Welcome, ncfisher! Too bad you didn't find our forum sooner. Might have saved you some aggravation. Apparently FCA knows about the rust problem on Compasses, Calibers, and Patriots. After 10 years there's little that can be come. Its getting to be an old car. On the bright side, while expensive, its not as expensive as a new engine or tranny.
Crossmember Extended Warranty
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I have a 2011 Jeep compass which the dealer says is included in this recall. However, the cross member broke causing further damage to the vehicle including the cv shaft. I am also being told that they cannot attach the cross-member without significant body work on the vehicle because of the rust. To me all of this is related and should be covered. However I am being told that only the cross-member can be covered under the warranty and the remaining costs will be my responsibility. Beyond that I have not been provided a written estimate only a number and I have not been given a root cause for failure of the CV shaft or the additional body work required. To me if a faulty part under warranty causes damage to other parts it should all be covered. I am now told I need to get the vehicle removed in 10 days and my only option is to file a written appeal with Chrysler corporate. The other thing that is extremely frustrating is the fact that this happened May 12, 2020 and here I am today with no loaner vehicle for a warranty issue and no estimate for repairs or agreement to make repairs. Does anyone have any advice on where to go from here. It has been over 6 weeks without a vehicle.
Reach out to @JeepCares on this website. Send them an e-mail or as this site calls it, "Start a conversation." They are with FCA corp and they've helped others on this site.
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How do reach a live oerson regarding my jeep cross member extended warranty repair! No dealership will fix it without a $750 min charge due to oarts that they will not reuse when dissasembling to replce the free rusted and broken badly cross member they wont tell me how to get the part fir free to have my mechanic repair it since ge akready checked and replaced the oarts they want to replace again! I am unemployed since covid in feb and the car is dangerous to drive I am told by at 3 private repair shops and 3 dealerships! Please help! I was in one deakership when I brought it in for the scheduled warranty repair and was told only then to expect $750-1000 in extras but a gentleman who came in for his car for same repair was shocked and refused to pay since he said had it not been for the bad part they wiukd not have to dissemble and have other parts break disintegrate when removed is how the manager put it. They then cancelled bill and gave him his jeep. My daughter brought hers in to deakership for warranty work 2 weeks later called me crying cause she purchased the bumper tp bumper extended warranty and only had jeep for 7 months and they said she owed $1250 when she came to pick it up never told her ahead or called to get oermission to do the work that needed done do to the warranty work again that dealership cancelked bill and gave her car because of the sobbing and screaming sge needed her car and did not have that kind of cash esp dyring covid hrs being cut! What is going on do I just have to drive it and risk a fatal accident
So did you ever reach out to @JeepCares? In the message above Kori said she'd be happy to look into it.
Reach out to @JeepCares on this site. They may be able to help.
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I did, thank you. What I wonder about is the "Canada & salt belt states". The Compass was purchased & used in MA all the way up until it was sold to us in Texas. I guess the original owner moved here this year. Wondering how they might see that as an out.
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I don't understand why but Jeep Cares says that it is only a 60 month warranty on the corrosion and to talk to my dealer with any more questions about any warranty.
I'm feeling shafted for a second time. How could it not be part of the 10 year extended warranty when its a 2012 from Massachusetts?
No more Jeeps for us which sucks because I was wanting one to pull around with our rv once we start roaming.
😤😡😭
I'm feeling shafted for a second time. How could it not be part of the 10 year extended warranty when its a 2012 from Massachusetts?
No more Jeeps for us which sucks because I was wanting one to pull around with our rv once we start roaming.
😤😡😭
I wonder if there will be an eventual safety recall or if someone with the time & money can take Jeep to court. Funny how they developed a solution to the oil consumption problem once a class action suit appeared on the docket. Frankly Jeep did the right thing in extending the warranty, but a failed frame is still a serious safety matter and maybe the warranty extension isn't enough. In your case it seems to me that it should cover.
What exactly was their rationale for denying coverage since it was a Massachusetts vehicle? The rust isn't going to go away magically just because the license plates change to Texas.
Maybe because you aren't the original owner? I think that was the caveat in the extemded warranty. Still, it's a safety issue. IMHO it should still be covered--even more than that I think it ought to be a recall.
What exactly was their rationale for denying coverage since it was a Massachusetts vehicle? The rust isn't going to go away magically just because the license plates change to Texas.
Maybe because you aren't the original owner? I think that was the caveat in the extemded warranty. Still, it's a safety issue. IMHO it should still be covered--even more than that I think it ought to be a recall.
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No specific reason was given, just that my VIN only qualified for the 60 month warranty. So I replied back and was still only given the same reason - only 60 month for my VIN.
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I have a 2011 jeep compass, the crossmember bar rotted out. there was an extended warranty on this that expired on 6/7/2021. two weeks later I heard a noise and took it in, I spoke to many different people and departments to see if they would help me. They refused to give me any help at all, I contacted the Department of Safety Transportation I haven't heard back from them. I also brought it to the Attorney Generals Office they are going to look into this situation with Chrysler and send them the complaint. I will keep you updated.
@labradoodle, indeed, please keep us posted. Obviously a much less expensive part, but some years ago I had a blown alternator replaced shortly after the warranty expired and my dealer said, "no problem." It wasn't even my selling dealer because I'd moved 100 miles away.
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I just had my rear tire almost fall off due to it rusting all the way thru I own a 20q1 compass I would love to add my name with yours
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