Horrible 2017 compass 2nd gen story, help needed please, BEWARE! - Jeep Compass Forum
 
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post #1 of 10 Old 03-21-2019, 01:00 AM Thread Starter
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Exclamation Horrible 2017 compass 2nd gen story, help needed please, BEWARE!

I am going to try and make this short as possible as although it is a long story.

I bought my 2017 Jeep compass latitude in October. It was part of the Chrysler buyback program, I got a full report of the problem that was and it was nothing of note. Seemed like someone just didn't want to do simple on the Jeep. Either way, it came with an extra warranty(because it was part of the Chrysler buyback program) on top of the CPO warranty and lastly I got into LIFETIME Mopar warranty before they ended that program in November of last year.

Everything was fine with the jeep running wise, there were some clips broken on some of the plastics that would be covered under warranty work so no issue there at all. 5k miles good price and with tons of warranties.

So bought the car and took it to my local dealer as I bought it for about an hour from my home city. They looked at the plastics and said not a problem and said they will do in two stages. One visit for the ones by the windows and second visit for the ones in the trunk and my dome light area. Sounded great to me the order the plastics by my window, had it done the next week. Then like a month later at the start of January I dropped off to do my trunk and they called me back later that day and asked if they could the jeep till Friday because I needed to full new headliner because of how the clips work for the dome light. No problem I was traveling out of state anyway. The dealership got the part on Friday morning and called me and said it would be done by the end of the day. The dealership called me about 3 hours till they close and stated that the connector that connects the harness in the headliner to power the lights and such. They stated that they would be calling their part supplier to discuss with them about the issue. Since the part that was ordered was ordered from my VIN input, they took pictures of the connector and sent them over to parts supplier in Ohio. Ohio got back and stated they did not have a compass headliner 2017+ that had that connector that was pictured. At that time my dealership called me and stated they got a number for the Ohio parts supplier which was located in Milwaukee. This took some two and half weeks for them to respond that they did not have a the part with that connector either.

At this time the next step my dealership stated was to contact the actual plant that they make the compasses in Mexico. Another two weeks with no resolve and still in a renegade that I did not like at all. I started the process of contacting FCA directly and starting a case with them. This started out promising, but this person does not actually contact service. They contact parts as FCA has classified the case as a back ordered part, although it seems more like they do not even make the part anymore with that end of the connector. They have got two parts shipped to my dealership that were dodge journey headliners.

I was claim and cool for the first two and half months and now I am almost angry at every person I talk to about my issue. I can not get to anyone else at FCA to help, all they do is keep checking for my rep that is dealing with my case and they will not give me anyone else. I only have a choice to leave an email or voicemail. I get zero responses now from FCA, I will be 100% honest that I am not being the nicest anymore. This is most likely why they are not responded to me anymore. I have yelled at them and swore some, not at people directly but in general about the problem at hand to hope to get my point across.

At this point in time I am thinking about talking to lawyer, the dealership refuses to use a used part from wrecked compasses. FCA is no longer answering my calls and the entry level people can not do anything and will not get me anyone else that can do anything beside the person assigned to my case. I hit a huge pot hole that I did not see because of the renegade's blind spots and it needs massive fixes. I am now in a different lower with my insurance company fixing the dealerships loaner renegade. I doubt @JeepCares will do anything to help me.

Lastly, If you have a 2017 2nd gen compass be mindful that harness connectors might be completely different compared to 2018 and 2019 2nd gen compasses. If anyone has any ideas or help or knows someone at FCA so I can escalate thing please let me know. Going on 3-4 months soon with not timeline in sight on when I will be getting a resolution to my issue.

I love my car... I just want it back...

Regards,

Kegan

"Wannabe Blacked Out - Oscar" - 2017 Jeep Compass 2nd gen body "Latitude 4x4"
"The Black Castle - Cassie" - 2014 Chevy Tahoe LTZ 4x4 (Wife's Castle) Slight mods with lighting and head and tail lights
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post #2 of 10 Old 03-21-2019, 02:11 PM
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Quote:
Originally Posted by Compass2ndgenguy View Post
I am going to try and make this short as possible as although it is a long story.

