I ws given a call on Friday from the dealer, who agrees with me about the latest approved remedy. The dealer is forced to download codes and the like and send it to the engineers for review. The engineers either adjust the programming or gives the tech barely enough information to make the suggested repairs. At this moment, none of the techs in the dealership have a single clue as to why it acts up like it does. The engineers latest movement is to replace the entire instrument cluster, because they seem to think there may be a computer in the cluster that might be causing it...but nobody knows for sure. The guy at the dealer that I spoke with agrees with me in that I think FCA is blindfolded and in the dark, and trying to throw a dart, in hopes of hitting the bullseye.
I've explained, and exhibited how the radio's BT will drop the phone connection around the same time the seatbelt lights and chime go off. This isn't one of the touchscreen radios, this is the cheap 130 in the dash. Nobody knows how both systems may be affected at the same time, but it happens, all the time. So, they have replaced the seatbelt retractors 4 times, tore apart the seats to replace weight sensors 2 times, replaced the BTmodule 4 times, head unit 2 times, airbag module one time, seatelt releases 4 times, tightened every connection known at least 4 times, and now seem to think that if they replaced the instrument cluster above the steering wheel, that it may just work.
No...I'm not buying it. My cluster isn't the higher end cluster and the radio and cluster do not work together in my car. The seatbelt light and chime may be on the cluster, but that doesn't explain how it screws up the BT connection.
On top of everything, the loaner the dealer gave me wasn't cleaned before it was given to me, and I had to remove dirty diapers and feces covered children's clothing from the rear compartment, cigarette butts from all over the floor, food trash from the seats, and one of the tires has a slow leak. Once I saw all the issues with it, I snapped photos, then called the dealer for a replacement. No amount of apology will make up for the putrid aroma that filled that vehicle on a warm, mid 80 degree day with the windows rolled up...that's how I figured out what was causing the smell.
The attorney told me that it would take 30-60 days for them to hear back from FCA. In the meantime, I'm expected to continue making payments on a vehicle that has spent more time in the last 60 days in the dealer's possession than mine, and then to trust that it might work properly eventually. I don't even trust that the airbags will deploy if needed, because they thought the issue was in that module, changed it, and it didn't work. I don't feel safe driving or riding in this vehicle. When it comes back to me, it's going to be parked until the attorney tells me what to do with it. That means that I'm going to have to pull out my 29 year old, 9 mpg truck and drive it daily. Add that kind of cost to operate on top of making payments for an untrusted vehicle, and you can see the money stack up.
I want out of my finance agreement with this car. I want FCA to buy it back from me at MSRP, give me my trade in value and downpayment back in the form of cash, or give me a brand new vehicle...just not another Compass of this version. I'm soured on that badge.
Clyde--True Blue Pearlcoat 2016 Compass Sport 2.4L 6-speed. Additions since brand new in September of 2016: 4X Alpine SPJ-691C3, Weathertech floor liner Front only, Scosche Magi-Mount, USB charging port added to glove box, USB charging ports added to rear passenger area, Hum, Curt 13081 class III receiver. More to come!!
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