Dealer test drove my Jeep 249 miles!!!! - Jeep Compass Forum
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post #1 of 9 Old 10-31-2015, 10:05 PM Thread Starter
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Dealer test drove my Jeep 249 miles!!!!

Has anybody ever heard of a dealer putting 249 miles on a car to test drive it to make sure its OK after it was in for warranty work? It was in to repair the same problem for the second time. Then they give it to me with an empty tank. Was nearly full when I brought it to them. I asked them to fill it and they did. But what pissed me off more was the mess they left inside. I admit I am "auto anal". I had just cleaned this Jeep inside and out the day before it went back to the dealer. When I received it there was food and wrappers everywhere. Crumbs all over the console and down under the seats. Just spent two hours completely cleaning the interior. Mad as hell. Should I calm down?

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post #2 of 9 Old 11-02-2015, 12:39 AM
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Not unheard of. My wife's Cherokee had a transmission update, they put over 100kms on it after doing the flash to make sure everything was alright, they did not leave a mess though.


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post #3 of 9 Old 11-03-2015, 11:44 AM Thread Starter
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Good to know.

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2014 GMC Sierra 1500 4x4 Z71
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post #4 of 9 Old 11-04-2015, 04:39 PM
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Quote:
Originally Posted by SPD KILS View Post
Has anybody ever heard of a dealer putting 249 miles on a car to test drive it to make sure its OK after it was in for warranty work? It was in to repair the same problem for the second time. Then they give it to me with an empty tank. Was nearly full when I brought it to them. I asked them to fill it and they did. But what pissed me off more was the mess they left inside. I admit I am "auto anal". I had just cleaned this Jeep inside and out the day before it went back to the dealer. When I received it there was food and wrappers everywhere. Crumbs all over the console and down under the seats. Just spent two hours completely cleaning the interior. Mad as hell. Should I calm down?

See my other blog at http://www.myjeepcompass.com/forums/...make-home.html
Hey SPD KILS,

I am sorry to hear about your recent experience at your FCA certified dealership. If you private message me your VIN and contact information, I can make sure your complaint is filed through the proper channels. Thank you for reaching out in regards to this matter.
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post #5 of 9 Old 11-06-2015, 12:03 PM Thread Starter
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I filed my story in detail with Jeep. They opened a case file with the dealer. I guess all it does is open communication with the dealer. I imagine if I fill out their survey that may open communication also. Not that I want to talk to them. I just want them to stop treating customers cars with disrespect. I was just bummed out because this dealership was my last resort and I really liked them, now I don't trust them. I am impressed with Jeep having a Jeep Cares forum member that keeps on top of things and helps with customer service!

2015 Jeep Compass Latitude 4x4
2.4, 6 spd auto, high altitude package


Elkhorn, Nebraska, USA

2014 GMC Sierra 1500 4x4 Z71
2009 Impala
1986 Corvette
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post #6 of 9 Old 11-09-2015, 04:59 PM
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Quote:
Originally Posted by SPD KILS View Post
I filed my story in detail with Jeep. They opened a case file with the dealer. I guess all it does is open communication with the dealer. I imagine if I fill out their survey that may open communication also. Not that I want to talk to them. I just want them to stop treating customers cars with disrespect. I was just bummed out because this dealership was my last resort and I really liked them, now I don't trust them. I am impressed with Jeep having a Jeep Cares forum member that keeps on top of things and helps with customer service!
Hey SPD KILS,

I am happy to look into any questions forum members may have. Thank you for keeping the forum updated throughout the process with your vehicle. Please donít hesitate to reach out in the future.
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post #7 of 9 Old 11-11-2015, 11:30 AM Thread Starter
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I received an email from Chrysler stating they contacted the service manager. The service manager said there is no record of my Jeep ever being there. Sounds like a convenient way to avoid an issue. Claim the vehicle was never there! I must of had it repaired in the twilight zone.

2015 Jeep Compass Latitude 4x4
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Elkhorn, Nebraska, USA

2014 GMC Sierra 1500 4x4 Z71
2009 Impala
1986 Corvette
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post #8 of 9 Old 11-11-2015, 05:08 PM
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PM Jeep Cares your work order number of copy of it.

LOL

That will sort them out. Turkeys!!
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post #9 of 9 Old 11-15-2015, 12:50 AM Thread Starter
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This has become comical... yet sad, so I have to share.

Round 1: Jeep customer assistance contacts the service manager and he denies I was ever there.

Round 2: Jeep customer assistance contacts my service consultant and denies I was ever there.

Here are the latest emails.

Dear XXXXX,

Thank you for your patience while we reviewed your file. We have
contacted the dealership Woodhouse Chrysler Dodge spoke to service
advisor XXXXX had attempted to pull up information by your Vin and
your name and by name that we have on file. XXXXX advised that do not
have any record of vehicle ever being there.

We do apologize in order for us to look into this further we would need
to confirm a diagnosis.

Sincerely,

XXXXXXXX

Customer Service Representative
Jeep Customer Assistance Center


XXXXXXXX,

At this point I see a complete breakdown in accountability by Chrysler employees that abuse the system. Is it possible that any dealership that knows they did something wrong can deny the vehicle has ever been there? XXXXX knows me by name and my vehicle. We communicated by phone and email during the process. I also spent time talking to him in the service bay. I thought he was a great guy and I enjoyed dealing with him but now it looks like a service department wide cover up. At what point does this information go to the general manager of the dealership? Don't you think that person would like to know their service department is trying to hide their actions? My original email was basically a question. Now with all the cover up it makes me angry. There is a local news channel that loves to take on stories like this. I wonder if I should give them a call?

Thank you,
XXXXX



And it just started with a question. I probably wont pursue this anymore.

2015 Jeep Compass Latitude 4x4
2.4, 6 spd auto, high altitude package


Elkhorn, Nebraska, USA

2014 GMC Sierra 1500 4x4 Z71
2009 Impala
1986 Corvette
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