[Chris0812]

I will apologize first for this being information overload but I can't figure out what's going on with my Compass. I have a 2018 Jeep Compass Latitude 4x4 and recently I have been having issues with my infotainment system. My satellite channels change randomly, my heat/ac will reset itself and I'm not able to stop it until I turn the radio off. Two weekends ago, my handsfree phone randomly made 22 phone calls! Again, I have to turn my radio off for this behavior to stop. How the system randomly goes back and forth to AM/FM and satellite! What pushed me over the edge this weekend was when it randomly called 911! I've had both batteries replaced in the past six months, but my start/stop STILL doesn't work. I sent an email to Stellantis and they have told me to take it to a dealer and that they were referring my email to a case specialist. I was to let them know where I was taking it and when I've scheduled the appointment. Not sure what that means, but I need some answers. There is no reason that a car that's not that old has this many problems. Has anyone had the same problems?

 

[georgef]

What size screen do you have? There are issues with the 8.4" screen delaminating causing similar issues

 

[Chris0812]

What size screen do you have? There are issues with the 8.4" screen delaminating causing similar issues

Hi Georgef, it’s the 8.4 with navigation. I’m curious if Jeep is taking care of this issue or are customers having to pay out of pocket?

 

[Koen]

Hello there, sorry to hear about all the issues you've been experiencing with your Jeep Compass. It sounds like a frustrating situation to be in. I'm glad to hear that you reached out to Stellantis and they're looking into the issue for you. As for your question, I personally haven't experienced these specific problems, but I would suggest checking out some Jeep Compass forums online to see if other owners have had similar issues and how they resolved them. Additionally, when you take your car to the dealer, make sure to mention all of the issues you've been having and any steps you've already taken to try to resolve them. Hopefully, they can identify the problem and get everything sorted out for you. Good luck!

 

[JeepCares]

I will apologize first for this being information overload but I can't figure out what's going on with my Compass. I have a 2018 Jeep Compass Latitude 4x4 and recently I have been having issues with my infotainment system. My satellite channels change randomly, my heat/ac will reset itself and I'm not able to stop it until I turn the radio off. Two weekends ago, my handsfree phone randomly made 22 phone calls! Again, I have to turn my radio off for this behavior to stop. How the system randomly goes back and forth to AM/FM and satellite! What pushed me over the edge this weekend was when it randomly called 911! I've had both batteries replaced in the past six months, but my start/stop STILL doesn't work. I sent an email to Stellantis and they have told me to take it to a dealer and that they were referring my email to a case specialist. I was to let them know where I was taking it and when I've scheduled the appointment. Not sure what that means, but I need some answers. There is no reason that a car that's not that old has this many problems. Has anyone had the same problems?

Hi Chris0812,

We'd be happy to help look into this for you. Feel welcome to PM our team your case number, or VIN, and we can check into your vehicle information from there.

Steph
Jeep Cares

 

[Chris0812]

Hello there, sorry to hear about all the issues you've been experiencing with your Jeep Compass. It sounds like a frustrating situation to be in. I'm glad to hear that you reached out to Stellantis and they're looking into the issue for you. As for your question, I personally haven't experienced these specific problems, but I would suggest checking out some Jeep Compass forums online to see if other owners have had similar issues and how they resolved them. Additionally, when you take your car to the dealer, make sure to mention all of the issues you've been having and any steps you've already taken to try to resolve them. Hopefully, they can identify the problem and get everything sorted out for you. Good luck!

Thank Koen for the kind words! I guess it’s true what they say, the more technology that’s in a car, the more issues you tend to have! I’m hoping for some answers and resolution.