This has become comical... yet sad, so I have to share.
Round 1: Jeep customer assistance contacts the service manager and he denies I was ever there.
Round 2: Jeep customer assistance contacts my service consultant and denies I was ever there.
Here are the latest emails.
Thank you for your patience while we reviewed your file. We have
contacted the dealership Woodhouse Chrysler Dodge spoke to service
advisor XXXXX had attempted to pull up information by your Vin and
your name and by name that we have on file. XXXXX advised that do not
have any record of vehicle ever being there.
We do apologize in order for us to look into this further we would need
to confirm a diagnosis.
Customer Service Representative
Jeep Customer Assistance Center
At this point I see a complete breakdown in accountability by Chrysler employees that abuse the system. Is it possible that any dealership that knows they did something wrong can deny the vehicle has ever been there? XXXXX knows me by name and my vehicle. We communicated by phone and email during the process. I also spent time talking to him in the service bay. I thought he was a great guy and I enjoyed dealing with him but now it looks like a service department wide cover up. At what point does this information go to the general manager of the dealership? Don't you think that person would like to know their service department is trying to hide their actions? My original email was basically a question. Now with all the cover up it makes me angry. There is a local news channel that loves to take on stories like this. I wonder if I should give them a call?
And it just started with a question. I probably wont pursue this anymore.
2015 Jeep Compass Latitude 4x4
2.4, 6 spd auto, high altitude package
Elkhorn, Nebraska, USA
2014 GMC Sierra 1500 4x4 Z71