My Jeep Compass Forum banner

Choose which best describes your opinion of UConnect in Jeep

  • I am dissatisfied and wish there were no infotainment system in my Jeep.

    Votes: 3 9.7%
  • I am dissatisfied and wish Uconnect only controlled entertainment/media.

    Votes: 8 25.8%
  • I am satisfied with the way Uconnect works, and all the systems it controls are working fine.

    Votes: 15 48.4%
  • I am satisfied with Uconnect and wish more car systems rely on it.

    Votes: 5 16.1%

  • Total voters
    31
1 - 20 of 43 Posts

·
Registered
Joined
·
136 Posts
Discussion Starter #1
...Essential systems routed through a faulty, half-baked, unnecessary 'infotainment' system.

I don't know when these over-grown ipods became standard in vehicles, but I've never seen such worthless junk pushed on consumers.

A car's brakes, lights, car locks, HVAC and other systems must be separate from entertainment systems. If my radio is on the fritz I shouldn't have to worry that something more than music is going to be malfunctioning. This seems like basic, fundamental logic, and I have yet to hear a compelling argument as to why essential systems are hooked to this Uconnect garbage.

I know that it's an easy sell for marketers to jam this tech into cars, b/c the millenials eat it right up. Gotta keep up with the Joneses. However, when the MAJORITY of posts complaining about the jeep are related to this system, it doesn't take too long to figure out what the Achilles heel is.

If 'jeepcares' really cared, they wouldn't just send damage control agents to troll the forums and put out fires, they would bring this feedback to the engineers and say "THIS CRAP DOESN'T WORK".

IMO: Make it fully optional and let the market decide. We can choose: Have a button or a knob, or have your Jeep in for service b/c the radio that controls 1/2 your vehicle constantly reboots and blast 85 degree heat.
 

·
Registered
Joined
·
23 Posts
I've always been a fan of "pretty". I've walked out of Mitsu dealerships because my choice of would be vehicle has no "pretty" inside. The 8.4 inch Uconnect looks good and adds some pretty to the interior of the Compass. I wanted a bigger screen, but after I took ownership of my vehicle, and continued perusing this forum, I found myself quite happy with my 5 inch screen. Sure I wish I could do more with it, heck all the things folks do with the bigger screens, I wish I could do, but ultimately, mine does what I need it to. Its average looking, but it does its job.

Today's vehicles have so much going on in them and for the next generation of car buyers perhaps that's a good thing. Me? I want to be able to get from point A to Z and every point in between, reliably. I want to be able to listen to music if I choose. I want a comfortable ride and I don't want it to cost an arm and a leg by having to fill my gas tank every other day. I am, for the most part, basic and I'm okay with that.

Gotta say joninpa, I agree with your assessment, the infotainment system should be infotainment only. Do I think access to other features should be on the Uconnect? Sure, but those other features or controls should NOT be dependent on it. Honestly don't understand the reasoning behind putting them all together, unless its to make things proprietary.

As for letting the market decide...I think they'd go for all the bells and whistles because they'd assume with a brand new vehicle, everything will work as it should. I've lived long enough to understand that less is more, especially when it comes to big hunks of machinery and electronics.

EDIT: I think your poll needs to specify the Uconnect system. I'm pretty sure the issues are with the fancier, bigger screens and not my average 5.
 

·
Registered
Joined
·
34 Posts
Sad to say...I'm not a millennial, but I liked the 8.4" screen and the options it presented. The fact that it is screwing with my climate control system is annoying. I work for a large corporation and we would never send something out with bugs like this. Do we have bugs and issues we need to fix, sure, but damn, these things are simple and they should be an easy fix. Personally, I have never owned a Jeep...I like the vehicle and the 4WD system, but why am I trying to track how often my system fails, just ridiculous. The fact that the dealer says, well, we don't have this issue as something anyone has seen before is just...grrrrrr... Obviously the dealer isn't going to be able to update the SW unless Jeep provides new SW...Jeep needs to step up and fix this.

note: I answered "I am dissatisfied and wish Uconnect only controlled entertainment/media." - I honestly don't care that the system controls the climate control and seat heaters and stuff, but I just wish it worked CORRECTLY!!!
 

·
Registered
Joined
·
136 Posts
Discussion Starter #4
yeah I could have made more/better options for the poll. Too bad I can't edit it now. I would have added "i'm dissatisfied, just want system to work as advertised" or something like that. Oh well.
 

