|Topic Review (Newest First)|
|02-07-2019 03:22 AM|
Yes that is correct, only two remote starts allowed and the third time will fail.
However, if you for example do two remote starts - drive the vehicle and switch off - then do another remote start later - this example will be fine as the vehicle was driven or moved. It's when you try three continuous remote starts that it will fail. This example is a built in security feature.
The above issue is not the same as the issue I describe in my original post here.
|02-07-2019 03:18 AM|
Well it seems my post lives on. I haven't returned here for many months after posting about my remote start issue.
As an update, I never did manage to get the issue resolved. The local dealership did try a few fixes like replacing the alternate battery in the vehicle, updating radio firmware etc
The issue is again beginning to bug me now in the Winter, I'm going to contact the local dealership again and see if they'll take the vehicle and try again.
I am glad to see others posting about similar issues - the only pattern I've found the the remote start not working - is leaving the vehicle stationary for 2-3 days. This triggers the remote start problem and the vehicle won't start remotely.
Anything under two days - remote start works as it should.
|01-31-2019 11:54 AM|
|Johnadam||It's related to the start/stop. I have the same issue and the adviser told me it's tied in with the ESS system. They're changing my battery sensor, whenever the part comes in going on 3 weeks now.|
|01-31-2019 11:43 AM|
|Redmaxx||So it seems that you can't remote start the vehicle more than twice or else the remote start disables itself. It was -12 in Detroit this morning and I remote started the car twice. It wouldn't start a third time. Thanks FCA.|
|01-22-2019 06:43 PM|
Originally Posted by Tripod View Post
|01-22-2019 06:19 PM|
Remote Start Abort Message On The Instrument
Cluster Display — If Equipped
The following messages will display in the instrument
cluster display if the vehicle fails to remote start or exits
remote start prematurely:
• Remote Start Aborted — Door Open
• Remote Start Aborted — Hood Open
• Remote Start Aborted — Fuel Low
• Remote Start Aborted — Liftgate Open
• Remote Start Disabled — Start Vehicle To Reset
• Remote Start Aborted — Too Cold
• Remote Start Aborted — Time Expired
The message will stay active until the ignition is turned to
the ON/RUN position.
Your massage I assume is the 5th one. Its strange that there is no explanation for that message and unlike others, it is a "disabled" massage not "aborted".
Was it cold outside? Electronics of this car behave oddly during startup on cold mornings. Like in my case, lane sense turns off on its own, as if someone pressed the switch for it, there is no error or light, I just get a massage that says lane sense off, exactly as if someone manually tuned it off. If you press back, it turns on back again without any issues and never turns off on its own until the next cold morning.
|01-22-2019 05:25 PM|
Originally Posted by Tripod View Post
|01-22-2019 05:20 PM|
|01-22-2019 02:30 PM|
|Redmaxx||Mine did this today. I started it remotely (heard it start), took a shower and when I got out it was off. I thought it was weird because I wasn't in the shower long. I tried to re-remote start the vehicle and it wouldn't start. When I got outside to my vehicle it had the remote start disabled, start vehicle to reset message was on the dash. The engine was warm (per the temp gage). I have also had the issue where the alarm goes off when I hit the lock door button (without the ignition on). I am NOT a fan of this COMPASS and I went through arbitration after the engine blew at 10,700 miles. Basically I was told that FCA replaced the engine as a courtesy. This is my first and definitely last) FCA product.|
|01-09-2019 10:40 PM|
I believe all the 2nd gen Compasses are possessed. I pushed the remote start this morning when it was 29F and nothing happened. After 3 minutes I checked and didn't hear it running. I activated remote start again and it works.
It's the same way with every electronic equipment on this car. It only works when it wants to.
Sometimes my climate control shuts off or go to HI/LO (3X now after the "update") Sometimes the Uconnect doesn't respond to any button press (twice now). Sometimes the dash doesn't dim when it's dark outside (twice). Sometimes U connect goes into 'Phone' mode via Bluetooth without being activated (once so far) Sometimes the lock button on the door handle doesn't lock the door but only activate the alarm (3X now)
Sometimes touching the door handle unlock just the driver's door sometimes it unlock all doors (5X so far) It's set to only unlock driver's door.
All it needs now is to stall on the railroad track with a train coming and all the door handles stop working.
|01-09-2019 07:20 PM|
[QUOTE=arudlang;145779]My main battery is also weak but has not been causing me any grief lately. We'll see what happens now that we are getting into true winter time. I have half a mind to get the sizes for these batteries and go out and buy my own out of pocket. That way maybe I can get some GOOD batteries that don't suck. FCA seems to be using the cheapest most marginal bats available. Before I would go buy any I would perhaps attach some leads to the two batteries and run them discreetly out the hood so I can actually check the voltages with my multimeter over the course of a stay-at-home weekend and confirm my suspicions.
