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Hello everyone! I am in much need of assistance. So I have a 2019 Jeep Compass Altitude. I got my Jeep last year in April. Just around November I was having problems with my starting the car with the key fob. It would start but when you would get in it would say something like “Stop/Start unavailable service system.” But if I would just turn off the car and turn it on it would be gone. So I got this issue fixed about a little over 4 weeks ago they told me there was a part that needed replaced in all 2019 models that should fix the issue. Well it didn’t. It happened 3 more times after that so I was going to call the dealership. So today I was driving my vehicle and was at a stop sign and all the sudden the entire car just completely shut off and it displayed the Stop/Start message and a red symbol with like a lighting bolt in between it, the engine symbol, and my e-brake came on. It also said after that a system restart was required. I couldn’t move the steering wheel or anything so I coasted out of the way and restarted my car. Now the car is saying that I need to service the engine. I’m kinda freaking out here because I’ve only had the car since April and there is only 8,000 miles on the vehicle. Here’s some images of the messages on the dash currently.

Any help here ?
 

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First off, Welcome to our site. Sorry it was a problem that brought you to us.

Honestly I'm no help when it comes to electronics but I'm sure someone else on here can help.

Frankly the autostart/stop is a nuisance and IMO a marginal safety hazard when its working normally. When its not working normally its more than a nuisance, its a problem.

The only other problem I've had (besides its normal operation) is when its severely cold, say below zero F, the autostart/stop function does not work and I get a message saying that the outside temperature is too cold. So if this happened when ti was cold, that might be the root of the problem.

Other times I get a message that says "Autostart/stop not available" or something to that effect and sometimes a directive to seek service on it. Usually it will go away by itself the next time I actually shut it off and restart.

Most CELs (Check Engine Lights) will go away after three full run cycles, meaning after the engine has reached operating temperature and cooled to the ambient air temperature three times -- so it might take a couple days.

At worst your Compass seems new enough that you're still under warranty. If you've got a light on the dashboard so its a demonstrable problem the dealer can't say they couldn't find. Make them do their job. They shouldn't complain since FCA is paying them to do whatever the fix might be. Also the more problems are reported then the more likely FCA is to properly address the problem. That benefits us all, so you're doing all Compass owners a favor by taking it to your dealer.

Isn't technology wonderful? Eh, not so much . . .
 

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Its well under warranty, its the dealership's problem. If they balk, get yourself a cheap dash cam and put it in the car somewhere that it can see the dash and the controls and a bit of the road and all that. Basically set it up to catch issues like that in the act. I have found when you start posting video to youtube about your car going haywire and you mention the brand and your dealership's name who is not helping you with it, and show it to them, they find some extra motivation to try to help.

They are not always able to help. When you have a true lemon its like trying to ask a contractor to "fix" a house that burned down. The middle-man can't really "fix" it when its that far gone, know what I mean?
 

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Hello everyone! I am in much need of assistance. So I have a 2019 Jeep Compass Altitude. I got my Jeep last year in April. Just around November I was having problems with my starting the car with the key fob. It would start but when you would get in it would say something like “Stop/Start unavailable service system.” But if I would just turn off the car and turn it on it would be gone. So I got this issue fixed about a little over 4 weeks ago they told me there was a part that needed replaced in all 2019 models that should fix the issue. Well it didn’t. It happened 3 more times after that so I was going to call the dealership. So today I was driving my vehicle and was at a stop sign and all the sudden the entire car just completely shut off and it displayed the Stop/Start message and a red symbol with like a lighting bolt in between it, the engine symbol, and my e-brake came on. It also said after that a system restart was required. I couldn’t move the steering wheel or anything so I coasted out of the way and restarted my car. Now the car is saying that I need to service the engine. I’m kinda freaking out here because I’ve only had the car since April and there is only 8,000 miles on the vehicle. Here’s some images of the messages on the dash currently.

Any help here ?
Hello alyssam16,
Sorry to hear of the trouble you are experiencing with start/stop. Once you find a dealer you’d like to move forward with, we would be happy to escalate a case on your behalf so that a Case Specialist can work with your dealer to find a potential solution. We’re just a private message away if this would be of interest.
Laura
JeepCares
 
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