Try PMing JeepCares. They've helped others on this site. At worst they may make a star case out of it and if a remedy is found they should take care of you.Hi folks,
I am new to the forum but would value your wisdom on this issue:
My wife and I leased a 2018 compass in September 2018. This is my fifth Jeep and I've always been happy with them. Since September, it has been at the dealer for 34 days (three visits) for the following problem, which remains unresolved.
At sporadic times, when attempting to start the car, the electrical features will turn on, but the engine will not even attempt to turn over. Then, if we attempt to turn off the car, it will not respond and the electrical items will remain on. When we open the door, the chime will sound and a message appears saying to turn the car off, but of course we can't. In researching this issue, I found the video below which demonstrates the same problem we are having. Unfortunately, no one an seem to figure it out. Any ideas or suggestions would be appreciated.
I see a recall (U87) for the voltage regulator causing no-start conditions, but our VIN isn't listed among the affected vehicles. Maybe an omission and perhaps that's my solution. I opened a case with Jeep but they've been unhelpful. The car has less than 2500 miles.
Or take it to your dealer and ask them to turn it off. If they can't, then they know you've got a problem. Some years ago I took my Oldsmobile to my dealer because my drivers door lock wasn't working right. The service writer locked herself in the car. lol At least then they knew I had a problem. If they can see the problem a competent dealer ought to be able to diagnose and fix it. The hard part for a dealer is being told about a problem but the vehicle is working fine when they see it.