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Purchasing my 2018 Compass Trailhawk will go down as the worst consumer decision I have ever made. My new car is falling apart at 22,000miles. Here's what I'm dealing with:

The vehicle will just lose power in the middle of driving. The third time this happened it was in a 45 mph zone and the stall almost caused a collision.

The check 4wd light randomly comes on briefly and disappears. No code is left in the system

Check engine light has come on with P1DD2 which is apparently a drive train issue.

My driver seatbelt is loose. Yes, loose. It clicks and rattles. I've shoved Styrofoam in there so I wouldn't go neurotic.

As of today the Autostart is non functional with a warning light no code detected on the Obd2.

Uconnect 8.4 randomly loses sound and can only be reset with the vehicle off for about half an hour.

Vehicle will not shift into 4wd low, lock or any of the terrain modes. But currently no 4wd warning light.

Engine oil was down 3 quarts, 5000 miles into the oil change interval.

Transmission throws hard between second and third.

Transmission or drive train rattles when you are coasting and reapply the gas.

Electric seat controls broke off in my hand and I can only adjust it with a screwdriver when the vehicle is parked.

Front passenger shock makes a loud clunk going over larger bumps whereas none of the others do this.

My driver door creaks and rattles. Electrical tape as a temporary fix.

The check engine light just came on again as I was trying to drive to the dealer (35 minutes away). I literally pulled over and had a good cry because this vehicle is destroying my life. I'm going thru a very tight time financially after having to close my small business. I have a side hustle driving uber lift and earn about $1000 a month from it. I can't afford to give the vehicle up for one to two weeks for analysis and repair. I literally won't be able to pay my rent. I'm barely into a six year loan on this vehicle and I'm already afraid to drive it more than 30 miles from my house. I can't even focus at work because I'm so stressed about this vehicle.

I don't even know where to begin. I can't use a rental car except through Lyft and there's a substantial deposit to get going.

I bought this vehicle because I was tired of the old ones I drive having issues. This brand new vehicle already has had more issues than any used car I've owned. The jeep dealer close to my home has abysmal service and horrible online reviews so I have to drive it about 40 minutes to the dealership where I bought it.

Im here on the shoulder of I-205 south trying to keep myself together. I'm a working class guy and am barely squeaking by right now.

Should I just go straight to the Oregon Atornwy General's office. Do I have any recourse other than giving them the vehicle for an extended period to replicate and troubleshoot every problem?

As for Fiat Chrysler all I can say is that I feel pretty shafted. To them, this is just another case number. To me it's essentially torpedoed my life.

Sorry for the rant. Think the final straw just happened. I dont tell this to a lot of folks because I am prideful and refuse to be a victim. But I'm an army vet, medically discharged due to a head injury from an incident back in 2000. It's not a huge deal but I grapple with short term memory loss and struggle with executive functioning like organization and sorting out issues like this. I don't even know where to begin and am so overwhelmed. Any advice?

Thanks everyone.
 

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My advice is take into the dealer. Call fist and let them know you need a vehicle. They have to provide one for you under the Jeep warranty.
If the dealer gives you the run around than call the jeep customer service, that number should be in your owners manual or you can find it on line.
And if you feel your still not getting the service/ help/ answers you need.
Get a hold of someone at Veteran services in your state or county and ask if they would have an advocate that can work with you and help you through this.
 

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My advice is take into the dealer. Call fist and let them know you need a vehicle. They have to provide one for you under the Jeep warranty.
If the dealer gives you the run around than call the jeep customer service, that number should be in your owners manual or you can find it on line.
A decent dealer ought to help, but many dealers, especially the big city dealers could care less.
Maybe reach out to JeepCares on this website. I don't know how much the really care, but they might help.

If what Reece says is true, I think its best to bail on that vehicle. The situation is just too far gone. There are lemons out there and he's driving one.

