Not to be testy, but "working at a dealership" does not win you any credibility in my book. It doesn't sound like you do any work on the cars yourself. I'm guessing sales advisor or sales in general. Even if you've been to the FCA institute, you're still drinking their koolaid.
I am familiar with the phrases like "we want to save you money.
" Yeah, dealerships know exactly where they want me to spend my money.
Dealerships like to sell cars. Selling cars > selling oil changes. Coincidentally, selling less oil changes might lead to selling more cars (because they won't last as long, and nobody rebuilds motors they just get a new car). Not accusing you of anything, just in general I find it suspicious because every dealership I have dealt with has had the same attitude.
I have also often heard things like "There is a sensor in there that will know when the oil needs to be changed.
" Thats not exactly what you said but sort of hinted at and I hear it a lot. There is no such sensor in any car engine that is sampling the oil to determine its condition. Feel free to send a part # if you can prove otherwise. The computer is designed to infer (aka, make a best guess) about the condition of the oil based on tangential information such as the number of miles since the last recorded oil change, how hard those miles were driven, temperatures, idle time, etc. It is pretty accurate all things considered, I'm not knocking the method, but leading people to believe there is some magical sensor that doesn't exist is how I know you either don't fully understand how it works or, benefit of the doubt, are trying to oversimplify it for people.
And then we have the warranty mention. The big difference in understanding there is the dealership only wants the car to creep across the finish line of the last warranty mile without costing them anything, and this is the mindset they look at oil changes with. In this case, we are talking about a meager 60k miles. After that, they are perfectly happy, thrilled even, for the car to start displaying enough minor problems or poor fuel economy to convince someone to trade in for something new (sell another car). Whereas most of us would like to buy something and be able to drive it for 150,000 to 250,000 miles without much major service. Sadly they seem to be designed to not make it that far anymore.
This conspiracy theory has a spectrum that ranges from "car manufactures are just plain greedy and pure evil" to "they have no choice but to cheapen the cars up to compete with other brands that cheapened their cars up and can sell them for less" The truth likely lies somewhere in-between.
I know this is coming off awfully accusational, I don't really mean to focus it towards you just generally speaking most car dealerships and service centers have very few people who truly know what they are talking about, but they all seem to think
they are endowed with secret enlightenment and that they are the guiding light while the rest of us are some kind of moronic sheep who are barely capable of using the vehicles (much less understanding how they work).
I really am bitter towards service advisors in particular, just because they are the worst when it comes to talking like they know stuff, as if they actually did the work themselves, when in reality many of them are just regurgitating whatever the actual tech told them so at this point its 2nd or 3rd-hand information that has been twice simplified to ultimately spoon-feed it to me like I'm some kind of idiot at the end of the chain. I hate that.
I'd like to go down the line at the service counter at my local dealership and just ask them all once "How many engines have you rebuilt?" "How many crankshaft bearings have you pulled out and looked at?" "What criteria do you use to decide whether to just hone a block or bring it to the machinist?"
They don't get into any of that. They are trained to get the cars through the meager warranty range and that is all. I don't like bringing my car in, but you have to play the game through the warranty period to get anything covered. Sad facts of life.
Anyways I think my rant is over now. Seriously, nothing against you @wpabon1
I just straight up don't trust anyone
at a dealership any farther than I can throw them.