New 2019 jeep
Compass and auxiliary batter has already been replaced ( purchased in aug 2019 with 11 miles) so now auto start/stop reading in dash not ready battery charging, dealer told me that it has to be charged
At 70% before it will work ! Hummm well if a new
Battery was installed shouldn’t it be fully charged. ?! I have been driving it since 12/23 with this new battery and still not charged . I seem to think that they are feeding me a
Line of BS , so any input would be great
There is a module (believe its called the integrated battery sensor, or IBS) that is responsible for charging the aux battery. If that module is failing then the battery itself would not be the issue. They should have already done diagnostics on that part but either way, if its not working they are obligated to fix it.
Gathering documentation and proof and showing it right under their noses is the only way I get anything to get done at my dealer.
I noticed that when the weather is cold I have the same issue. When I lived in New York, the Start/Stop would always say charging during the winter months. As soon as the weather started warming up, it’s go back to normal.
I called back to the dealership and spoke to someone else in service department and he said there is definitely something major going on, so it will go back to the shop once again for this issue. Kinda thinking
Lemon law maybe my future
Hi Alisha,
We're sorry to hear about your experience. Please feel free to reach out to us via PM if additional assistance is needed while working with your dealer.
Alex
JeepCares
well
My 2018 Jeep has stopped 4 times in the middle of the road
The dealer replaced the battery 3 weeks ago
It would start 3 days ago so back to the dealery
Now they are telling me it’s the start stop battery and it will cost another 810$
Seems like the batteries should last more than 2 years and why I replacing the start stop when it registered fine 3 weeks ago
Chrysler changed mfg because of faulty batteries. Call your dealership and have them change it out. They just changed mine for a second time. The auxiliary battery kept going dead.
I've been having the same issue. I also am having the same issue with the dealership not knowing how to fix this. Definitely will let FCA know my displeasure with this.
I know that this is old but my 21 which is 13 months old started doing it. At dealers now and will be interesting to see what they do. I only use it when I am driving on the city.
Thanks. They checked it over and said everything good and working when they brought it back. I did find a list of about 15 instances where it may not work in my manual. Only use it when in the city. Very hard to find in the manual.
Love this vehicle. The look, tech and capability. I have had several trucks and sport cars and get the most comments about it. Told the dealer I bought from ( since 1983). They needed to get more on. They had 3 on the Lorna few weeks ago and all gone.
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