Twice in my life I've had really BAD vehicles:
1) Back in 1978 I had a '74 Cherokee that I really wanted to love, but couldn't afford to keep. I traded it for a slightly used but much more reliable '78 Volare.
2) A brand new '93 Cherokee that had a list almost as long as Reece's. Mostly piddly stuff, however, but I depended on my Jeep for work -- as a sales/service rep on the road it was my rolling warehouse, repair shop and office so I couldn't just hop into a loaner every week. I coped with it for 6 months then I went to the Olds dealer, frankly admitted I hated my Jeep, and got a new Cutlass wagon that extended my almost identical payments a few more months. I used it like a truck and that Olds turned out to be one of the best vehicles I ever owned. If they were still making them, I'd still be driving one.

And if you feel your still not getting the service/ help/ answers you need.
Get a hold of someone at Veteran services in your state or county and ask if they would have an advocate that can work with you and help you through this.
Agreed. The lawyer route is only for people with a lot of time and even more money. VA can be very helpful and as a government agency they do have some clout and good connections. Their shepherding may be all you need to get out of this and into something better. Maybe not new, but better.
 

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Purchasing my 2018 Compass Trailhawk will go down as the worst consumer decision I have ever made. My new car is falling apart at 22,000miles. Here's what I'm dealing with:

The vehicle will just lose power in the middle of driving. The third time this happened it was in a 45 mph zone and the stall almost caused a collision.

The check 4wd light randomly comes on briefly and disappears. No code is left in the system

As of today the Autostart is non functional with a warning light no code detected on the Obd2.

Uconnect 8.4 randomly loses sound and can only be reset with the vehicle off for about half an hour.

Engine oil was down 3 quarts, 5000 miles into the oil change interval.

Transmission throws hard between second and third.

Front passenger shock makes a loud clunk going over larger bumps whereas none of the others do this.

As for Fiat Chrysler all I can say is that I feel pretty shafted. To them, this is just another case number. To me it's essentially torpedoed my life.
I feel ya brother, we had to give up on ours (it was a 2018 Jeep Compass Limited with every option) 3 months ago but I can safely say it was the best decision ever and we bought a truck instead. Fiat Chrysler was un-willing to do anything other than give "free oil changes" and endless excuses for their shortcomings. We had the car for 9 months and 11k miles and ended up with a 30 page service history, sleepless nights and anxiety/stress not knowing if you would be in the obituary the next day due to how un-safe the vehicle is.

They don't care if your family is in the car, they don't care if it's your only means of transportation, they don't care if they can or cannot fix the car (dealer gets paid either way). The warranty was toilet paper.

Our auto start did strange behaviors were it would start and shut off, or not engage at all.

We had our radio replaced twice to no avail it would still do random things like no screen, frozen backup camera, no sound, frozen or super delayed screen inputs.

Our car ate thru all the available oil twice during oil changes (never came close to meeting the mileage or date) but FCA said it's ok, thats by design. I can't make this up, an engineer on an arbitration call told me this with the arbitrator present and they sided with FCA. I looked at that Arbitrator and asked him if he ever had something eat all the available oil in his cars, he said no thats crazy, I said so how is this different? He said "I can't be impartial, if they say that it's by design then it's by design". They will make you go thru these oil consumption tests, they are a waste of time used to ensure your warranty runs out before they address the problem. It's a stall tactic. Don't fall for it.

We did experience the hard shifting, was told over and over again it was by design. A car is suppose to launch you thru your windshield like a bucking bronco and thats by design? okkkkkkk....

That front passenger clunk you hear is your sway bar saying "I died a few hundred miles ago", I had mine replaced twice both sides, did the same thing. They are made of plastic. Poor workmanship and quality. If it cannot handle the stressors of pavement it's not capable of going off road.

You will eventually run into Anti Theft issues where the car thinks your breaking into it while it's running if you are experiencing electrical problems.

If you file for arbitration FCA cuts all warranty work off until the matter is settled so keep that in mind if you go that route.
I pray you leased this so you can just break the lease and get something else. Otherwise if you bought it the car isn't worth anything. They have you by the balls. We leased ours and got out on a clause.

