 and the Chevy trax. I was close to buying the Mitsubishi, but the dealer wasn't willing to work with me, so I walked.
That’s where the jeep came in. I went down the road after I was suggested to check these out. I immediately seen one that caught my eye. So, I wanted to see what I could do and decided to talk to a sales person. I was told this was a demo car, so the price was 5k under new with only 5k miles on it with 100k certified warranty. I was cool with that and it seemed like a pretty good deal. So, I test drove it, and noticed the engine stop start light was on. Not thinking anything of it I mentioned that to the sales person and he said ok it would be fixed before you picked it up if you go with this car. I said that’s fine I like this car it drove very nice and was a good bang for the buck comparted to the other cars I was looking at.
After signing the papers this is where the excitement started to get flushed down the toilet. First the sales person never put a temp registration in my car still to this day I don’t have any registration. I have called numerous times and he always tell me it should be there this week, this has been 4 weeks now since I got the car. Secondly and probably the weirdest thing about this car/deal is one day my girlfriend and I were having lunch in my car about 3 days after I picked it up. She looks in the glove compartment and sees a paper. She opens it up and it’s a death certificate to the person who owned this vehicle before me out of state all the information everything. Also, we found the receipt to this car they payed 14k at an auction and sold it to me for 22k. We were in shock that they claim to do to a 100-point inspection, clean etc... But completely leave someone’s death certificate in the car with all their info like that was just plain wrong. To add insult to injury to everything I referred my friend to the same dealership and he bought a vehicle. I was supposed to get $ for referring someone to the dealer, I asked my salesman about that and he gave me every excuse in the book on why I won’t get it. My sales person also keeps calling my girlfriend and I asking where the rims are to my Camry I traded in. I have factory rims and snow tires on the car when I traded it in. They asked if I had another set of tires for this car (aka all seasons) I said No I only have custom rims I put on in the summer, but I don’t want to part with those and that was the last we ever talked about them. We can’t believe that they would call us numerous times after the deals have been made, everything we have been through to have the audacity to call us and ask for things 1 month after the fact.
Now comes the car issues. As mentioned I noticed the auto stop start issue since I test drove the car. That wasn’t fixed as promised so I had to go back 2 weeks later just for them to tell me they have to order a part. So last Friday I took it in and it got fixed. I also mentioned other issues I am experiencing. The back window only half defrosts, the radio/entertainment screen is turning white, the climate control doesn’t save settings and the back-window seal is warped causing air to go through the window. Basically, what I was told is that they must submit paperwork to see if this is covered under warranty. They claim to have fixed the screen however that is coming back again, they claim to have updated it but as I was driving home everything went haywire and started randomly calling people as I am driving. The window seal was fixed thankfully. So now I am waiting to get a call back on the rear window and will have to take this vehicle in again for the screen and climate control.
In the market for Small SUV
Bought jeep compass
Was told it was a demo car come to find out it was an out of state auction car
Dealer never put on temp registration
Referred a coworker to the dealer and he bought a brand-new vehicle, was supposed to get money for the referral but was given excuses on why I didn’t qualify
Traded in 2011 Toyota Camry
Found a death certificate and auction sales receipt in glove box of new compass
Have issues with Screen, rear window defroster, climate control and auto stop start.
Tried to get issues fixed but they must wait to hear back from warranty.
Still don’t have registration 1 month in
Sales person keeps calling my girlfriend and I 1 month after deal was made to ask for items for Camry (Custom wheels not even factory, Factory ones are on vehicle)
Sitting here Writing this.
As requested by members. The dealer that this happened with is Doan Dodge, Chrysler, Jeep, Ram. I will refrain from giving out any names of sales people or managers however.
Last edited by CJB325; 04-25-2019 at 08:01 PM.