I bought my 2017 Jeep compass latitude in October. It was part of the Chrysler buyback program, I got a full report of the problem that was and it was nothing of note. Seemed like someone just didn't want to do simple on the Jeep. Either way, it came with an extra warranty(because it was part of the Chrysler buyback program) on top of the CPO warranty and lastly I got into LIFETIME Mopar warranty before they ended that program in November of last year.

Everything was fine with the jeep running wise, there were some clips broken on some of the plastics that would be covered under warranty work so no issue there at all. 5k miles good price and with tons of warranties.

So bought the car and took it to my local dealer as I bought it for about an hour from my home city. They looked at the plastics and said not a problem and said they will do in two stages. One visit for the ones by the windows and second visit for the ones in the trunk and my dome light area. Sounded great to me the order the plastics by my window, had it done the next week. Then like a month later at the start of January I dropped off to do my trunk and they called me back later that day and asked if they could the jeep till Friday because I needed to full new headliner because of how the clips work for the dome light. No problem I was traveling out of state anyway. The dealership got the part on Friday morning and called me and said it would be done by the end of the day. The dealership called me about 3 hours till they close and stated that the connector that connects the harness in the headliner to power the lights and such. They stated that they would be calling their part supplier to discuss with them about the issue. Since the part that was ordered was ordered from my VIN input, they took pictures of the connector and sent them over to parts supplier in Ohio. Ohio got back and stated they did not have a compass headliner 2017+ that had that connector that was pictured. At that time my dealership called me and stated they got a number for the Ohio parts supplier which was located in Milwaukee. This took some two and half weeks for them to respond that they did not have a the part with that connector either.

At this time the next step my dealership stated was to contact the actual plant that they make the compasses in Mexico. Another two weeks with no resolve and still in a renegade that I did not like at all. I started the process of contacting FCA directly and starting a case with them. This started out promising, but this person does not actually contact service. They contact parts as FCA has classified the case as a back ordered part, although it seems more like they do not even make the part anymore with that end of the connector. They have got two parts shipped to my dealership that were dodge journey headliners.

I was claim and cool for the first two and half months and now I am almost angry at every person I talk to about my issue. I can not get to anyone else at FCA to help, all they do is keep checking for my rep that is dealing with my case and they will not give me anyone else. I only have a choice to leave an email or voicemail. I get zero responses now from FCA, I will be 100% honest that I am not being the nicest anymore. This is most likely why they are not responded to me anymore. I have yelled at them and swore some, not at people directly but in general about the problem at hand to hope to get my point across.

At this point in time I am thinking about talking to lawyer, the dealership refuses to use a used part from wrecked compasses. FCA is no longer answering my calls and the entry level people can not do anything and will not get me anyone else that can do anything beside the person assigned to my case. I hit a huge pot hole that I did not see because of the renegade's blind spots and it needs massive fixes. I am now in a different lower with my insurance company fixing the dealerships loaner renegade. I doubt @JeepCares will do anything to help me.

Lastly, If you have a 2017 2nd gen compass be mindful that harness connectors might be completely different compared to 2018 and 2019 2nd gen compasses. If anyone has any ideas or help or knows someone at FCA so I can escalate thing please let me know. Going on 3-4 months soon with not timeline in sight on when I will be getting a resolution to my issue.

I love my car... I just want it back...

Regards,

Kegan
Hi Kegan,
We are very sorry to hear that you have experienced this. Please private message us with your VIN and we will see if there is any help we can offer on our end!
Alex
Jeep Social Care Specialist
JeepCares is online now  
post #3 of 10 Old 03-21-2019, 05:37 PM Thread Starter
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Quote:
Originally Posted by JeepCares View Post
Quote:
Originally Posted by Compass2ndgenguy View Post
I am going to try and make this short as possible as although it is a long story.