Those who have had "zero issues with your car" don't worry, your day is coming and when you are faced with these problems you will get zero resolution. It's not a matter of what, it's a matter of when. They all have the same problems in the end, how do I know this? Several friends who have had theres for >2 years are now running into the problems everyone else did. Get your warranty ready. There is a reason why it's got only a 2 out of 5 stars for reliability. 3 of those 5 reviewers get saddled with problems from the start and the other 2 haven't faced them yet but they will eventually.
 

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Those who have had "zero issues with your car" don't worry, your day is coming and when you are faced with these problems you will get zero resolution. It's not a matter of what, it's a matter of when. They all have the same problems in the end, how do I know this? Several friends who have had theres for >2 years are now running into the problems everyone else did. Get your warranty ready. There is a reason why it's got only a 2 out of 5 stars for reliability. 3 of those 5 reviewers get saddled with problems from the start and the other 2 haven't faced them yet but they will eventually.
lol yeah thanks... Jeep sold ~250k Compasses and ~475k Renegades globally but we should definitely believe all will fail in 2 years cause of your anecdotal info. If the failure rate was that high, we would have seen it all over the news. You sure hang out here far too much someone who dont even own the car, I dont get why you even visit the forum when all you do is sh*t on the car many people here enjoy.
 

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Our car ate thru all the available oil twice during oil changes (never came close to meeting the mileage or date) but FCA said it's ok, thats by design. I can't make this up, an engineer on an arbitration call told me this with the arbitrator present and they sided with FCA. I looked at that Arbitrator and asked him if he ever had something eat all the available oil in his cars, he said no thats crazy, I said so how is this different? He said "I can't be impartial, if they say that it's by design then it's by design". They will make you go thru these oil consumption tests, they are a waste of time used to ensure your warranty runs out before they address the problem. It's a stall tactic. Don't fall for it.
While I'm not quite as cynical as you, I admit I'm amazed that any new engine would run through oil as fast as these kittenfish, I mean tigershark, engines do. What kind of a knucklehead would intentionally design an engine to consume all its oil before a change is due? That's tough to figure. Its not a design, its a design FLAW. But obviously, it is the way it was designed. It just wasn't designed with enough thought about how consumers would respond. This consumer does not respond favorably. I expect in time they will tighten the tolerances and pronounce our present engines "older design" or "first generation."

I'm adding a quart every 2000 miles, and that seems to be better than most Compasses. While a nuisance, I wish FCA had told us up front. Frankly, there should be a low oil indicator, just like we have a fuel gauge. If something is designed to be consumed, the owner needs to be told. They don't put dipsticks on the gas tank, we have a dashboard gauge. If we're going to use this much oil (I agree 2000/qt is not acceptable for a new engine) then there should be a warning device. AT LEAST PUT SOMETHING IN THE OWNER'S MANUAL!!!

In time I wonder what effect this will have on the catalytic converter? When cars burn oil they're advising us to get it fixed so it doesn't wreck the catcon. Now we're using as much (or more) than a 200,000+ mile engine would. I've taken most of my vehicles over 100,000 and several over 250,000 -- none used this much oil, even at any age.
 

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Guess I have a good engine in my 2017.5 Trailhawk over 40,000 miles now and it has not used a drop of oil between 5000 mile oil changes.
Have been using 0w-20 Pennzoil Platinum since I dumped the factory fill at 1000 miles. Not that I have not had my issues. Transmission was repaired failed and then replaced within the first 5000 miles.
Than front sway-bar links/ front axles and seals at around 30,000.
 

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If the failure rate was that high, we would have seen it all over the news. You sure hang out here far too much someone who dont even own the car, I dont get why you even visit the forum when all you do is sh*t on the car many people here enjoy.
Well I guess several various Dodge/Chrysler/Jeep forums with people complaining of the same countless issues with oil consumption, UConnect Failures, surging transmissions and random idiot lights coming on from electrical issues just must be coincidence right? Forget that all these issues pre-date to the Dodge Dart, Chrysler 200, Jeep Renegade, Jeep Cherokee and the Fiat 500X that share the same FCA/Chrysler Parts bin and engines. It doesn't need to be in the news, the manufacturer does a great job muffling the consumer when these problems come to light and stymieing them when they go thru legal routes which says all that needs to be said when all you want is a good running reliable car.

