My Jeep Compass Forum banner
21 - 28 of 28 Posts

·
Registered
22 compass trailhawk
Joined
·
35 Posts
I wish we can see the updates and release dates and also push the system to manually check. I have not seen the error after the last update around a month ago
 

·
Registered
Joined
·
1 Posts
Hello to our Jeep Brand enthusiasts,

We've been monitoring your conversations and hear your concerns surrounding your Uconnect 5 systems, and a "Uconnect Box Requires Service" error message that you may be receiving. We wanted to provide some clarification, to put your minds at ease. We can confirm that the pop up does not reflect an internal radio error that requires a dealership visit. We apologize for the concern and confusion that this may cause you, but please know that our teams are actively working on a resolution. At this time, we are able to confirm the fix will be delivered via an over-the-air update to the telematics box module (TBM). While our teams are hoping to release this software fix by the end of Q1 2022, this timing is subject to change at any time and we appreciate your patience throughout the process.

Please feel free to send us a private message or reach out to our friends at @UconnectCares on Twitter, if you have any questions or concerns.

Thanks,

Courtney
Jeep Cares
Any updates on this? I just purchased a Latitude 2022, a few weeks ago. Is there any hope this issue will be resolved?
 

·
Registered
Joined
·
498 Posts
Discussion Starter · #23 ·
Any updates on this? I just purchased a Latitude 2022, a few weeks ago. Is there any hope this issue will be resolved?
Hi omnialf,
The over-the-air update for the telematics box module was released 3/25/22. You should have received a prompt on your radio screen walking you through an update. If you did not receive the update or are still experiencing this concern, feel free to send us a PM with your VIN for further investigation of the concern.

Sarah
Jeep Cares
 

·
Registered
Joined
·
2 Posts
Hi omnialf,
The over-the-air update for the telematics box module was released 3/25/22. You should have received a prompt on your radio screen walking you through an update. If you did not receive the update or are still experiencing this concern, feel free to send us a PM with your VIN for further investigation of the concern.

Sarah
Jeep Cares
i am experiencing the same issue , does anyone know a way to update this?
 

·
Registered
Joined
·
498 Posts
Discussion Starter · #26 ·
if we didn’t receive the prompt, how can we update it. Please provide directions. The dealership is useless and i am unable to pm you because i just joined.



View attachment 16423
Hi 22jeepcompass,
Now that you've made a post you should be able to send us a message. To do so, visit our profile and select "Start Conversation." Please include your VIN-- we'd be happy to look into this for you.

Sarah
Jeep Cares
 

·
Registered
2021 (2022 for USA) Compass 4xE 240hp version S full equip
Joined
·
33 Posts
Hi 22jeepcompass,
Now that you've made a post you should be able to send us a message. To do so, visit our profile and select "Start Conversation." Please include your VIN-- we'd be happy to look into this for you.

Sarah
Jeep Cares
Only if you are from USA though. If not you will be turned away 🥲


Enviado desde mi iPad utilizando Tapatalk Pro
 

·
Registered
Joined
·
1 Posts
I am still receiving the message "Uconnect Box requires service". I have not received any OTA updates since Fall 2021 that I am aware of. Can you please investigate? I am posting a reply so that I can send you a PM.
 
21 - 28 of 28 Posts
Top