·
Registered
Joined
·
27 Posts
Mine has been working great and is one of the reasons I bought my Jeep. This system is way better than what my 2013 Ford Fusion had. I wouldn’t even consider buying a new car without the larger screen and CarPlay.
 

·
Registered
Joined
·
136 Posts
Discussion Starter #6
Mine has been working great and is one of the reasons I bought my Jeep. This system is way better than what my 2013 Ford Fusion had. I wouldn’t even consider buying a new car without the larger screen and CarPlay.
I don't even know what carplay is, nor would I ever consider using it. When I'm in a car, I am there to drive, not play.

If everything is working fine for your Jeep then you are lucky.

I have NEVER pushed a button on the Uconnect touchscreen and had it detect my input on the first try. It's lag-lag-lag every single day. Maybe those who use touch screens on their phones are accustomed to this type of lag. As someone who doesn't use touch screens, it is very annoying and extremely distracting while driving.
 

·
Registered
Joined
·
27 Posts
I don't even know what carplay is, nor would I ever consider using it. When I'm in a car, I am there to drive, not play.

If everything is working fine for your Jeep then you are lucky.

I have NEVER pushed a button on the Uconnect touchscreen and had it detect my input on the first try. It's lag-lag-lag every single day. Maybe those who use touch screens on their phones are accustomed to this type of lag. As someone who doesn't use touch screens, it is very annoying and extremely distracting while driving.
I’ve never had a bit of lag, it’s a very responsive system, maybe you are not touching the screen correctly. Obviously CarPlay isn’t something to “play” with while driving. Just a great way to connect your phone to the car to remain hands free.
 

·
Registered
Joined
·
134 Posts
I don't even know what carplay is, nor would I ever consider using it. When I'm in a car, I am there to drive, not play.

If everything is working fine for your Jeep then you are lucky.

I have NEVER pushed a button on the Uconnect touchscreen and had it detect my input on the first try. It's lag-lag-lag every single day. Maybe those who use touch screens on their phones are accustomed to this type of lag. As someone who doesn't use touch screens, it is very annoying and extremely distracting while driving.
Your system should NOT have lag. As much as I can't stand how many electrical gremlins this thing has, I can at least say the response time is very quick when something is pressed.
 

·
Registered
Joined
·
136 Posts
Discussion Starter #9
Your system should NOT have lag. As much as I can't stand how many electrical gremlins this thing has, I can at least say the response time is very quick when something is pressed.
I'm sure there are plenty of things that "should not" happen in cars.

I turn on the jeep and put in reverse and sometimes I see the back-up camera lags. Like it will freeze on a frame and then jump to live. That's dangerous lag, so I've stopped looking at that silly screen while backing, and just do it the old fashioned way. It's just garbage. The sensors beep when there's nothing behind the car but raindrops. None of this supposed awesome game-changing tech works.

When the car comes on sometimes the USB isn't being detected or the climate control is out of whack b/c it decided to change itself to 82°F. I will think I'm pushing one of those buttons along the bottom to fix it but the screen doesn't change. Then I will push again and on the 3rd time it will change screens.

I’ve never had a bit of lag, it’s a very responsive system, maybe you are not touching the screen correctly.


You can blame me and say that I'm not "touching them correctly", but to me that just sounds like some excuse that cellphone salespeople say in defense of crappy laggy touchscreen phones. I've never had this issue with physical buttons in any car ever.
 

·
Registered
Joined
·
166 Posts
Here is a new one that happened to me yesterday. I get in the Compass start it up and the drivers temperature is the only thing showing on the screen. It was about 2 inches tall with a box around it and it is in the upper left corner of the screen. I had to shut off my Compass twice and restart for it to start working. When It started working, the temperatures where not where I set them, they were not synced and it was set to defrost (I keep it on floor at all times). Not sure if it was possibly some update that was going on, but it was pretty frustrating. I wish they would send out an "Updating System" notification (like my Ford Fusion did) if and when it is updating.
 

·
Registered
Joined
·
823 Posts
This "poll" is much more frustrating than the occasional bugs I encounter in the Uconnect system. Its not perfect, but I do like it well enough.
 

·
Registered
Joined
·
27 Posts
I turn on the jeep and put in reverse and sometimes I see the back-up camera lags. Like it will freeze on a frame and then jump to live. That's dangerous lag, so I've stopped looking at that silly screen while backing, and just do it the old fashioned way. It's just garbage. The sensors beep when there's nothing behind the car but raindrops. None of this supposed awesome game-changing tech works.