I think you forgot that I owned one for 9 months and it was a dumpster fire. When you pay top dollar for a product that kicks you in the nuts the 2nd day you own it and does it until the day you get rid of it as well as have customer service whom can't even setup a service appointment correctly or go to multiple dealerships that are incompetent and cannot fix whats wrong half the time is just mind blowing.

I'm glad that everyone is enjoying whats working but when I roll up to the Service Department and most of the cars on the hoist are these new compasses it's disheartening. I really wanted to like the vehicle. I really did..

btw, I can hang on here as much as I want, I learned more about this cars short comings in 9 months and want to spread the word on what else you can expect to break. It's unfortunate more people are sharing there horror stories about the same problems that I had.
 

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While I'm not quite as cynical as you, I admit I'm amazed that any new engine would run through oil as fast as these kittenfish, I mean tigershark, engines do.
If you like cars that consume engine oil, buy a new Mustang GT350. At least they don't hide that the 5.2L VooDoo engine burns oil, they put it in the manual. People are complaining that it eats a quart every 300-500 miles driven. That was on par with what my Tiger Shark consumed during my ownership but FCA said "that's normal". I own a 20 year old 4.6L SOHC Mustang with over 100k miles on it and it's not burned a drop of oil and i beat the ever living snot out of it.
 

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Guess I have a good engine in my 2017.5 Trailhawk over 40,000 miles now and it has not used a drop of oil between 5000 mile oil changes.
Consider yourself lucky, if ours didn't burn thru all the available oil we would have kept it and just took our lumps.
 

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If you like cars that consume engine oil, buy a new Mustang GT350. At least they don't hide that the 5.2L VooDoo engine burns oil, they put it in the manual. People are complaining that it eats a quart every 300-500 miles driven. That was on par with what my Tiger Shark consumed during my ownership but FCA said "that's normal". I own a 20 year old 4.6L SOHC Mustang with over 100k miles on it and it's not burned a drop of oil and i beat the ever living snot out of it.
300-500/qt is NOT acceptable. Frankly its outrageous. At lease FCA should put something in the manual like you say Ford did. I've never had any engine at any age that used as much oil as my new Compass. Maybe my Pontiac 3.8 at 250,000, but I was to the point that the low oil indicator (an idea FCA should implement on our Compasses) came on I was due for my oil change anyway, so I'm guessing I was getting 3-4,000 quart with that. Again, after a quarter million miles. I've taken Fords, GMs, AMCs and other CC products to 100,000+ and some of those over 200,000 without this kind of oil consumption.

All around I like my Compass, and if the loose tolerances were intended to improve fuel economy, I think it worked. Just seems an expensive way to accomplish it. This vehicle seems bigger than my previous Patriot and gets 2-3mpg better -- comparable to my Wife's 2.0 5-spd, and better than our Old Saturn 2.2. Saturn wasn't terribly fast either so I don't know why it didn't get better fuel economy.
 

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low oil indicator (an idea FCA should implement on our Compasses)
It does have it. it's called low oil pressure indicator. when the block isn't full of oil because the pan is empty and the motor shifts during a turn it kicks on and shuts the car off automatically. It did it to me a total of 4 times. (thats the closest you will get to a low oil indicator).

300-500/qt is NOT acceptable. Frankly its outrageous. At lease FCA should put something in the manual like you say Ford did.
I don't know about you but I don't ever look at the owners manual unless I'm diagnosing or looking into how a feature works or looking for the correct fuse to pull for replacement.
 

