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I'm gonna update again. After following up with my Dealer, they told me the problem is some update and they have put a request for my device to be updated or by air dropping or by sending update file for dealers. in the past 3 days, my problem has been solved! now I'm not sure if this is a permanent state or maybe i just have been lucky in past three days. so I will update again if it was the case. If this is last solution i encourage everyone to pressure their dealers for the update to be done manually or by air drop.
So what did they do.
 

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Had the same issue. The dealer replaced the radio and that did not fix the problem.
My dealership advised that replacing the radio would not fix the issue. Uconnect US Customer Care has advised that they are working on a solution, and plan to send out a software fix no later than the end of Quarter 4 (so December 31st, 2022). They have advised that we should follow-up in January to see if the issues have been resolved after the software update.
 

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I picked up my new '22 Trailhawk last Tuesday and drove it from the dealer to work. About 40 minutes into the drive the 10.1 radio volume started fading to where eventually it was almost nonexistent. It was OK later when when starting the drive home but faded again after about the same amount of driving time. The identical situation the following day so I dropped it off at the dealer but they couldn't find anything, only did a factory reset. The problem seemed to go away until returning yesterday. I hope it goes out again on the way home so I can stop at the dealer to show them the problem. Anyone else having similar problems?
Same issue. Brought to the dealership. I demo'd the issue. It's a known issue. Supposedly a fix coming before end of year. It's useless. Factory reset, hard reset daily. Garbage.
 

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Same issue with my two weeks old compass trail hawk, volumes fades after 30-40 mins took to the dealership today and after waited for 3 hours they asked me to wait for a software update by January or February 2023. This is very frustrating happening on a new vehicle for which they don’t have a guaranteed solution. After seeing these many comments, feels like they are selling the vehicle knowingly with a sound system failure and they have no value for customers time and money. They should pull the vehicle out from market until the problem is fixed than making the people go behind to fix it after buying.
Another issue is while on call over Bluetooth if you switch off lock your car and leave, your phone will be still connected to your car Bluetooth unless forcily change it to on your phone. This happens only when on calls even after In the audio settings, it is selected to Radio shuts off when engine is off.
 

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Hello Everyone,

We're happy to assist with getting a case started for you with the Uconnect specialist team if this happening with your Compass. Feel welcome to PM us your VIN, current mileage, phone number and email to get started.

Steph
Jeep Cares
I can’t PM you b/c I’m too new to this website? Pls advise how I can report that I also have this issue. Thank you!
 

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I’m having the same problem with my 2022 jeep compass, I had to do a 12 hour drive listening to my music on my phone speaker. I went to the dealership and they did a reset but that didn’t work. I’m ready to bring it into a dealership and take anything else. Sad because this is my 5 th jeep but maybe a change is what’s needed
 

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Same issue. Brought to the dealership. I demo'd the issue. It's a known issue. Supposedly a fix coming before end of year. It's useless. Factory reset, hard reset daily. Garbage.
I spoke with Uconnect US Customer Care and they do not have an ETA regarding a software fix, only to say that they hope to have a fix sent out prior to the end of Q4 (Dec 31, 2022). Now they are telling me to reach out in January of 2023 if my case is not resolved, and regarding compensation for this issue. I believe that Jeep is aware that this will soon turn into a class action law suit. I also agree that they should not be selling this vehicle, as this is now a well known issue. They are certainly opening themselves up to major liability.
 

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So wouldn’t this be covered under the “ Lemon “ law where things can be returned?I loved my car to start but not going to lie , I’m not liking driving it these days
First, I am not an attorney, but Lemon Laws vary by State, Federal and Canada. I would recommend looking up your Lemon Law, as there is likely language regarding attempts to repair the same problem 4 times, or 30 business days where the vehicle is out of service during the warranty term or during the one year period following the date of original delivery of the motor vehicle to a consumer. It is the Manufacturer that would buy back the vehicle, and not the dealership.
 

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I am having the same issue with a 22 jeep compass trailhawk. I'm also having an issue with the front collision detection just randomly shutting off. Anyone have that as well?

I am having the same issue with a 22 jeep compass trailhawk. I'm also having an issue with the front collision detection just randomly shutting off. Anyone have that as well?
I’m having that’s same problem
 

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Hello Everyone,

We're happy to assist with getting a case started for you with the Uconnect specialist team if this happening with your Compass. Feel welcome to PM us your VIN, current mileage, phone number and email to get started.

Steph
Jeep Cares
Hello Jeep Cares…
I would be interested in escalating my issue if only to keep a paperwork trail since they are replacing my computer/radio for the second time (which I would recommend everyone else on this forum also do). I, however, would like an email address or website to provide the information as I can not verify your identity in an online forum. Also…what is the difference between Jeep Cares and Jeep Wave (where I had a previous case open)?
 

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My dealership advised that replacing the radio would not fix the issue. Uconnect US Customer Care has advised that they are working on a solution, and plan to send out a software fix no later than the end of Quarter 4 (so December 31st, 2022). They have advised that we should follow-up in January to see if the issues have been resolved after the software update.
Having to wait so long for an issue related to a VERY expensive feature in your brand new vehicle it utterly unacceptable! Seriously! The computer/radio/UConnect is a significant cost in a new vehicle!
 

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Having to wait so long for an issue related to a VERY expensive feature in your brand new vehicle it utterly unacceptable! Seriously! The computer/radio/UConnect is a significant cost in a new vehicle!
Agree, Uconnect also noted that compensation will be discussed once the problem is solved, and to follow-up in January if not resolved. The clock is ticking. According to the Utah Lemon Law they have 30 business days to resolve, and compensation can be made for our inconvenience. I highly recommend getting a case number in writing from Uconnect, that way if this issue is not resolved, they can track back to the date the issue was reported. This appears to be an issue on every vehicle. I do find it coincidental that the issues started just as everyone was switching over from AC to Heat. It may be an issue with the electronics being overloaded when running the seat heaters, heated steering wheel and heat. I have attempted running the AC, but the same problem occurs. Hoping for the best with their software fix.
 
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