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You guys with these awful vehicles, just dump them and get something else! I'm not exactly rich, but twice I've decided to walk away from failing machines. I mentioned those above in post #3. Each time I lost some money up front, but in the end I saved more. If you really hate the vehicle, get rid of it. Why throw good money after bad?
 

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"just dump them and get something else!" which is what happens. When a new model comes out and you soon see a lot of low mileage used units on sale (not rentals) there is something going on. Then lots of rental units coming back too. No mystery here - Chrysler + Fiat was just two third rate manufacturers teaming up.
"dumping" a new vehicle costs a lot of money; although you may not realize it if you let the dealer bundle the loss into the financing of another vehicle and you don't look at the numbers. It's a big loss for an average person.
As I've said for a very long time, with a manufacturer like FCA you should avoid any model that has less than five years of production, and even then don't pay anywhere near MSRP. FCA MSRPs are based on the hallucinatory visions their marketing dept receives during spiritual journeys, I suspect. The 'five year' rule doesn't mean it will be fixed, it just means there will be enough info available for you to understand their potential problem areas before buying. You get a cheap vehicle, so pay accordingly.
 

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There's no cure for cynicism. I'm off this thread.
cynicism? I'm a long time Chrysler corp / now FCA supporter, bought my first new one in '87 and the most recent in 2016. That said, I'm not willing to ignore the problems, particularly the stupid ones that never seem to get fixed. Example: The 2016's battery failed last week, at 25,000 miles. They have all done the same thing. You can buy a basic Walmart battery and get better life than that.
 

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Discussion Starter #26
The problem comes and goes. Unless it can be reproduced FCA doesn't give it a glance.
I drive Uber for a living. St least 15 people get in my car daily and at least three ask me how I like the new jeep. That means I probably discuss this jeep with a thousand people per year. FCA, I assure you, will have to spend who knows how much in advertising to offset the thousands of negative reviews I plan to give in person.
I will be telling everyone who gets into that vehicle that it has been a nightmare and they will be able to put a face with a lot Ife turned upside down by a lemon car.
My Jeep past the 24000 mark which means it no longer has lemon law coverage. I'm screwed. My disability covers the vehicle payment and insurance each month. I need this vehicle to make ends meet.

FCA just wants you to get discouraged and give up so they don't have to repair or replace the vehicle. I guess it worked on me. I'm just so beaten down at this point I don't know what to do.

Considering the vet/disability end of things some friends have suggested I go to the Oregonian newspaper and local news.

Probably doesn't matter. My story could cost FCA a fortune in lost sales but that's not on the radar. Neither is the life they have turned upside down because of their faulty product.

I need to work this job so I can stop working when dealing with panic issues. Now the number one source of panic had been this jeep.

I regret buying American. You may be a patriot whoever does their civil duty but the company doesn't care. Yup, I'll say it.
FCA doesn't not care about veterans and purchasing their bad product set off a series of events that have really affected my life. I have to pay my for this vehicle over the next few years even if it is scrap metal. This was supposed to be a happy time. I was so proud to drive that jeep home. Never had a car newer than fifteen years old. I feel so sheisted ....and honestly a bit embarrassed to admit to people my horrible consumer decision.
The vehicle will probably lose power again at some point and kill me. At least my family will have the millions in lawsuit money. If that day comes I bet it would be a big news story.
All I can do is tell every single person I meet how this vehicle has torpedoed my life.
I don't have the emotional or cognitive abilities to fight this any further. It's hard to admit that but there's a reason the government cuts me a check each month. It's hard to admit but I'm too confused and upset to move forward. I've put in my best effort but I'm not a person with the executive functioning skills to address an issue like this. I'll fully admit it,I'm a pretty simple guy and it's all over my head.
 

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I think that new FCA models should have a mandatory warning of some kind on them for the first five years, "warning, test vehicle!" or similar.
But the main reason this pisses me off is the effect on real people, the workers and purchasers. The CEOs and directors will get richer regardless of what happens - but they are the ones who should take the hit.

That said, there is no possibility that I would ever buy a GM vehicle. Their CEOs and board of directors, for decades, can never seem to do anything but shut down plants, ruin thousands of people's lives, and then vote themselves huge bonuses. Over and over. They should be in jail, IMO. At minimum it should be illegal to get millions of dollars for such a decision, call it proceeds of crime.
 