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Jasmine said:
these kittenfish, I mean tigershark, engines
This is my favorite nickname for this engine, and I am going to refer to it as such forever :rotfl:

I can't say much in defense of the poor old compass today, I went out to the "Start Stop system unavailable" message for about the 4th time in two months this morning. At this point I have started a diary in my digital notebook to keep track of all these tiny, relatively minor incidents so I can keep better track of how they add up over time. In general my Compass still works pretty good but "pretty good" won't be enough for me to keep it at the end of the lease at the rate its going, and odds of us ever purchasing another product by FCA are low.

Look at it this way, guys. We wanted to buy into a "luxury" SUV right? These are like poor-man's Range Rovers or Audis, and they are giving us the full experience (of buggy, problematic, continually needing service) as a discounted price :devil:

I dunno. Its a really comfortable, good handling, good looking vehicle. I might just "deal with it" past the end of the lease. We'll see.

For those with major ongoing issues like the OP, I might suggest getting an inexpensive dash cam and instead of positioning it to view the road, find a way to aim it at the dash and screen and then it will be easier documenting and demonstrating lots of small ongoing issues and it will be safer than trying to pull out your phone and snap a picture or video while driving. It sucks and its crazy to even have to suggest such a thing I know but crazy is the boat you are in I'm afraid :( video of my repeat issues has been the most effective thing for getting the people at my dealership to believe that I am actually having issues and fix them, but remember it is not safe to drive while fiddling with your camera phone and half the time the issue will be over before you could even pull a phone out of your pocket.
 

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T
Look at it this way, guys. We wanted to buy into a "luxury" SUV right? These are like poor-man's Range Rovers or Audis, and they are giving us the full experience (of buggy, problematic, continually needing service) as a discounted price :devil:
I agree, but I must point out that those cars are not pinnacles of reliability as well wink:. Range rover in particular is a very unreliable car. My dad used to own a discovery and the car had to go to the shop every 5-6 months for nearly 10 years. He has 10 year warranty on the car and sold it as soon as it expired. And this is true for almost any luxury car because they have many electronic systems that controls and manages every aspect of the car.One goes out, and you have to take t to service. Range rover is even less reliable than an average luxury car because on top of all that, it has one of the most sophisticated 4wd systems on a consumer vehicle( air suspension, lockable front and rear diffs that can mechanically send 100% of the power to any wheel, a 2 speed transfer, ability to switch to 4wd, fwd or rwd, etc) that is almost 100% controlled electronically. Same is also true for other luxury brands like Mercedes, BMW. etc. Lol some of these cars have redundant design elements so that the car remains operational even if one component fails. Like many V8 Mercs have 16 spark plugs, two for each cylinder, so that there is a back up if a spark plug goes out. The main difference is though, these brands have very good service departments and will take car of everything and will not try to cut corners. For example, if your BMW needs to go to the shop and you need a loaner, they always give you a car better than yours, so that you cant complain much and it still stays as a positive experience. My coworker had is 3 series repaired at the shop for a week and they gave him the choice of picking a 5 series or a z4. I think this is the main issue with FCA. They tried to design a car on par with these brands, but didnt elevated their "after sales crew" to their standards.

IMO if you need a truly reliable car, you should get something like the most basic Toyota corolla. Few systems on that car and being a basic fwd means there arent many things that can malfunction. When you put so many systems and components in a car, something is far far more likely to go out. More so when all this are managed by computers. I mean even a regular computers or smartphones we use at home occasionally crash, freeze, etc. Well when that happens to a car computer you get a dash light :). Imo most of the time that is just the computer giving an error. This is one of the reasons why SUVs/trucks and awd car in general are less reliable than 2wd cars, more systems and components, more likely to fail. Like below is consumerreport's 10 least reliable cars; 5 are SUVs/trucks, 2 are electric or hybrid(one is a electric SUV) and 3 are sedans.

https://www.consumerreports.org/car-reliability-owner-satisfaction/10-least-reliable-cars/
 

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Tripod said:
I agree, but I must point out that those cars are not pinnacles of reliability as well . Range rover in particular is a very unreliable car.
I think maybe you just missed my dry sense of humor there. That was exactly my point, that in these Compasses we are getting all the gremlins and reliability issues of much fancier, more expensive cars (but its not something we actually want! and we are not getting all the fancier, more expensive car benefits!)

