[KCM]

@KCM Thanks for your contributions to this site over the [checks notes] 14 days you've been here.
Your input on each and every single topic have been really useful & insightful.

Hey, thanks bud, That's a nice compliment !

 

[AVigil]

We just made a decision to fix it ourselves as jeep and no one else has found a solution. We went to an audio specialist because we believe it's the amplifier that overheats and has a safety on it that lowers the sound when it gets too hot and the specialist agreed. We will be getting a second opinion from another audio specialist just to confirm before we proceed.

 

[Jasmine]

We just made a decision to fix it ourselves as jeep and no one else has found a solution. We went to an audio specialist because we believe it's the amplifier that overheats and has a safety on it that lowers the sound when it gets too hot and the specialist agreed. We will be getting a second opinion from another audio specialist just to confirm before we proceed.

Makes a lot of sense that overheating or some other part fatigue could be the root of the problem. Your approach would be great it it works! Please keep us informed. Might be worth the few dollars to have the problem over and done with.

 

[AVigil]

Makes a lot of sense that overheating or some other part fatigue could be the root of the problem. Your approach would be great it it works! Please keep us informed. Might be worth the few dollars to have the problem over and done with.

Yeah we got a quote for $1900! But I will definitely let everyone know!

 

[KCM]

Jeep ha

We just made a decision to fix it ourselves as jeep and no one else has found a solution. We went to an audio specialist because we believe it's the amplifier that overheats and has a safety on it that lowers the sound when it gets too hot and the specialist agreed. We will be getting a second opinion from another audio specialist just to confirm before we proceed.

My amp was replaced by Jeep and it did not fix the problem. Several other people on the original forum had it replaced also and had no luck. Also you will be voiding your factory warranty. Be careful, you may be opening an even bigger can of worms.

 

[Nev]

Yeah we got a quote for $1900! But I will definitely let everyone know!

Might even be able to just relocate the existing amp away from the heat source. If it's triggered by external temperature.
(Depending on location, wiring hookup etc.)

 

[AVigil]

Jeep ha

My amp was replaced by Jeep and it did not fix the problem. Several other people on the original forum had it replaced also and had no luck. Also you will be voiding your factory warranty. Be careful, you may be opening an even bigger can of worms.

Did they put the same amplifier with the same amount of channels and voltage? I don't care about my warranty. If I'm willing to pay so much to get it fixed, I can pay for whatever else. They are jo hepl any.

 

[AVigil]

Might even be able to just relocate the existing amp away from the heat source. If it's triggered by external temperature.
(Depending on location, wiring hookup etc.)

Maybe but I believe they used the same wiring and amplifier and upgraded the speakers to Alpine premium speakers and upgraded head unit. And with those 2 the power is too much for the amplifier

 

[KCM]

Did they put the same amplifier with the same amount of channels and voltage? I don't care about my warranty. If I'm willing to pay so much to get it fixed, I can pay for whatever else. They are jo hepl any.

Yes, the same Alpine unit as original.

 

[AVigil]

Yes, the same Alpine unit as original.

Yeah that definitely won't fix the problem. The amplier needs to be able to handle more wattage. This is soooo frustrating with a new car! I have had new cars before and NEVER had this problem. But of course if I trade it in, I will be upside down $43,000.

 

[KCM]

Yeah that definitely won't fix the problem. The amplier needs to be able to handle more wattage. This is soooo frustrating with a new car! I have had new cars before and NEVER had this problem. But of course if I trade it in, I will be upside down $43,000.

I understand if you want to fix it yourself, that is your choice. But You shouldn't have to pay for the fix. You have the right to file for arbitration. What ever you choose I hope you get a satisfactory outcome in the end.

 

[Super Sooner 1974]

I understand if you want to fix it yourself, that is your choice. But You shouldn't have to pay for the fix. You have the right to file for arbitration. What ever you choose I hope you get a satisfactory outcome in the end.

But if you try to get a dealer to order a new Radio and Amplifier, Jeep will cancel the order because they already know it is a waste of time and money because nothing has worked! Everyone should file arbitration. Either directly with Jeep or attorneys that know your states lemon laws!

 

[AVigil]

I understand if you want to fix it yourself, that is your choice. But You shouldn't have to pay for the fix. You have the right to file for arbitration. What ever you choose I hope you get a satisfactory outcome in the end.

I get what you're saying but a big company like Jeep shouldn't even have let this go on for this long. They make tons of profit and they can't even help the people who have given them that profit.. US!

 

[Jasmine]

I know I have to moderate the site, but I'm cheering for you people with the radio problem. An update should have happened much sooner than it did. Just curious, when did all this start? Only '22s? All '22s or just some?

 

[KCM]

I know I have to moderate the site, but I'm cheering for you people with the radio problem. An update should have happened much sooner than it did. Just curious, when did all this start? Only '22s? All '22s or just some?

Mine started March 23rd the day I picked up my 2022 from the dealer. I think there are others who took posesion before that and had the problem. I am not sure if it is all 2022 Compass or just the ones with the Alpine system. I have always suspected it was all 2022 Compass with the Alpine, but cant verify that.

 

[Super Sooner 1974]

I know I have to moderate the site, but I'm cheering for you people with the radio problem. An update should have happened much sooner than it did. Just curious, when did all this start? Only '22s? All '22s or just some?

Jasmine, just like KCM mine also has the Alpine Upgrade and started the day after I took delivery! With him taking delivery in March of 2022, I bet the issue went away when using the AC, so the issues subside in the summer months and come back in the winter! I still don't believe that a software update will fix all these issues, I believe Jeep knows this and that why their waiting until spring.to give us an update that won't work!

 

[KCM]

Jasmine, just like KCM mine also has the Alpine Upgrade and started the day after I took delivery! With him taking delivery in March of 2022, I bet the issue went away when using the AC, so the issues subside in the summer months and come back in the winter! I still don't believe that a software update will fix all these issues, I believe Jeep knows this and that why their waiting until spring.to give us an update that won't work!

You are absolutely right Super Sooner. In May we thought the dealer had finally fixed our problem. Never had a problem all summer. Then in October the very first time we used the heater the radio gave out again. If you look at the posts complaining of the problem in the original thread they stopped around April or May and then started up again in September or October. It is absolutely tied into using the heater. And I agree that it doesn't seem logical that a software fix can resolve that. Sure sounds like over heating hardware components. That'ss why I never did and still do not have faith that the OTA update will fix the problem.

 

[4x4GP]

OTA update can change the audio codec for more efficient one, less processing less heating... maybe it's that.
Or I'd look at the fuse box, maybe amperage is too high... dunno... thinking.. I'm an IT guy basically.
Or Jeep should simply announce a recall and replace whatever, even Uconnect.

 

[Jasmine]

I still think it's nuts that the heater is controlled by the radio. It is in my 2019, too, but at least mine works.

 

[mikes]

The amp may have a heat sensor (thermistor?) which it monitors so it will shut down when it thinks it's getting too hot in order to protect the amp. There may be software which controls that. So, Jeep might change the software so it allows the amp to overheat. That way, they'll fail after they're out of warranty.

Can't really blame them for how long it's taking. The intern they hired to fix the software over Christmas break had to go back to school and doesn't have much time to work on it. So, you might not get an update until after spring break.