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I own a 2018 Limited with 13k, change the oil every 4 k and it's never been low at 4k. Not all the 2.4's eat oil. Other than the ESS error coming up randomly when remote started we've had no issues with it. We lease mainly because all the new auto's just seem to complicated to hold for the long term anymore.
 

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I am on my second Trailhawk in less than a year. My 4x4 service light also came on after a complete rebuild of the electrical system and replacement of the rear end. Ugh. Instead of service I traded it off for a fully loaded new Trailhawk - I really like the size (compared to my extra large Cherokee Laredo).
When I got home and turned off the car - the radio stayed on. The dealership asked us to bring it in. The backup camera did not turn on and the console was locked up.
*I noted a lot of feedback in your post about reboot of Uconnect - disconnecting battery which I was unaware would work. I will let you know what the servicemen say about these issues. Thanks for letting me know I am not alone - PNW Jeep Owner.
 

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Transmission throws hard between second and third.

Transmission or drive train rattles when you are coasting and reapply the gas.

Electric seat controls broke off in my hand and I can only adjust it with a screwdriver when the vehicle is parked.
I had sent an email to the dealership from where I bought my car detailing my issues and the response was a couple of software updates done despite not being able to recreate the issues I had detailed in my email.

Following the updates I am still experiencing a rattle from under the car when reapplying the gas after coasting. This is then followed by a grumble/vibration then a surge in acceleration. When stuck in stop and go traffic this grumble/vibration then a surge in acceleration is constantly present.

I was also going up to a friends cottage and was having acceleration issues where I had to merge into an open lane of traffic. Accelerating up to speed from around 25km/h did not happen at any reasonable pace and were there a car or truck behind me its hard to imagine coming out of a highway crash like that. This lead me to pull over to a dealership on my way up after the issue had reoccured several times in the same trip. The dealership cleared some error codes that I was told were not related to the transmission but was not told to not drive the vehicle.

While I don't seem to have the oil consumption issue, something is wrong with my vehicle and I am surprised that I have not ever been told to not drive the vehicle given my complaint because the issue you have detailed as well as the issues I have experienced (which don't seem to be uncommon) are a massive safety risk. Unless we can reproduce the issue with a Tech in the car and have them acknowledge the issue we will never have our vehicles fixed and even then I don't think we have much hope.

I am getting my scheduled oil change complete this week and have told the dealership where my appointment is made of my issue and I look forward to seeing if they address this issue at all.
 

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SJH, if your dealer can't get it corrected, try reaching out to Jeep Cars on this website. They may intercede for you.

Also, if you can't duplicate the problem for a mechanic, try taking a video of your dashboard when it happens and show it to them.
 

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My 2018 trailhawk began now at 20,000 miles with the P2DD1 code and Limp mode, car is at the dealer since yesterday and today they already called to pick it up because "nothing is wrong with it". On sunday on my way home, i had to pull over and reset the CEL like 20 times for me to be able to drive home. Obviously there is something wrong and its a safety issue.
 

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My 2018 trailhawk began now at 20,000 miles with the P2DD1 code and Limp mode, car is at the dealer since yesterday and today they already called to pick it up because "nothing is wrong with it". On sunday on my way home, i had to pull over and reset the CEL like 20 times for me to be able to drive home. Obviously there is something wrong and its a safety issue.
Hi PR325xi,
We certainly understand your frustration. Has a case been opened on the Customer Care side to add additional assistance while working with your dealer? If not, please send our team a private message and we would be happy to get this process started for you!
Alex
Jeep Social Care Specialist
 

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1 week later, no news about my jeep, not even from FCA or the dealer. Great customer service!


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1 week later, no news about my jeep, not even from FCA or the dealer. Great customer service!


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Hi PR325xi,
If you would like to send us a private message with your VIN or case number, we would be happy to look into this further for you!
Alex
Jeep Social Care Specialist
 

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Hi PR325xi,

If you would like to send us a private message with your VIN or case number, we would be happy to look into this further for you!

Alex

Jeep Social Care Specialist


I don’t know what else to do, I’m in messenger with fca but no one can help it seems, I just called the dealer, the service advisor did not want to speak with me and told the receptionist to tell me that they already had told me on Tuesday that the car has nothing wrong, to pick it up. In the same sentence she said “the car had stored codes but that may be because you have aftermarket parts” and I asked her if aftermarket lights causes limp mode. They basically denied me the warranty. I called fca North America, they can’t help either because I’m in Puerto Rico and they can’t even contact them, they just can put notes in the system they told me.

