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Owner of a 2017 2nd Gen Trailhawk. We drive from Orlando, FL to Ellijay, GA (~500 miles) every other month. On every trip our Car Play feature disconnects & will not re-connect after anywhere from 300-500 miles. On several occasions the AC switched to heat & couldn't be controlled & navigation would only display "Loading" on screen. This condition continues until SUV is parked for several hours, then normal operation returns until the next 300-500 miles. Brought in for service & of course was informed "condition couldn't be recreated". Service advisor insists nothing can be done if they can't recreate symptoms. What options do I have? I can understand they can't "see" the problem, but we certainly do, leaving us w/o nav either through Car Play or Uconnect. And hot air blowing when it's 95 outside isn't pleasant. Any ideas?
 

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Owner of a 2017 2nd Gen Trailhawk. We drive from Orlando, FL to Ellijay, GA (~500 miles) every other month. On every trip our Car Play feature disconnects & will not re-connect after anywhere from 300-500 miles. On several occasions the AC switched to heat & couldn't be controlled & navigation would only display "Loading" on screen. This condition continues until SUV is parked for several hours, then normal operation returns until the next 300-500 miles. Brought in for service & of course was informed "condition couldn't be recreated". Service advisor insists nothing can be done if they can't recreate symptoms. What options do I have? I can understand they can't "see" the problem, but we certainly do, leaving us w/o nav either through Car Play or Uconnect. And hot air blowing when it's 95 outside isn't pleasant. Any ideas?
Hello john367,

We apologize for the inconvenience you're experiencing with your Compass. Are you thinking you'd like to get a second opinion? Send me a direct message as I'd be glad to get a Case Specialist involved to help in the best way possible.

Jasmine
Jeep Social Care Specialist
 
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