My Jeep Compass Forum banner

21 - 26 of 26 Posts

·
Moderator
Joined
·
1,039 Posts
Yeah I'm in the same position. My wife and son were driving when the back driver upper control arm mount broke from the rusted subframe and the wheel slanted inwards till it was rubbing the wheel well. Of course I didn't find out this was an issue till now and the so called extended warranty ran out the month before I bought it. Since they won't fix it I'm on a mission to get as many partiot, compass, caliber owners with rusted subframes onto the nhtsa and report it so a recall can be forced.
Welcome, ncfisher! Too bad you didn't find our forum sooner. Might have saved you some aggravation. Apparently FCA knows about the rust problem on Compasses, Calibers, and Patriots. After 10 years there's little that can be come. Its getting to be an old car. On the bright side, while expensive, its not as expensive as a new engine or tranny.
 

·
Registered
Joined
·
1 Posts
I have a 2011 Jeep compass which the dealer says is included in this recall. However, the cross member broke causing further damage to the vehicle including the cv shaft. I am also being told that they cannot attach the cross-member without significant body work on the vehicle because of the rust. To me all of this is related and should be covered. However I am being told that only the cross-member can be covered under the warranty and the remaining costs will be my responsibility. Beyond that I have not been provided a written estimate only a number and I have not been given a root cause for failure of the CV shaft or the additional body work required. To me if a faulty part under warranty causes damage to other parts it should all be covered. I am now told I need to get the vehicle removed in 10 days and my only option is to file a written appeal with Chrysler corporate. The other thing that is extremely frustrating is the fact that this happened May 12, 2020 and here I am today with no loaner vehicle for a warranty issue and no estimate for repairs or agreement to make repairs. Does anyone have any advice on where to go from here. It has been over 6 weeks without a vehicle.
 

·
Moderator
Joined
·
1,039 Posts
I have a 2011 Jeep compass which the dealer says is included in this recall. However, the cross member broke causing further damage to the vehicle including the cv shaft. I am also being told that they cannot attach the cross-member without significant body work on the vehicle because of the rust. To me all of this is related and should be covered. However I am being told that only the cross-member can be covered under the warranty and the remaining costs will be my responsibility. Beyond that I have not been provided a written estimate only a number and I have not been given a root cause for failure of the CV shaft or the additional body work required. To me if a faulty part under warranty causes damage to other parts it should all be covered. I am now told I need to get the vehicle removed in 10 days and my only option is to file a written appeal with Chrysler corporate. The other thing that is extremely frustrating is the fact that this happened May 12, 2020 and here I am today with no loaner vehicle for a warranty issue and no estimate for repairs or agreement to make repairs. Does anyone have any advice on where to go from here. It has been over 6 weeks without a vehicle.
Reach out to @JeepCares on this website. Send them an e-mail or as this site calls it, "Start a conversation." They are with FCA corp and they've helped others on this site.
 

·
Registered
Joined
·
1 Posts
Hi MaisieDaisy,

I responded to an identical message under a different username on the Jeep Patriot forum, so I'm assuming you are the same person. As I stated on the other forum, I would be happy to look into this further.

Kori
Jeep Social Care Specialist
How do reach a live oerson regarding my jeep cross member extended warranty repair! No dealership will fix it without a $750 min charge due to oarts that they will not reuse when dissasembling to replce the free rusted and broken badly cross member they wont tell me how to get the part fir free to have my mechanic repair it since ge akready checked and replaced the oarts they want to replace again! I am unemployed since covid in feb and the car is dangerous to drive I am told by at 3 private repair shops and 3 dealerships! Please help! I was in one deakership when I brought it in for the scheduled warranty repair and was told only then to expect $750-1000 in extras but a gentleman who came in for his car for same repair was shocked and refused to pay since he said had it not been for the bad part they wiukd not have to dissemble and have other parts break disintegrate when removed is how the manager put it. They then cancelled bill and gave him his jeep. My daughter brought hers in to deakership for warranty work 2 weeks later called me crying cause she purchased the bumper tp bumper extended warranty and only had jeep for 7 months and they said she owed $1250 when she came to pick it up never told her ahead or called to get oermission to do the work that needed done do to the warranty work again that dealership cancelked bill and gave her car because of the sobbing and screaming sge needed her car and did not have that kind of cash esp dyring covid hrs being cut! What is going on do I just have to drive it and risk a fatal accident
 
21 - 26 of 26 Posts
Top