FCA turning a wrong into a right.
When I bought my Compass, I told the salesman that I wanted the tonneau cover for the back. When I took delivery, it wasn't there. I made comment of that, and was told that it would take a week. A week goes by, and I called again...I was told that he would have to take one out of a car on the lot for me. I told him that I was fine with however he obtained one, but that I wanted it. I called him back a week later, and he told me that he spoke with his sales manager, and was told that it would cost him around $300 for one. I reminded him that I wanted it when I bought the Jeep, and he told me that he wouldn't be able to help me. Then the Jeep survey came in my email...
A week after filling out the survey, I get a call from FCA, asking about my Jeep, and how I like it. After pleasantries, she asked about the tonneau cover. I gave her the run down, who said what, when, where, etc. She told me she would pursue this for me. The next day, today, I got a call from FCA letting me know that I needed to go to the dealer, purchase and pay for installation of the tonneau cover, and that when it was done, to call them and they would cut me a check reimbursing me for the cost.
To me, that's customer service. The dealer refused to do a thing for me on the problem, yet FCA goes out of their way to make me a happy customer.
Furthermore, one issue that I have with the Jeep is UConnect dropping BT streaming from my Galaxy S7. I was told that this will likely be taken care of in the software update that may come in the form of a recall in December. Since the problem is intermittent, I can hold off until December for the fix.
Also...the case of the seat belt alarm may finally be resolved. They think they have traced the issue to a bad sensor in the seat belt release, and have ordered a replacement. I hope this fixes it. I'm tired of the seat belt light and annoying ding going off while driving with a passenger. It reads that the seat has a passenger, but isn't always reading that the belt is clicked.
Anyway, FCA/Jeep is doing their part to turn a wrong into a right.
Clyde--True Blue Pearlcoat 2016 Compass Sport 2.4L 6-speed. Additions since brand new in September of 2016: 4X Alpine SPJ-691C3, Weathertech floor liner Front only, Scosche Magi-Mount, USB charging port added to glove box, USB charging ports added to rear passenger area, Hum, Curt 13081 class III receiver. More to come!!
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