You can blame me and say that I'm not "touching them correctly", but to me that just sounds like some excuse that cellphone salespeople say in defense of crappy laggy touchscreen phones. I've never had this issue with physical buttons in any car ever.
I have had a very small delay when shifting into reverse immediately after starting. I would assume that it is just the limits to today’s tech when attempting to switch from one input (uConnect) to another (backup cam) while uConnect is still initially loading :dunno: As for calling it dangerous, silly and garbage, I think that’s a bit over the top. As soon as you see it’s not a live shot you stop and use your mirrors. As for the sensors, I would rather them be a bit overly sensitive that underperforming. The combo of the cam and sensors definitely make backing up more safe overall.

Maybe you should have a dealer take a look at your uConnect if you believe you are doing everything correctly. I have never seen you mention that you have had it checked out in the multiple threads where you complain and bash all of the Jeep’s tech. Just don’t like technology in general, fine and great if that works for you, just don’t use it. I just don’t see the point in constantly bashing a system if it is working as designed. Sure some will be defective and have bugs but you can’t know your situation until you have it checked over.
 

·
Registered
Joined
·
136 Posts
Discussion Starter #13
I have had a very small delay when shifting into reverse immediately after starting. I would assume that it is just the limits to today’s tech when attempting to switch from one input (uConnect) to another (backup cam) while uConnect is still initially loading :dunno: As for calling it dangerous, silly and garbage, I think that’s a bit over the top. As soon as you see it’s not a live shot you stop and use your mirrors. As for the sensors, I would rather them be a bit overly sensitive that underperforming. The combo of the cam and sensors definitely make backing up more safe overall.

Maybe you should have a dealer take a look at your uConnect if you believe you are doing everything correctly. I have never seen you mention that you have had it checked out in the multiple threads where you complain and bash all of the Jeep’s tech. Just don’t like technology in general, fine and great if that works for you, just don’t use it. I just don’t see the point in constantly bashing a system if it is working as designed. Sure some will be defective and have bugs but you can’t know your situation until you have it checked over.
The only thing that is defective is the population of people that accept technology that doesn't improve efficiency, yet adds excessive vulnerability to system failure.

Buttons and knobs were never the problem in previous generations of cars. The problems were mechanical failure after thousands of miles of operating at stressful speeds and temperatures. I am not going to bring a car in for service because marketing told engineers to replace buttons and knobs with some junk touchscreen. From what I see, all of these issues that we find common on the forum, when posters have brought it into Jeep they say it's not a known issue. I have better things to do with my time, and I can't go days without a vehicle because some highschool kid at the service desk has never heard of any of these issues with Uconnect.

It seems that you, and many others, may just have a tolerance for technology being garbage. You may just ignore the times when it's not working properly, or when it reduces efficiency, or inhibits normal operation. You originally said you never had lag, then you admit you have seen the same lag I see on the backup cam when you shift to reverse. Instead of saying "hey this system shouldn't work like that if it's installed for safety", you are claiming that it's user error and I'm not giving the operating system enough time to catch up with my movements. How dare I expect to drive my jeep? When I get into the jeep and go to back up that's what I want to do. I don't want to wait for a boot cycle on the in-dash entertainment center. Therefore the backup cam does not function the way it should, I deem it is worthless garbage, and should not be "standard on all vehicles by 2018" like the government mandates.

The "you don't like tech fine don't use it" works when you can actually buy a vehicle that doesn't have essential systems routed through said faulty tech, or the government/industry decide to make this tech standard/mandatory. It should be the other way around, if you want tech, you should be allowed to pay for it, but it should not be standard on all vehicles.
 

·
Registered
Joined
·
71 Posts
@joninpa
Not trying to bash you here, but your posts sound more like rants than anything constructive.

1) Does the equipment work? You say no. Many many say yes.
Is it perfect? No. But neither were those "knobs" and "buttons" you are loving on. Those shorted out, broke, etc. too.

2) There is some user issue here - especially with new tech. Some people like it, get it, understand it, etc. and it's good.
Some think it's confusing, and illogical.... and think it's bad. And when it doesn't work as expected, get frustrated.

3) If auto makers made vehicles without the tech, they would not sell many cars. Even our own beloved Jeep has been trying that with the Wrangler.
And all they get in return? Love from the enthusiast... Yeah! Bashed by the reviews/ratings... boo! and low sales. Way more people want the tech, and therefore tech sells.
If you don't want it, not a problem. You buy an older car.