“Thank you for providing your VIN. I was able to locate case# 59432024 being open through your message on the Jeep website. At this time, I see that the internal team has your case and is looking further into this matter for you. You should receive a response within 1-2 business days from them so they can speak with you.

Steph
FCA North America Social Care Specialist”

Note: more than a week, no one has contacted me over the phone, only sometimes they answer me through fb messenger.


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I don’t know what else to do, I’m in messenger with fca but no one can help it seems, I just called the dealer, the service advisor did not want to speak with me and told the receptionist to tell me that they already had told me on Tuesday that the car has nothing wrong, to pick it up. In the same sentence she said “the car had stored codes but that may be because you have aftermarket parts” and I asked her if aftermarket lights causes limp mode. They basically denied me the warranty. I called fca North America, they can’t help either because I’m in Puerto Rico and they can’t even contact them, they just can put notes in the system they told me.

“Thank you for providing your VIN. I was able to locate case# 59432024 being open through your message on the Jeep website. At this time, I see that the internal team has your case and is looking further into this matter for you. You should receive a response within 1-2 business days from them so they can speak with you.

Steph
FCA North America Social Care Specialist”

Note: more than a week, no one has contacted me over the phone, only sometimes they answer me through fb messenger.


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see my thread here: https://www.myjeepcompass.com/forums/2nd-gen-jeep-compass-forum-general-discussion/42851-horrible-2017-compass-2nd-gen-story-help-needed-please-beware.html

maybe you have already seen it, but finally, everything came together. Sure it was a band-aid more than a full fix but they will get you right eventually. going through jeep and FCA and having that case number is the best way to keep track of things and it also is a good way for them to tell how long the problem has been going on. When it is all said and done FCA made it right with me and there was monetary value given back to me for my troubles and time.

keep at it! I felt lost and hopeless as well. I know our problems are different, but it seems like our run-in with WTF they are doing are the same.

hand in there!

K
 

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see my thread here: https://www.myjeepcompass.com/forums/2nd-gen-jeep-compass-forum-general-discussion/42851-horrible-2017-compass-2nd-gen-story-help-needed-please-beware.html



maybe you have already seen it, but finally, everything came together. Sure it was a band-aid more than a full fix but they will get you right eventually. going through jeep and FCA and having that case number is the best way to keep track of things and it also is a good way for them to tell how long the problem has been going on. When it is all said and done FCA made it right with me and there was monetary value given back to me for my troubles and time.



keep at it! I felt lost and hopeless as well. I know our problems are different, but it seems like our run-in with WTF they are doing are the same.



hand in there!



K


Thank you for the support, Chrysler Puerto Rico just called me, I explained and he asked me about the code and description, I also told them that the dealer receptionist told me that the TCM trouble code was because some led lights I installed. He asked me about the service advisor but since he did not want to talk to me I don’t remember his name, but he (Chrysler PR) told me he has an idea on who he (the service advisor) is. I also told him that I gave the full week with the compass for them to diagnose but after this morning call, we are sure they didn’t even try. The dealer don’t realize (or dont care) how serious a TCM trouble code is and the accidents it may cause if it comes up while driving at highway speeds.

I’m now waiting, I know FCA is trying, but I don’t trust this dealer anymore, and I’ve purchased 2 cars from them in the last 3 years. You would think they’ll at least treat you right.

Also, I’ll follow up here to document everything.

Thanks


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I don’t know what else to do, I’m in messenger with fca but no one can help it seems, I just called the dealer, the service advisor did not want to speak with me and told the receptionist to tell me that they already had told me on Tuesday that the car has nothing wrong, to pick it up. In the same sentence she said “the car had stored codes but that may be because you have aftermarket parts” and I asked her if aftermarket lights causes limp mode. They basically denied me the warranty. I called fca North America, they can’t help either because I’m in Puerto Rico and they can’t even contact them, they just can put notes in the system they told me.

“Thank you for providing your VIN. I was able to locate case# 59432024 being open through your message on the Jeep website. At this time, I see that the internal team has your case and is looking further into this matter for you. You should receive a response within 1-2 business days from them so they can speak with you.

Steph
FCA North America Social Care Specialist”

Note: more than a week, no one has contacted me over the phone, only sometimes they answer me through fb messenger.


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Hi PR325xi,
I am happy to read your following message that your case manager was able to get in touch with you! Please continue working with your case manager as they have access to the best resources to assist you!
Alex
Jeep Social Care Specialist
 
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