I have been having the exact same issues with the battery and the auto start/stop. If I hook up a trickle charger when the car sits over the weekend, the start/stop works as advertised without the "battery charging" notice.
I, too, have been thinking about just buying a better battery and thought maybe just replacing the auxiliary battery would solve the problem. However, I've been unable to figure out the group size for it. If anyone knows the group size for the auxiliary battery, I would appreciate you sharing the information.
|01-09-2019 01:47 PM|
Ever since they replaced my body control module the remote start has been extremely reliable. Obviously we went through the summer I did not use it as much but I did use it off and on to get the air conditioning started. Nevertheless, I still have occasional electrical gremlins but nowhere near as bad as before.
Now when my car sits for 2 or more days in the cold the remote start still works but I often get in to be greeted by a "Stop/Start Unavailable Service Stop/Start System" message. I ignore this message and drive to work, and the message is always gone by the next drive cycle. Typically I get these messages on a Monday if the car sat all weekend and we didn't go anywhere. The car is parked outside (not in a garage).
Near as I can guess, the auxiliary battery is just weak and drains down over the weekend, resulting in the message, and after driving it to work it charges up and its okay unless/until it sits a few days again. I have been documenting this by taking pictures of the dash message with my phone as it happens. I have the date set to display in the upper right-hand portion of the cluster so when I'm finally annoyed enough I am just going to print out a dozen pictures all with the dates on them and bring them to the dealer and say "hey, aux battery seems to be weak, please replace!".
My main battery is also weak but has not been causing me any grief lately. We'll see what happens now that we are getting into true winter time. I have half a mind to get the sizes for these batteries and go out and buy my own out of pocket. That way maybe I can get some GOOD batteries that don't suck. FCA seems to be using the cheapest most marginal bats available. Before I would go buy any I would perhaps attach some leads to the two batteries and run them discreetly out the hood so I can actually check the voltages with my multimeter over the course of a stay-at-home weekend and confirm my suspicions.
Anyways those of you still having the remote start issue, when it fails to start check the main battery voltage on the dash before starting the car, like I talked about above. When its below a certain point it will refuse to start via remote. If your battery is consistently under 12 volts thats a pretty good clue and should be enough for any dealership tech with half a brain. Set the date to display in the cluster (if you have that option) and take pictures with your phone to document, show them a little album when you go in and they will figure it out. You should bring them some evidence because by the time you drive to the dealer your battery will be recharged and it will pass their tests at the time until it sits for a while in the cold again.
|01-07-2019 09:48 PM|
Hi! So, I feel your pain. I have a 2017 Jeep Compass trailhawk and Iâ€™m having the same issue. After second or third day , beeps once , then nothing . Really annoying .
I was wondering do you had your remote start issue fixed . And if you can tell what the heck is going on. My dealer canâ€™t fogurw it out either .
I also have an issue with the temp control. Itâ€™s -8â€¢ right now . Yes , chilly ! I started my car when inthe grocery store today, care out and AC on full blast . Mind you my heated seats and steering wheel were blazing hot . No , I did not have the ac on prior to turning the car off . As I said , itâ€™s freaking -8â€¢
Iâ€™ve had the car for 5 months and Iâ€™m bummed .
|01-05-2019 05:39 AM|
Originally Posted by tripurr View Post
|01-05-2019 03:09 AM|
|tripurr||Dear Tripod, thanks for the reply. I have been doing what you suggested. I push the button once then pause then push it again. I hear 1 honk then another honk an usually it starts. But for some reason on occasion when I do it the exact same way, it will only honk once and it doesn't start. I have also tried the spare. This morning it also started just fine. But everytime I think it is fixed then it will happen again. So I am going to take it in to the dealer that I bought if from the happens to be a Jeep Chrysler Dodge dealership and see what they can make of this. I will post the results on here once we get an answer. Thank you again.|
|01-05-2019 01:36 AM|
Originally Posted by jjcom View Post
|01-04-2019 10:59 PM|
|jjcom||I turned off the audible honk to avoid annoying the neighbors so it only flashes the lights. My remote start doesn't have good a range above 20 feet either as I could not start it from the 2nd floor office with a direct view to my car. I also noticed that it will not remote start if you are low on fuel, have an engine light on, etc. It's not as nice as the higher end model (ie. Grand Cherokee) with a mobile phone starting app.|
|01-04-2019 07:51 AM|
Originally Posted by tripurr View Post
|01-04-2019 06:36 AM|
