This is based soley on my experience, however, since it has not been the best experience, I need to share this with you.
My Compass has now been in the shop 5 times. On the 5th time, we requested that the vehicle be replaced. I began speaking with the Sales Manager who I have been in constant contact with and he told me that I would need to contact customer care to make them aware of the situation. We (my husband and I) also sat down and wrote a letter to customer care cc-ing the sales department, service department and the dealership. On Monday customer care logged our complaint and told us that someone would be calling us back...??? 2 days later (Wednesday) we had to call them. They told me that they had reviewed our information and the service department has ordered YET ANOTHER PART (O2 Censor, Manifold, Carbin Canister, and now a gasket) and that they were confident that this would keep the service engine light from coming back on. After 2 more calls to customer care, I explained to customer care that I was no longer interested in fixing the vehicle, I now wanted to talk to someone about replacing the vehicle. She told me that my file was with the dealership and I would need to refer to my blue and white book. (the lemon law booklet)
After a conference with the service departments management team, I left feeling like I was back at square 1. I called Customer Care again and I requested to speak with an area rep. I got to speak to the rep and they explained that in order to replace the vehicle I would need to follow the steps outlined in the book. I explained that I had done these steps over the last 3 days. I was told that they would look into the matter. I am still waiting.
I did receive a call from the service department today stating that they have spoken with their rep and she will be contacting me....
We will see where this goes.