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Hello to our Jeep Brand enthusiasts,

We've been monitoring your conversations and hear your concerns surrounding your Uconnect 5 systems, and a "Uconnect Box Requires Service" error message that you may be receiving. We wanted to provide some clarification, to put your minds at ease. We can confirm that the pop up does not reflect an internal radio error that requires a dealership visit. We apologize for the concern and confusion that this may cause you, but please know that our teams are actively working on a resolution. At this time, we are able to confirm the fix will be delivered via an over-the-air update to the telematics box module (TBM). While our teams are hoping to release this software fix by the end of Q1 2022, this timing is subject to change at any time and we appreciate your patience throughout the process.

Please feel free to send us a private message or reach out to our friends at @UconnectCares on Twitter, if you have any questions or concerns.

Thanks,

Courtney
Jeep Cares
Any updates on this? I just purchased a Latitude 2022, a few weeks ago. Is there any hope this issue will be resolved?
 

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Discussion Starter · #23 ·
Any updates on this? I just purchased a Latitude 2022, a few weeks ago. Is there any hope this issue will be resolved?
Hi omnialf,
The over-the-air update for the telematics box module was released 3/25/22. You should have received a prompt on your radio screen walking you through an update. If you did not receive the update or are still experiencing this concern, feel free to send us a PM with your VIN for further investigation of the concern.

Sarah
Jeep Cares
 

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Hi omnialf,
The over-the-air update for the telematics box module was released 3/25/22. You should have received a prompt on your radio screen walking you through an update. If you did not receive the update or are still experiencing this concern, feel free to send us a PM with your VIN for further investigation of the concern.

Sarah
Jeep Cares
i am experiencing the same issue , does anyone know a way to update this?
 

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Discussion Starter · #26 ·
if we didn’t receive the prompt, how can we update it. Please provide directions. The dealership is useless and i am unable to pm you because i just joined.



View attachment 16423
Hi 22jeepcompass,
Now that you've made a post you should be able to send us a message. To do so, visit our profile and select "Start Conversation." Please include your VIN-- we'd be happy to look into this for you.

Sarah
Jeep Cares
 

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2021 (2022 for USA) Compass 4xE 240hp version S full equip
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Hi 22jeepcompass,
Now that you've made a post you should be able to send us a message. To do so, visit our profile and select "Start Conversation." Please include your VIN-- we'd be happy to look into this for you.

Sarah
Jeep Cares
Only if you are from USA though. If not you will be turned away 🥲


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I am still receiving the message "Uconnect Box requires service". I have not received any OTA updates since Fall 2021 that I am aware of. Can you please investigate? I am posting a reply so that I can send you a PM.
 

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Discussion Starter · #30 ·
I am still receiving the message "Uconnect Box requires service". I have not received any OTA updates since Fall 2021 that I am aware of. Can you please investigate? I am posting a reply so that I can send you a PM.
Hi jrseidel,
We just followed up on your PM!

Sarah
Jeep Cares
 

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2022 Jeep Compass Limited 4X4
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Hello to our Jeep Brand enthusiasts,

We've been monitoring your conversations and hear your concerns surrounding your Uconnect 5 systems, and a "Uconnect Box Requires Service" error message that you may be receiving. We wanted to provide some clarification, to put your minds at ease. We can confirm that the pop up does not reflect an internal radio error that requires a dealership visit. We apologize for the concern and confusion that this may cause you, but please know that our teams are actively working on a resolution. At this time, we are able to confirm the fix will be delivered via an over-the-air update to the telematics box module (TBM). While our teams are hoping to release this software fix by the end of Q1 2022, this timing is subject to change at any time and we appreciate your patience throughout the process.

Please feel free to send us a private message or reach out to our friends at @UconnectCares on Twitter, if you have any questions or concerns.

Thanks,

Courtney
Jeep Cares
 

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2022 Jeep Compass Limited 4X4
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2 Posts
Any updates on this? I just purchased a Latitude 2022, a few weeks ago. Is there any hope this issue will be resolved?
I purchased a Jeep Compass one month ago....have not yet set up Uconnect but I am receiving an error message: "Uconnect box requires service. Please visit an authorized dealer." Has this issue been resolved and is there any concern about driving my vehicle with this error message.
 

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2021 (2022 for USA) Compass 4xE 240hp version S full equip
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Total silence from @JeepCares at the end of Q2!
Even if your engineers still haven’t found the causes/solution; at least communicate with your customers!!


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Hello to our Jeep Brand enthusiasts,

We've been monitoring your conversations and hear your concerns surrounding your Uconnect 5 systems, and a "Uconnect Box Requires Service" error message that you may be receiving. We wanted to provide some clarification, to put your minds at ease. We can confirm that the pop up does not reflect an internal radio error that requires a dealership visit. We apologize for the concern and confusion that this may cause you, but please know that our teams are actively working on a resolution. At this time, we are able to confirm the fix will be delivered via an over-the-air update to the telematics box module (TBM). While our teams are hoping to release this software fix by the end of Q1 2022, this timing is subject to change at any time and we appreciate your patience throughout the process.

Please feel free to send us a private message or reach out to our friends at @UconnectCares on Twitter, if you have any questions or concerns.

Thanks,

Courtney
Jeep Cares
This was posted in Feb. It is now July. What is the status to the error message fix? Thank you
 

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Discussion Starter · #38 ·
This was posted in Feb. It is now July. What is the status to the error message fix? Thank you
If you're still receiving the pop-up message, feel welcome to shoot us a PM and we can look further into this for you.

Steph
Jeep Cares
 
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2022 Jeep Compass Limited
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Hello Jeep Cares, I just registered on this forum tonight so I can't PM you yet, so I'm posting this to hopefully meet the requirement.
I just saw the Unconnect box error message this evening for the first time, on 8/15/22. I purchased my 22 Compass at the end of May 2022. How can I receive the update to fix this issue?
Thank you in advance for your assistance.
 

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Discussion Starter · #40 ·
Hello Jeep Cares, I just registered on this forum tonight so I can't PM you yet, so I'm posting this to hopefully meet the requirement.
I just saw the Unconnect box error message this evening for the first time, on 8/15/22. I purchased my 22 Compass at the end of May 2022. How can I receive the update to fix this issue?
Thank you in advance for your assistance.
Hi @22CompassDogTaxiDriver

I received your PM and will be in touch with you soon to discuss further.

Steph
Jeep Cares
 
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