Still having same problems after dealer claims it was fixed - Jeep Compass Forum
 
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post #1 of 7 Old 09-15-2017, 11:44 AM Thread Starter
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Still having same problems after dealer claims it was fixed

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Now, I've had this 2016 Compass in the dealership a couple of times, just got it out two days ago, and the seatbelt light/chime issue is back. I"m having issues with the service department NOT calling me back, telling us one time to come in over the phone while actually scheduling us to come in another, and when we called about the scheduling descrepancy, I'm sent an email telling me that it was re-scheduled for November. I showed up, demanded it be taken care of, they claim they tore he seats down and replaced sensors, only to find it chiming and lighting up again.

While it was in for that service, I also had them fix the bluetooth connectivity issue again. When I tried to connect my phone, nothing happened.

I called the dealership as soon as I saw that the radio issue wasn't right, but did't know about hte seatbelt light until it happened yesterday on a long 5 hour trip to Ohio...without ability to stream music.

If Andrea from Jeep Cares sees this, please contact me. I need help on this matter...

Thank you

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Clyde--True Blue Pearlcoat 2016 Compass Sport 2.4L 6-speed. Additions since brand new in September of 2016: 4X Alpine SPJ-691C3, Weathertech floor liner Front only, Scosche Magi-Mount, USB charging port added to glove box, USB charging ports added to rear passenger area, Hum, Curt 13081 class III receiver. More to come!!


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post #2 of 7 Old 09-15-2017, 12:23 PM
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Now, I've had this 2016 Compass in the dealership a couple of times, just got it out two days ago, and the seatbelt light/chime issue is back. I"m having issues with the service department NOT calling me back, telling us one time to come in over the phone while actually scheduling us to come in another, and when we called about the scheduling descrepancy, I'm sent an email telling me that it was re-scheduled for November. I showed up, demanded it be taken care of, they claim they tore he seats down and replaced sensors, only to find it chiming and lighting up again.

While it was in for that service, I also had them fix the bluetooth connectivity issue again. When I tried to connect my phone, nothing happened.

I called the dealership as soon as I saw that the radio issue wasn't right, but did't know about hte seatbelt light until it happened yesterday on a long 5 hour trip to Ohio...without ability to stream music.

If Andrea from Jeep Cares sees this, please contact me. I need help on this matter...

Thank you

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Hi Stringplucker,

I just responded to your PM!

Andrea
Jeep Social Care Specialist
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post #3 of 7 Old 09-15-2017, 01:28 PM Thread Starter
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Originally Posted by JeepCares View Post
Hi Stringplucker,

I just responded to your PM!

Andrea
Jeep Social Care Specialist
Thank you. I contacted the team via the number you sent, and hope to have this resolved after next week's appointment.

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Clyde--True Blue Pearlcoat 2016 Compass Sport 2.4L 6-speed. Additions since brand new in September of 2016: 4X Alpine SPJ-691C3, Weathertech floor liner Front only, Scosche Magi-Mount, USB charging port added to glove box, USB charging ports added to rear passenger area, Hum, Curt 13081 class III receiver. More to come!!


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post #4 of 7 Old 09-25-2017, 11:33 PM Thread Starter
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The Compass went back to the dealer last week on Thursday. I get a call today informing me that, after installing the 4th module, nobody's phone can connect to the stereo, even though the supplied tester can connect and can call UConnect. They also told me that the seatbelt system has already had every component replaced, but is still malfunctioning. I'm glad it's acting up for the service department.

They informed me today that they have handed the issues over to Jeep's engineers to try to remedy. I'v only had this thing for 54 weeks, and in those 54 weeks, this is the 4th visit for the same problems. About the only thing they haven't replaced is the brain box that controls everything in the car. I'm really pissed about paying the price I did for a vehicle that has been in and out of the shop more times 54 weeks than any of my previous vehicles have ever been.

At this point, I'm preparing to contact an attorney if I don't hear good news by tomorrow. This vehicle, as far as I'm concerned, is a Lemon. I doubt I can trust it to give me proper service. Heck, it only has 13,000 miles on it, and can't stay out of the service department.

Luckily, they gave me a loaner vehicle...2017 Cherokee Latitude. They're not getting it back til I have satisfaction in my vehicle's health and performance. The stereo in the Cherokee hooked up via BT without issue, and works flawlessly...as it should. Granted, it's an upgrade to the system my Compass has, but it works. Perhaps if mine was upgraded, the issue might go away?? Who knows.

Clyde--True Blue Pearlcoat 2016 Compass Sport 2.4L 6-speed. Additions since brand new in September of 2016: 4X Alpine SPJ-691C3, Weathertech floor liner Front only, Scosche Magi-Mount, USB charging port added to glove box, USB charging ports added to rear passenger area, Hum, Curt 13081 class III receiver. More to come!!


