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Discussion Starter #1
hope you guys can help me here and i hope i will be useful to you smile: just got 2018 compass new in january had it one week and heard scraping noise that would come and go often dealership said it was ice and snow causing wheel to viberate just under 8000 clics on it now and took back twice and they can,t find prob now they tell me its needs software update that chrysler hasn,t released yet and will call me when they do.the noise sounds like a piece of cardboard running the spokes of a bicycle. does anyone know what it might be?sad:
 

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I see you're new here. Welcome!

I had a grinding noise. I got a software fix that moved the noise up to 50+MPH where the road noise drowns it out.

It was TSB 08-095-18. That was done last summer so if your noise is the same as mine the update is available.
 

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hope you guys can help me here and i hope i will be useful to you smile: just got 2018 compass new in january had it one week and heard scraping noise that would come and go often dealership said it was ice and snow causing wheel to viberate just under 8000 clics on it now and took back twice and they can,t find prob now they tell me its needs software update that chrysler hasn,t released yet and will call me when they do.the noise sounds like a piece of cardboard running the spokes of a bicycle. does anyone know what it might be?sad:
Hi BERNIE,
We are sorry to hear that you are experiencing this. If you would like some additional assistance, please send our team a private message!
Alex
Jeep Social Care Specialist
 

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Discussion Starter #4
i do need all the help i can get the dealership seem to be giving me the run around i can,t even get copy of the work order from when they did their checks
 

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Discussion Starter #5 (Edited)
i can,t pm you jeep cares i don,t have enough posts could you please pm me and maybe i can answer you Finally got some answers from sales rep I baught jeep from .He sent me email with copy of one work order for the last time we were in. theres two unacounted for but this shows me i can cou nt on this lad. thks guys
 
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