4) I think if you truly look at the stats, having electronic switches is far more reliable than mechanical buttons/knobs. Tech more susceptible to failure?? no. just the opposite


To end, your disagreement just seems misplaced. It's not the tech idea itself, but the bugs in YOUR vehicles systems. Jeep is far from perfect and known for putting out software before it's ready. And maybe you have a vehicle that is buggier than most. Go get it fixed/repaired/replaced/etc. Yes, Jeep relies on warranty work far too much, and should take better care with the software side of things. But take them to task on it. Demanding that they go put mechanical buttons and knobs is not the right approach.

peace
 

·
Registered
Joined
·
71 Posts
citation needed
I don't want to start an argument with you. Just stating my opinion.

Obviously there is no direct citation, quote, published data that I know of.
But there IS empirical evidence:

Look at the new cars out there. How many have the new "tech" ? How many don't?

I don't know the exact data. But if you walk around the new car lot, you'll get a good sense of the data.... which is the empirical evidence.
 

·
Registered
Joined
·
65 Posts
citation needed
Ford. Ford specifically stated in early 2013 as the were launching the new Fusion which was more tech advanced than a lot of cars 50% more expensive, found that more than any other feature, more tech at reasonable levels drove sales better than any other features and had the best return on investment. That was 5 years ago. It's only going to more the case now. There is a reason why the strippers that enthusiasts like yourself are a fan of are mostly fleet sales. They want the bare minimum car for the price. Not because they want to get away from electronics. Putting in 2k in electronics and charging 5-7k more for the car actually boosts sales and margin. Specially in the US, unless you think people are buying 60-70k F150's in droves because they want to carry more? No they want more of everything and that includes electronics.
 

·
Registered
Joined
·
136 Posts
Discussion Starter #18
I don't want to start an argument with you. Just stating my opinion.

Obviously there is no direct citation, quote, published data that I know of.
But there IS empirical evidence:

Look at the new cars out there. How many have the new "tech" ? How many don't?

I don't know the exact data. But if you walk around the new car lot, you'll get a good sense of the data.... which is the empirical evidence.
Aren't forums a way to have civil arguments with peers so that we can share our opinions?

Again, you are confusing a decision that was made by marketers and board members concerned with maximizing profit and thinking it was actually a reflection of consumer demand. The fact that more cars on the lot have tech is not due to consumer demand, it's due to executive decisions at car companies that only want to make more $$, not do you favors or improve your life. The reason why all the companies are putting tech into the cars is because they can charge more per unit, and the unit will need to be replaced sooner. It's not because the technology is what makes a car function or desirable for all or a majority of consumers. It's a novelty, a luxury, that some may decide to pay an increased cost for.

Also you are not considering what a rational actor who looks at the full cost and benefit of the tech.
If you asked rational people if they wanted more technology in the car then the majority might say yes.
If you say that there are downsides, such as failures, faulty screens, lag, or essential controls routed through the technology that may be vulnerable to failure then I'm sure a lot less would demand this tech.
If you say that this technology will also make cars depreciate more, and be outdated in 2 years time, and maybe not even capable of updating (like slowed down iphones), then I'm sure even less would demand this tech.
If you say that this will also increase the cost of purchasing, cost of ownership, cost of repairs, I'm sure your pool of rational customers would get smaller.

The car companies are only doing the former, they're only advertising (see-brainwashing) you to believe that the technology is only to your benefit when it's actually to theirs.
 

·
Registered
Joined
·
136 Posts
Discussion Starter #19
There is a reason why the strippers that enthusiasts like yourself are a fan of are mostly fleet sales.
This made me lol.

But seriously, since when is wanting something that you pay for to function mean I'm an "enthusiast".

Who made up that ford "statistic", a focus group? That sounds like a line they would pitch at the board meeting.

Does the fact that I bought a Jeep with Uconnect mean that sale of that vehicle can be attributed to the fact that it has a touchscreen? No. So you can't go by sales numbers etc. You don't know what was the deciding factor in all purchases. In some, maybe many cases, it was technology.

Though, I'm sure the FCA board meeting they will be talking about how great of a success the Uconnect system has been, and how awesome sales numbers have been since they put it in their vehicles.
 

·
Registered
Joined
·
27 Posts
Who made up that ford "statistic", a focus group? That sounds like a line they would pitch at the board meeting.
Well, if you are not happy with that statistic, look no further than your own poll. So far only one person wished there was no infotainment system at all. Sure there are another four who wished it only controlled media functions but together those are still less than the ten who are satisfied. No this is not some wide reaching poll that sampled a representative sample of all drivers but it still has meaning.
 
1 - 20 of 43 Posts
Top