I bought my 2017 Jeep compass latitude in October. It was part of the Chrysler buyback program, I got a full report of the problem that was and it was nothing of note. Seemed like someone just didn't want to do simple on the Jeep. Either way, it came with an extra warranty(because it was part of the Chrysler buyback program) on top of the CPO warranty and lastly I got into LIFETIME Mopar warranty before they ended that program in November of last year.

Everything was fine with the jeep running wise, there were some clips broken on some of the plastics that would be covered under warranty work so no issue there at all. 5k miles good price and with tons of warranties.

So bought the car and took it to my local dealer as I bought it for about an hour from my home city. They looked at the plastics and said not a problem and said they will do in two stages. One visit for the ones by the windows and second visit for the ones in the trunk and my dome light area. Sounded great to me the order the plastics by my window, had it done the next week. Then like a month later at the start of January I dropped off to do my trunk and they called me back later that day and asked if they could the jeep till Friday because I needed to full new headliner because of how the clips work for the dome light. No problem I was traveling out of state anyway. The dealership got the part on Friday morning and called me and said it would be done by the end of the day. The dealership called me about 3 hours till they close and stated that the connector that connects the harness in the headliner to power the lights and such. They stated that they would be calling their part supplier to discuss with them about the issue. Since the part that was ordered was ordered from my VIN input, they took pictures of the connector and sent them over to parts supplier in Ohio. Ohio got back and stated they did not have a compass headliner 2017+ that had that connector that was pictured. At that time my dealership called me and stated they got a number for the Ohio parts supplier which was located in Milwaukee. This took some two and half weeks for them to respond that they did not have a the part with that connector either.

At this time the next step my dealership stated was to contact the actual plant that they make the compasses in Mexico. Another two weeks with no resolve and still in a renegade that I did not like at all. I started the process of contacting FCA directly and starting a case with them. This started out promising, but this person does not actually contact service. They contact parts as FCA has classified the case as a back ordered part, although it seems more like they do not even make the part anymore with that end of the connector. They have got two parts shipped to my dealership that were dodge journey headliners.

I was claim and cool for the first two and half months and now I am almost angry at every person I talk to about my issue. I can not get to anyone else at FCA to help, all they do is keep checking for my rep that is dealing with my case and they will not give me anyone else. I only have a choice to leave an email or voicemail. I get zero responses now from FCA, I will be 100% honest that I am not being the nicest anymore. This is most likely why they are not responded to me anymore. I have yelled at them and swore some, not at people directly but in general about the problem at hand to hope to get my point across.

At this point in time I am thinking about talking to lawyer, the dealership refuses to use a used part from wrecked compasses. FCA is no longer answering my calls and the entry level people can not do anything and will not get me anyone else that can do anything beside the person assigned to my case. I hit a huge pot hole that I did not see because of the renegade's blind spots and it needs massive fixes. I am now in a different lower with my insurance company fixing the dealerships loaner renegade. I doubt @JeepCares will do anything to help me.

Lastly, If you have a 2017 2nd gen compass be mindful that harness connectors might be completely different compared to 2018 and 2019 2nd gen compasses. If anyone has any ideas or help or knows someone at FCA so I can escalate thing please let me know. Going on 3-4 months soon with not timeline in sight on when I will be getting a resolution to my issue.

I love my car... I just want it back... <img src="http://www.myjeepcompass.com/forums/images/smilies/icon_sad.gif" border="0" alt="" title="" class="inlineimg" />

Regards,

Kegan
Hi Kegan,
We are very sorry to hear that you have experienced this. Please private message us with your VIN and we will see if there is any help we can offer on our end!
Alex
Jeep Social Care Specialist
Message sent! Fingers crossed &#x1f642; but not holding my breath......

"Wannabe Blacked Out - Oscar" - 2017 Jeep Compass 2nd gen body "Latitude 4x4"
"The Black Castle - Cassie" - 2014 Chevy Tahoe LTZ 4x4 (Wife's Castle) Slight mods with lighting and head and tail lights
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post #4 of 10 Old 03-22-2019, 01:35 AM
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JeepCares has been helpful to others on this site. Keep those fingers crossed and maybe they can work some magic for you.
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post #5 of 10 Old 03-22-2019, 11:51 AM
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Perhaps the dealership is receiving the old style harness (early 2017 and older) and that's causing the issue? I'd tell them to check for a 2018 harness and see what they get.

