No loaner/rental car from Dealer!! :( - Jeep Compass Forum
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post #1 of 11 Old 08-21-2012, 08:11 AM Thread Starter
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No loaner/rental car from Dealer!! :(

So according to 2 dealers here in the US, chrysler does not offer loaner cars for when your car has a valid under warranty problem and needs to stay in the shop for the day. Only IF you buy the extended coverage. This is VERY irritating and would think its just good business to offer such a thing. Any thoughts??

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post #2 of 11 Old 08-21-2012, 01:40 PM
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It depends on the problem but the dealers manager and I mean service manager CAN provide that. Insurance is always extra though. I have been offered a few times only accepted it once though for my tranny swap.

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post #3 of 11 Old 08-21-2012, 01:58 PM
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May be more of a dealer's option. I know my dealer offers a loner if needed. At least if that is where you purchased the car.

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post #4 of 11 Old 08-21-2012, 03:42 PM
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Many dealers around here (southeast Michigan) offer "shuttle" service.
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post #5 of 11 Old 08-21-2012, 06:16 PM
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they are correct. chrysler's standard warranty does not cover loaner cars. but most extended warranties do.
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post #6 of 11 Old 08-21-2012, 11:00 PM Thread Starter
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I should clarify that they did offer a "shuttle" however it seemed inconvenient and they didnt realize i lived 20 miles from the dealer. So I am disappointed with Jeep. So many other makes offer such a service. I still like my car but am just disgusted with that.

2011 Jeep Compass Lat. 4x4
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post #7 of 11 Old 08-22-2012, 02:01 PM
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Quote:
Originally Posted by EMScompass4x4 View Post
I should clarify that they did offer a "shuttle" however it seemed inconvenient and they didnt realize i lived 20 miles from the dealer. So I am disappointed with Jeep. So many other makes offer such a service. I still like my car but am just disgusted with that.
few manufacturers actually offer a free loaner car with warranty work, jeep is no different. there are some, but the percentage is low.
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post #8 of 11 Old 08-22-2012, 04:08 PM
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It does suck they don't at least offer, as a courtesy or good business, but I know with my truck, I wasn't covered for a loaner vehicle until I bought the Chrysler Maxcare warranty.

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post #9 of 11 Old 08-28-2012, 02:56 AM
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My dealer, Dick Scott of Plymouth MI, gave us an Enterprise Chrysler minivan for the 11 days our '08 Compass was in their shop getting the CVT tranny replaced at 75k miles, earlier this summer ('12). Thank the Lord for the "Lifetime Drivetrain Warranty" the 2008's came with! We have NO extended warranty.

The dealer had to try a few "fixes" at the bequest of Chrysler, but then convinced them that our tranny was definitely defective - thus the 11 day "stay". We were well satisfied with our treatment by this dealer, and 5k miles later, the Compass is driving A-OK!
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post #10 of 11 Old 08-28-2012, 12:55 PM
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Quote:
Originally Posted by CompassSportMan View Post
My dealer, Dick Scott of Plymouth MI, gave us an Enterprise Chrysler minivan for the 11 days our '08 Compass was in their shop getting the CVT tranny replaced at 75k miles, earlier this summer ('12). Thank the Lord for the "Lifetime Drivetrain Warranty" the 2008's came with! We have NO extended warranty.

The dealer had to try a few "fixes" at the bequest of Chrysler, but then convinced them that our tranny was definitely defective - thus the 11 day "stay". We were well satisfied with our treatment by this dealer, and 5k miles later, the Compass is driving A-OK!
That was a USA only offer. Having said that its still not a lot of miles for a tranny and should not have failed. They don't heat up like a regular tranny andl likely due to design/reliability. Oh well, I am on #2 here and keeping my fingers crossed.

Jeep Compass 2009
4x4, 2.4L, CVT
North Edition
heated seats, TPMS
General Altimax RT43 P225/65R17
Yellow Fog Lamps
CLASS III Curtis Hitch
SOLD @ 153,000km Oct. 2018 THE END !!
Belleville, Ontario, Canada

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post #11 of 11 Old 08-28-2012, 05:09 PM
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Quote:
Originally Posted by CompassSportMan View Post
My dealer, Dick Scott of Plymouth MI, gave us an Enterprise Chrysler minivan for the 11 days our '08 Compass was in their shop getting the CVT tranny replaced at 75k miles, earlier this summer ('12). Thank the Lord for the "Lifetime Drivetrain Warranty" the 2008's came with! We have NO extended warranty.

The dealer had to try a few "fixes" at the bequest of Chrysler, but then convinced them that our tranny was definitely defective - thus the 11 day "stay". We were well satisfied with our treatment by this dealer, and 5k miles later, the Compass is driving A-OK!
For those of you unfamiliar with it - the "Lifetime Drivetrain Warranty" didn't include rental. The dealer (or Chrysler) must have offered it.
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