My Jeep Compass Forum banner

1 - 16 of 16 Posts

·
Registered
Joined
·
93 Posts
Discussion Starter #1
Just want to get into my Compass after dinner and the car would not unlock. I used the key in the driver side door to unlock it which of course it off the alarm. I then attempted to start the vehicle and the dash display stated key fob not detected. The vehicle is now dead on the side of the road and I have no way to get it started.

Has anyone had this issue?
 

·
Registered
Joined
·
136 Posts
I believe if the battery in your key fob is dead, you can press the start/stop button with the key fob to get it going. Like it needs to be really close to detect the fob. Good luck!

From the compass manual on page 24:

"NOTE: If the ignition state/mode does not change with the
push of a button, the key fob may have a low or dead
battery. In this situation, a back up method can be used to
operate the ignition switch. Put the nose side (side opposite
of the emergency key) of the key fob against the ENGINE
START/STOP button and push to operate the ignition."
 

·
Registered
Joined
·
265 Posts
Yeah I asked about the whole what if the battery in the fob dies scenario before buying then again with the delivery person to make sure. I was told just as joninpa posted. Use emergency key to get in the door then use key fob end opposite the key to push the start button. I think there is a RF chip (Which does not require a battery) in the fob and a weak transmitter around or even in the start button that picks up the chips ID and allows the engine to start. If this works please report back so we will know in the future what to tell others.

Best of luck!
 

·
Registered
Joined
·
93 Posts
Discussion Starter #4
It did work, shocking though brand new 500 miles and the fobs are not detected. Strange that the dealer even didn’t know about this issue. It’s currently there now and they said they will check for a TSB hopefully they find something because this is not a good issue to have.
 

·
Registered
Joined
·
136 Posts
It did work, shocking though brand new 500 miles and the fobs are not detected.
Glad you got moving again. The compass may be new but there is no way to know how long the battery has been sitting in that fob. If the jeep sat on the dealer lot for a long time it may have a drained battery. I would try changing the battery and see if that solves the issue.
 

·
Registered
Joined
·
449 Posts
Just want to get into my Compass after dinner and the car would not unlock. I used the key in the driver side door to unlock it which of course it off the alarm. I then attempted to start the vehicle and the dash display stated key fob not detected. The vehicle is now dead on the side of the road and I have no way to get it started.

Has anyone had this issue?
Hi Musclez,

We're sorry to hear this! Have you connect with our Roadside Assistance team at 1-800-521-2779? Please send us a direct message if we can be of any help.

Jasmine
Jeep Social Care Specialist
 

·
Registered
Joined
·
93 Posts
Discussion Starter #7
Hi Musclez,



We're sorry to hear this! Have you connect with our Roadside Assistance team at 1-800-521-2779? Please send us a direct message if we can be of any help.



Jasmine

Jeep Social Care Specialist


Jasmine, as I appreciate this response it would of been more helpful had the rep from roadside said “can you start it via the manual fob to ignition way”

Instead they wanted to just flat bed the vehicle out. As well as my dealer states the topology report from the vehicle shows nothing of that error.

Isn’t it strange how with today’s technology the truck doesn’t log when a door is unlocked or a fob is not detected?

It’s rather unsettling that this could happen again and again without any resolution.


Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
136 Posts
Jasmine, as I appreciate this response it would of been more helpful had the rep from roadside said “can you start it via the manual fob to ignition way”

Instead they wanted to just flat bed the vehicle out. As well as my dealer states the topology report from the vehicle shows nothing of that error.

Isn’t it strange how with today’s technology the truck doesn’t log when a door is unlocked or a fob is not detected?

It’s rather unsettling that this could happen again and again without any resolution.


Sent from my iPhone using Tapatalk
just throwing this out there, but has anyone changed the battery in that fob?
 

·
Registered
Joined
·
136 Posts
No because
1. The truck is brand new 500 miles
2. Both fobs did the same thing.

Dealer didn’t see anything (of course)
You're probably right. Its is unlikely to be the fob battery. But, they could be dead. A good way to eliminate bad fob battery would be to put a fresh one in, and try it out. It's probably the least-expensive "trouble shooting" step you could possibly attempt. Process of elimination, start with the easy stuff.

I see from other posts you have done a lot of electrical fiddling with your Jeep. Hopefully none of that has affected the Jeep's ability to detect the fob's signal.
 

·
Registered
Joined
·
93 Posts
Discussion Starter #11
You're probably right. Its is unlikely to be the fob battery. But, they could be dead. A good way to eliminate bad fob battery would be to put a fresh one in, and try it out. It's probably the least-expensive "trouble shooting" step you could possibly attempt. Process of elimination, start with the easy stuff.



I see from other posts you have done a lot of electrical fiddling with your Jeep. Hopefully none of that has affected the Jeep's ability to detect the fob's signal.


I could do that, I don’t believe the LED Bulbs would affect this. I’ll monitor It and proceed from here.
 

·
Registered
Joined
·
449 Posts
Jasmine, as I appreciate this response it would of been more helpful had the rep from roadside said “can you start it via the manual fob to ignition way”

Instead they wanted to just flat bed the vehicle out. As well as my dealer states the topology report from the vehicle shows nothing of that error.

Isn’t it strange how with today’s technology the truck doesn’t log when a door is unlocked or a fob is not detected?

It’s rather unsettling that this could happen again and again without any resolution.


Sent from my iPhone using Tapatalk
Hi Musclez,

I understand where you're coming from. If you're still in need of assistance or have any other questions, feel free to send us a direct message.

Thanks for your time,

Jasmine
Jeep Social Care Specialist
 

·
Registered
Joined
·
65 Posts
Could just be a weird software glitch. I had something similar happen on my '13 Fusion TI. It had keyless entry, tried to get in, that didn't work. Luckily as a Ford it had the keypad (though mine was capacitive). Got into the car and tried to start it and got an Error that the key wasn't detected. Ran into the house and grabbed my spare. Same result. So I remembered about the emergency transceiver in the armrest. Car started up and worked fine. Went to were I needed to go took out my keyfob powered down the car and did my business. Went to open the door forgetting about the issues from earlier and it worked fine and was able to start the car without placing the key into the cubby hole in the arm rest. Never had an issue after that.
 

·
Registered
Joined
·
1 Posts
I see these posts are about a year old - wonder if that means people are not having this problem much anymore. My problem is that I lost one of the keys and am looking desperately for a locksmith that can copy the one I have. In the meantime, to cover myself in the event a battery goes dead or I lose the other (like I do with my glasses). I removed the mechanical key from the electronic key and put them in separate places (my wallet and my briefcase that I carry with me). I tried going to the car with just the electronic piece and everything worked. I did not try the mechanical key yet because I'm worried about setting off the alarm and not being able to kill it. So maybe this idea will help others as careless about their keys as me but I have the question: What is the best way to get a replacement? Dealer? Jeep Service center? Or, are we on our own? I will say that this is the most poorly thought out piece of car technology ever, leaving people getting ripped off with towing charges, left by the roadside, stuck with battery problems and seeking amateur help from forums. Shame on Chrysler engineering, all about selling crap, let the buyer be damed.
 

·
Registered
Joined
·
138 Posts
I bought extra batteries and replace them in the FOB's yearly just in case. Fortunately I have two FOB's for each vehicle and a very understanding wife.
 
1 - 16 of 16 Posts
Top