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post #6 of 10 Old 03-22-2019, 08:29 PM Thread Starter
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Perhaps the dealership is receiving the old style harness (early 2017 and older) and that's causing the issue? I'd tell them to check for a 2018 harness and see what they get.

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No, the headliner they are getting is the 2017-2019 headliner. They're not a different part number from the 2017 model year and the 2018-2019 model year. At this point, the harnesses are not even spliceable as the wiring coloring do not even match up to splice.

I just heard from FCA today, finally, with that, the update is that there is no update. They have no idea or timeline at this time to let me know how long it will take to get the right part to get a new headliner.


"Wannabe Blacked Out - Oscar" - 2017 Jeep Compass 2nd gen body "Latitude 4x4"
"The Black Castle - Cassie" - 2014 Chevy Tahoe LTZ 4x4 (Wife's Castle) Slight mods with lighting and head and tail lights
Compass2ndgenguy is online now  
post #7 of 10 Old 03-22-2019, 08:43 PM
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Originally Posted by Compass2ndgenguy View Post
No, the headliner they are getting is the 2017-2019 headliner. They're not a different part number from the 2017 model year and the 2018-2019 model year. At this point, the harnesses are not even spliceable as the wiring coloring do not even match up to splice.



I just heard from FCA today, finally, with that, the update is that there is no update. They have no idea or timeline at this time to let me know how long it will take to get the right part to get a new headliner.



Early 2017 is the older body style, and I'd assume a different headliner as well. Hence me saying maybe the year is causing an issue. But if you've verified it's the right P/N then idk

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post #8 of 10 Old 03-24-2019, 03:26 AM Thread Starter
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Originally Posted by RadRacer View Post
Quote:
Originally Posted by Compass2ndgenguy View Post
No, the headliner they are getting is the 2017-2019 headliner. They're not a different part number from the 2017 model year and the 2018-2019 model year. At this point, the harnesses are not even spliceable as the wiring coloring do not even match up to splice.



I just heard from FCA today, finally, with that, the update is that there is no update. They have no idea or timeline at this time to let me know how long it will take to get the right part to get a new headliner.



<img src="http://www.myjeepcompass.com/forums/images/smilies/icon_sad.gif" border="0" alt="" title="" class="inlineimg" />
Early 2017 is the older body style, and I'd assume a different headliner as well. Hence me saying maybe the year is causing an issue. But if you've verified it's the right P/N then idk

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Trust me the easy stuff has been done in that regard. I have stated this fact as well. I am assumeing that they used different parts for the 2017 model and then in the 2018-2019 model based on cost effectiveness or availability.

FCA will of course not admit this fault, but I am sure that is what is happening.

"Wannabe Blacked Out - Oscar" - 2017 Jeep Compass 2nd gen body "Latitude 4x4"
"The Black Castle - Cassie" - 2014 Chevy Tahoe LTZ 4x4 (Wife's Castle) Slight mods with lighting and head and tail lights
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post #9 of 10 Old 04-12-2019, 01:02 AM Thread Starter
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Update********

I just got my compass back last week....


Just a note they never found the headliner that has my connections. FCA called all over the state until they found someone with the skills to take the harness off my headliner and put it on the new headliner with the non-broken parts.

This makes me worried that all 2017's have propriety harness systems compared to the 2018-2019's. Beware and maybe we might need to follow up with this down the road....

"Wannabe Blacked Out - Oscar" - 2017 Jeep Compass 2nd gen body "Latitude 4x4"
"The Black Castle - Cassie" - 2014 Chevy Tahoe LTZ 4x4 (Wife's Castle) Slight mods with lighting and head and tail lights
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post #10 of 10 Old 04-16-2019, 06:45 PM
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Im sorry you had to deal with that!
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