|tripurr||I bought my 2017 Jeep Compass Trailhawk in October 2018 so I have only had it for about 3 months. I live in Utah and about month after I got the car I had an issue with the remote start after it had sat over the weekend for a few days. The weather at that time was still pretty mild nothing too extreme. So I thought it may have had something to do with the fact that I had not driven it for a couple of days. But I still thought that was weird. My husband has a 2010 Jeep Wrangler and he said the only time he has had issues is if the gas tank is almost empty and another time when one of the doors was not shut all of the way. I had plenty of gas and since then I make sure that all of my doors are shut tight when I get home at night. But since that first time. I have had this happen off and on about dozen times total over the last 2 months and there is no rhyme or reason to it. It is fine for a few days and then some mornings it just doesn't remote start. The horn honks only once instead of the 2 quick chirps when it does work. Then nothing. I will try and lock and unlock the doors I get closer to the back door and it just wont start. I was thinking that it might be because the temperature has dropped a lot in the last few weeks. But yesterday morning it was 17 degrees and it remote started just fine and I had about a 1/4 tank of gas. Then after work yesterday, I stopped to fill up the tank. Then this morning it was about 18 degrees it had been about 14 hours and I took the FOB close to the back door and it only honked once and did not start. So anyway, after reading all of the above messages it appears that this is a really random problem. There doesn't seem to be a pattern of any kind. The closest guess that I think may be a possibility is the battery being low. But it is a guess. I will be contact the dealership soon. I will let you all know what they say.|
|04-30-2018 03:13 PM|
Mine always starts when I get in it, no issues like that so far. I am supposed to be able to pick up my Compass later today, they say they replaced on "module" and updated several others so we'll see if it behaves any differently. By the sounds of it the battery voltage issue was probably dismissed by them so I think I am still going to have to keep an eye on that and see if drain-down overnight is an issue, hopefully it won't be.
I've been enjoying the 300S loaner but I'm eager to get my jeep back, its been almost two weeks and the inability to haul large items or pull my trailer has been a significant inconvenience. The 300 horsepower has been nice though!
|04-29-2018 04:28 PM|
Well, I joined the "Remote Start Club" this morning.
Since it snowed a bit overnight (Yes, I'm in Canada!) I decided to "remote start" my 2017 Compass Trailhawk this morning as I was leaving the house. Opening the door to go out I could hear that it was NOT running! I tried again as I approached the car and it would not start!
I used the passive key entry, jumped in, put my foot on the brake and pressed the start, and it fired right up.
Drove to the coffee shop where it sat for about an hour. Leaving the coffee shop I decided to try and "remote start" it again, as I approached the car. It started!
I used the passive entry to get in, put my foot on the brake to start the car, and it DIED. The "Check Engine" light came on and the car WOULD NOT START! The radio was working as was the defroster.
Nothing I could do could make it start! I put my seatbelt on. I opened and closed the driver's door ........ several times. I turned off the radio and the defroster. NOTHING! NO START!
This was a Demo, and I've only had it about 10 days. Only has 5,000kms on it too!
After about 10 minutes it started again!
I'm wondering if it locked up, as a security issue, because I didn't use the key fob to unlock the driver's door?
I figured I was going to have to get it towed! There was nothing I could see in the Owners Manual, while I was impatiently waiting.
Anyone else have this happen?
|04-20-2018 09:07 PM|
Originally Posted by arudlang View Post
We appreciate you sharing your experience with us and are glad to hear that you are already working with your dealer to find a remedy on this. We would like to offer our assistance, if needed. If this is something you are interested in, please send us a PM with your VIN, mileage and servicing dealer.
Jeep Social Care Specialist
|04-18-2018 07:44 PM|
Brought in the Jeep to the service dept. this morning at 8 AM, at 11:45 they gave me the keys to a loaner and said they would need to keep the Compass for potentially a number of days while they trade data with Jeep engineers and hunt for a suspected wiring problem. Sounds like they found a number of codes in the system, mostly about communications issues between the various modules and one for something with the transmission, nothing related specifically to the remote start and they said the batteries seemed to be OK but they pointed out that with all the weird ways things are interconnected and interdependent on these things that its not impossible for other issues to be related to my occasional remote start issues. There are a number of updates they plan to run for several modules as well it sounds like, but there was something odd with the codes and how they were (or weren't) showing up as expected on the tech's computer that seemed to leave them puzzled and thats why they want to keep it and work with an engineer on what they are seeing. They also anticipate it could take some time to hunt down the faulty wire if thats what it turns out to be. They mentioned that depending on how it goes they may even end up with an engineer flying in to check it out in person.
Knowing what I know about computer systems, I see it going either way at this point. It might need an engineer flown in or it just as easily may end up being fixed in the next hour with a "oh, we found a loose wire and that fixed it" type of outcome. Hard to say. Other than the intermittent failure to remote start and the occasional minor gremlin with the locks or Uconnect I really didn't believe it had any issues. It drives just fine, everything pretty much works, nothing seemed amiss to me. Guess I'll let them play with that while I play with this Chrysler 300. Its kinda fun to drive something different, and I really don't feel any anxiety about what will happen to the Jeep because its just a lease, I'm not stuck with it and I'm undecided if I will buy it at the end or try to upgrade to a GC.