Like everyone else here, I was expecting to get a much more solid, polished product than what has actually been provided, and I am annoyed with it because I don't get good service or any clout/mileage out of the brand name or the price tag. Folks who drive Rovers and Audis and BMWs can AFFORD to drive things that are continuously in the shop and have virtually no long-term reliability (they get newer models every other year). We buy the Compass hoping to have something solid for 5-7 years (at least) and instead my current projection is that it will only just barely limp itself to the finish line of the lease and the factory warranty and if its not off my hands immediately after it reaches that point it will become an instant money pit.

I just want someone, anyone, to make a decent car that has both bells&whistles AND reliability. My previous daily driver before this was as simple as you could get. A 2016 Nissan Versa, it had manual locks, manual windows, manual heat/AC controls, no screen, no cruise control, no heated seats, no power seat, no bluetooth, FWD, 5 speed manual. Sure, everything that car DID have worked perfectly and reliably... but who wants to drive something that incredibly spartan? So I get into this Jeep, all kinds of great bells and whistles but nothing works reliably. Makes you long for the simple car you had, and THAT is the disease rotting FCA from the inside out. They aren't the only manufacturer suffering from these problems, competition has driven most of them near this ledge but sheesh, it seems if they would just try a LITTLE bit harder, they could really have some nice products to sell.
 

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It may be that technology has lapped reliability.
I'd rather say these corporations today in the era of hyper-consumption and madness stampede to all remaining planet's resources, do shorten the life cycle of cars deliberetly to promote the sales for the cause of profit.

The same applies for "witch hunt" of diesel engines, which simply lasts longer... Ecological my ass, fake sponsored science behind.
 

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Discussion Starter #18
Lots of updates. Bad experience taking it to the dealer. They didn't even address several issues and all they really did was clear the ECM faults and return the vehicle to me when It didn't flash on the road test. Picked it up yesterday. Just now the check engine light and service engine message. Car lost power again before I could get it pulled over.
Seatbelt and door they claimed they couldn't reproduce. I sent the dealership videos this morning of them knocking away still. No fix for the Uconnect issue. I've been working with jeep calling in and documenting as much as possible. I did temp work for three days. In order to give it up. Now I have it back as broken as before and all jeep can have me do is drop it in Gladstone, an hour south with traffic. Don't even know where to begin. Clearing the ECM of the numerous fault codes is not a fix.
Exploring my Oregon Lemon Law options and have a claim started. Just 1600 miles under the 24,000 limitation on the law. FCA must be given three chances to fix it before exploring replacement options unless it's a safety issue and then they get one chance. I think losing power randomly, usually around 45mph, is a safety issue for sure. Today's malfunction was strange. Instead off losing 95/ power like usual and slowing to 5mph,the vehicle lost like 60% power and could only manage at 29mph....pedal floored, in drive.
The ZF tyranny gives me nightmares at night. Still throwing hard into third and just generally acting up. All I can do is fixate on it failing at 90,000miles and me getting demolished with a $4000+ repair bill. Not sure how replacement works but if I'm awarded a replacement I want to shoot for the manual transmission. Won't be able to get it loaded and tricked like the Trailhawk but the ZF alone is reason to avoid the TH. Sad there's no manual option. If they just take back the vehicle and settle the loan then I guess I will look at Toyota and Subaru. This was the exact vehicle I wanted and my first new car. Running around trying to figure out how to give the car up again for several days. If they are still unable to resolve then I will go broke long before any lemon law claim comes thru. I started filling out temp agency applications and am about to head down to LaborReady to see what I can pick up today. If I spend the day moving bricks or unloading trucks I can assure you I will be cursing FCA the entire time.
I've been calling FCA whenever anything happens and documenting it. Just gotta keep taking the next step. I really struggle to deal with high stress situations like this; it's morphed into a life crisis.
 
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