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post #5 of 7 Old 10-10-2017, 12:50 PM Thread Starter
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I got my Compass back on the 1st. They replaced the airbag module and tightened all connections to fix the seatbelts. They also replaced the entire in dash head unit in hopes of repairing the Bluetooth issue. All was well until the 7th, when both acted up at the same time.......AGAIN. My wife and I had a trip planned that morning for brunch with friends. I got in the Compass, and started driving when I noticed the light on. I called the dealer, using the BT on the radio. They could easily tell by the tone in my voice that I was not happy. I told them to have a loaner ready, that I was coming...that's when the radio dropped BT again. I grabbed the phone, which was still on a call, and told them the BT dropped as well. I kept them on the phone until I arrived, and pulled into the service bay to prove that we were both belted in and that the light was on.

I am once again in a 2017 Jeep Cherokee Latitude, while making payments on a 2016 Compass that I cannot drive, and no longer trust. 5 times in the shop for the same issues falls under Lemon Law, which is the route I'm taking.

Jeep has lost my confidence, and any future vehicle purchases from my or my family and friends.

Clyde--True Blue Pearlcoat 2016 Compass Sport 2.4L 6-speed. Additions since brand new in September of 2016: 4X Alpine SPJ-691C3, Weathertech floor liner Front only, Scosche Magi-Mount, USB charging port added to glove box, USB charging ports added to rear passenger area, Hum, Curt 13081 class III receiver. More to come!!


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post #6 of 7 Old 10-10-2017, 04:44 PM
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Sorry to hear you are still having these issues. FCA really is a 3rd rate manufacturer. That said, all manufacturers do occasionally have problem vehicles - the question is how do they handle the situation when it arises.
I understand your attitude toward Jeep. It's not particularly helpful to rule out the entire brand based on one vehicle though. I've had a number of Dodge/Chrysler/Plymouth/Jeep vehicles over many years, and yes it's often the case that they have annoying problems that never really get fixed. That said I've never had one actually break down on the road and in general the cost to purchase and own and maintain them has been reasonable.
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post #7 of 7 Old 10-15-2017, 09:17 AM Thread Starter
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I ws given a call on Friday from the dealer, who agrees with me about the latest approved remedy. The dealer is forced to download codes and the like and send it to the engineers for review. The engineers either adjust the programming or gives the tech barely enough information to make the suggested repairs. At this moment, none of the techs in the dealership have a single clue as to why it acts up like it does. The engineers latest movement is to replace the entire instrument cluster, because they seem to think there may be a computer in the cluster that might be causing it...but nobody knows for sure. The guy at the dealer that I spoke with agrees with me in that I think FCA is blindfolded and in the dark, and trying to throw a dart, in hopes of hitting the bullseye.

I've explained, and exhibited how the radio's BT will drop the phone connection around the same time the seatbelt lights and chime go off. This isn't one of the touchscreen radios, this is the cheap 130 in the dash. Nobody knows how both systems may be affected at the same time, but it happens, all the time. So, they have replaced the seatbelt retractors 4 times, tore apart the seats to replace weight sensors 2 times, replaced the BTmodule 4 times, head unit 2 times, airbag module one time, seatelt releases 4 times, tightened every connection known at least 4 times, and now seem to think that if they replaced the instrument cluster above the steering wheel, that it may just work.

No...I'm not buying it. My cluster isn't the higher end cluster and the radio and cluster do not work together in my car. The seatbelt light and chime may be on the cluster, but that doesn't explain how it screws up the BT connection.

On top of everything, the loaner the dealer gave me wasn't cleaned before it was given to me, and I had to remove dirty diapers and feces covered children's clothing from the rear compartment, cigarette butts from all over the floor, food trash from the seats, and one of the tires has a slow leak. Once I saw all the issues with it, I snapped photos, then called the dealer for a replacement. No amount of apology will make up for the putrid aroma that filled that vehicle on a warm, mid 80 degree day with the windows rolled up...that's how I figured out what was causing the smell.

The attorney told me that it would take 30-60 days for them to hear back from FCA. In the meantime, I'm expected to continue making payments on a vehicle that has spent more time in the last 60 days in the dealer's possession than mine, and then to trust that it might work properly eventually. I don't even trust that the airbags will deploy if needed, because they thought the issue was in that module, changed it, and it didn't work. I don't feel safe driving or riding in this vehicle. When it comes back to me, it's going to be parked until the attorney tells me what to do with it. That means that I'm going to have to pull out my 29 year old, 9 mpg truck and drive it daily. Add that kind of cost to operate on top of making payments for an untrusted vehicle, and you can see the money stack up.

I want out of my finance agreement with this car. I want FCA to buy it back from me at MSRP, give me my trade in value and downpayment back in the form of cash, or give me a brand new vehicle...just not another Compass of this version. I'm soured on that badge.

Clyde--True Blue Pearlcoat 2016 Compass Sport 2.4L 6-speed. Additions since brand new in September of 2016: 4X Alpine SPJ-691C3, Weathertech floor liner Front only, Scosche Magi-Mount, USB charging port added to glove box, USB charging ports added to rear passenger area, Hum, Curt 13081 class III receiver. More to come!!


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