I'll let you know how it works out, if its not battery/cold related then I will be able to continue testing the remote start into the warmer months.
|04-13-2018 05:52 PM|
Originally Posted by arudlang View Post
We're glad you've been reaching out with this. We understand your desires to have a reliable vehicle and would like to offer out assistance while you are working with your dealer. If this is something that interests you, please feel free to send us a private message with additional details.
Jeep Social Care Specialist
|04-12-2018 05:29 PM|
Emailed this to my dealership this morning, planning to schedule to go in there soon and my expectation is that they will test and find the battery to be bad and replace it. Has steadily been getting worse over the winter.
|03-26-2018 06:52 PM|
|Topweasel||Just a small update to this. Mostly 30-40 this weekend. I was sick starting on Thursday, so till this morning I hadn't been in the car since Wednesday night accept to open and get something I left inside out (on Saturday). So about 4.5 days at rest with a couple minutes of extra drain on the battery, still remote started fine this morning.|
|03-15-2018 05:13 PM|
So as an update. Friday the 9th at 10PM I parked my car. I did not try to remote start my car till Tuesday 13th at 11AM. So basically 3.5 days. I had no problems remote starting my car. This was not a very cold weekend, it went from 20-40 all weekend.
So two things come to mind. One of the batteries (they have a secondary battery) they are getting supplied are not either A.) a good battery B.) a good cold weather battery. It's entirely possible that it isn't even the battery used for the starting start/stop battery that is dropping down in voltage. Just the system detects the lowest common denominator and decides to not take any chances and refuses to remote start so the car doesn't kill whatever is left trying to start before the driver is ready to leave.
Second is that the cars in question that can't start are having a problem with parasitic draw that is draining the battery while parked and that it's ~ roughly 2-3 days before one of the batteries is drained enough that the voltage drops below the water mark during the sys check before starting.
|03-12-2018 10:24 PM|
Mine refused to remote start on Saturday, it had only been about 36-40 hours since I had last driven it. Fairly cold out (hovering around the single digits), it was the usual dash message about remote start being disabled start to reset.
At my friend's advice after it refused to start I went out there, got into the vehicle and checked the battery voltage.
To do this you get inside, press the start button without touching the brake to start up the electronics without starting the engine and then I used the dash cluster info pages to get to the screen that shows battery voltage. My buddy's hypothesis was that I would find my battery voltage to be under 12 volts, and it turned out he was correct the dash indicated that the battery voltage was only 11.6 volts. It *should* be around 12.6 before the engine is started. Despite the low voltage it cranked over and started up just fine, and never got any message or warning about it.
So the theory put forth by my friend was that the longer we let them sit, especially in cold weather, the standby electronics of the vehicle trickle down the battery until its under 12 volts and at that point it will refuse to remote start until the battery is full again (which happens after we get in and drive a ways).
I think he is probably on to something. It doesn't seem like my battery should drop below 12 volts just because it sits for a day or two. The weather is starting to warm up which may mitigate the issue but regardless I am going to keep a close eye on this and see if I can catch it on camera to show to my dealership.
For the OP or anyone else who is encountering the occasional failure to remote start, it only takes a few seconds to do that voltage check if you get in and don't start the engine right away (if you start the engine then the alternator immediately starts charging the battery and the voltage will be 14+ volts). If we can pool our findings together here we can see if perhaps weak batteries could be the culprit behind our fail to remote start woes.
|03-05-2018 05:33 PM|
We have not noticed any time based remote start failures (BUT it is a daily driver think the longest it has gone sitting has been 2 days)
We have noticed that if any door is partially ajar or the gate that remote start will not work - that seems as intended.
so far so good - knock on wood
grant that ours IS a older body style 2017 Compass - First Gen? still learning...
|03-05-2018 03:39 PM|
Not sure about the 3 days part, I think it might be even shorter than that. Mine failed to remote start today and it was 42 hours since it was last driven. The outlier here is that when I parked it I was in and out of it about 6 times after shutting it off. Each time I re-locked it when I stepped away but that seems to cause the remote start to disable as well. If anyone wants to try that, park the buggy and lock it and walk away, then come back in 5 minutes like you forgot something, open the drivers door, shut it, lock it again. If you repeat that a couple times, it seems the remote start will not work the next time you try to use it. No explanation of why, same message on the dash that remote start was disable start to reset.
It is dumb dumb dumb dumb dumb, really pissed me off because it snowed 6 inches last night and would have REALLY like for remote start to have worked. But I know nothing is wrong with the vehicle. Clearly it is programmed to be this way for some reason.
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