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Discussion Starter #1
Looks like I might be having to get a new motor... it's starting to chatter. This last weekend the Jeep was throwing "Low Oil Pressure" whenever I made a turn and I am well within my oil change limits, like maybe 2k miles out of 5k and I pull into gas station, check oil, nothing registering on stick. Take it immediately to dealer just down the road, they confirm it's 4 quarts low on oil. They gave me a free oil change, said to come back in 1k miles and see if it's still burning oil. Meantime, the two days it went without oil more than likely screwed it up. It was never leaking any.

Now the motor makes a distinct value and rod noise. I'm so done with this car... what a piece of s**t. Car has 7700 miles on it. Nothing but heartburn with it. Calling to file arbitration on it. BTW, it's a lease..
 

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Some may call me a conspiracy theoriest, or just plain wacko, and my wife disagrees with me on this but: I refuse to take cars to dealers for routine maintenance.

I have had many bad experiences with dealerships from the mid 90s through the mid 2000s where I would bring cars in for the "first free oil change!" and shortly after something unrelated would break. It would be covered under warranty, then after those repairs something else would break. It seemed like every month or two months I was in bringing the vehicle in for repairs. It was everything to seals, to exhaust problems, to wiring harnesses, to gaskets, to control rods. You name it and brand new parts would mysteriously be faulty or malfunction and always "covered under warranty".

Of course there is no way for me to ever prove wrong-doing, or sabotage in any way. I had the feeling that it was very odd that brand new cars would just-so-happen to have these issues and they could be fixed at no cost to me. This would of course bring money and "customers" into the service department. Of course the dealer is never the ones out the money, they just send the claims up the chain and get corporate to pay for the labor/parts. It seemed like a pretty obvious conflict of interest, and the service managers that I questioned about the peculiarity of these problems seemed very furtive and nervous about me questioning why these problems would be happening with brand new vehicles. Dealers will take your nice new vehicle and destroy it.

I stopped taking my vehicles to dealers for routine maintenance about 2005 and I haven't had any of these mystery issues since. I don't bring my cars to the dealers anymore unless it's something that my mechanic says he absolutely cannot work on. Bringing it to the oil-change guy or firestone they have very little incentive to jam a screwdriver into a wire, or forget a seal or whatever else these guys are doing in the dealership.

I know some people absolutely 100% trust those who work at car dealerships, but I do not.
 

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I wouldn't limit it to dealerships, my experience is that when I do the maintenance the vehicle will have no problem running past 200K miles. When I bring it in its a gamble.
Half the problem seems to be the diagnosing phase. I've had issues where the dealer has taken 3 attempts to fix a single problem and inevitably one of those attempts resulted in a leak or worse a few months later. As I get older and have less free time to do the work myself I find that I'm having more issues. I typically try to identify any issue prior to bringing it in, however most mechanics are (understandably) skeptical about the customers diagnosis. After trying several places I found a good one in my area, but they are definitely not the cheapest.
My philosophy is that if you're having multiple issues that aren't common to that model year car (check TSB's/forums), you need a new mechanic.
 

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Sorry to hear you're having such rough luck, with such a new vehicle. Wouldn't any serious repairs still be covered under warranty at least? I guess with that kind of mileage one wouldn't expect such frequent visits to the shop. 4 quarts is no small amount of consumption, and you are right that's its very plausible that damage was done.
 

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Looks like I might be having to get a new motor... it's starting to chatter. This last weekend the Jeep was throwing "Low Oil Pressure" whenever I made a turn and I am well within my oil change limits, like maybe 2k miles out of 5k and I pull into gas station, check oil, nothing registering on stick. Take it immediately to dealer just down the road, they confirm it's 4 quarts low on oil. They gave me a free oil change, said to come back in 1k miles and see if it's still burning oil. Meantime, the two days it went without oil more than likely screwed it up. It was never leaking any.

Now the motor makes a distinct value and rod noise. I'm so done with this car... what a piece of s**t. Car has 7700 miles on it. Nothing but heartburn with it. Calling to file arbitration on it. BTW, it's a lease..
Hello mikeexelby,

Has a case been created to formally documented this concern? Send us a direct message with your VIN as I'd be glad to get one started and escalate to a Case Specialist for further handling.

Jasmine
Jeep Social Care Specialist
 

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I’ve had more than a few new cars over decades. Many were diesels which have very tight engines for the first 1K miles. Never have i had to add more than 1/2 qt after 2k miles.
After reading a thread somewhere that said this TigerShark does eat oil...i checked it at 500mi and was down over 1/2 a qt which concerned me.
At about 800mi i drained & went with the synthetic Penzoil Ultra...now with 800mi on that.(1,600mi)..it hasn’t lost a drop.
The other strange thing with this engine & calibration software.... (the dealer service mngr told me it isn’t fully “broken in/ calibrated ‘till 3k miles!) i blame that cal software for the slugish performance i was experiencing...at 1,300mi i did a full excelleration from a stop...something CHANGED!!!! Calibrated, seated, whatever...now it has an instant response & shifts like it’s in a sport mode! Happy, happy bc i was really down on the TigerShark...now mine’s great!
 

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I’ve had more than a few new cars over decades. Many were diesels which have very tight engines for the first 1K miles. Never have i had to add more than 1/2 qt after 2k miles.
After reading a thread somewhere that said this TigerShark does eat oil...i checked it at 500mi and was down over 1/2 a qt which concerned me.
At about 800mi i drained & went with the synthetic Penzoil Ultra...now with 800mi on that.(1,600mi)..it hasn’t lost a drop.
The other strange thing with this engine & calibration software.... (the dealer service mngr told me it isn’t fully “broken in/ calibrated ‘till 3k miles!) i blame that cal software for the slugish performance i was experiencing...at 1,300mi i did a full excelleration from a stop...something CHANGED!!!! Calibrated, seated, whatever...now it has an instant response & shifts like it’s in a sport mode! Happy, happy bc i was really down on the TigerShark...now mine’s great!
Do you have the 9 speed Trans or 6? I have heard this before on the forum as well... its interesting and good to know.. thank you for sharing. Charlie
 

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I’ve had more than a few new cars over decades. Many were diesels which have very tight engines for the first 1K miles. Never have i had to add more than 1/2 qt after 2k miles.
After reading a thread somewhere that said this TigerShark does eat oil...i checked it at 500mi and was down over 1/2 a qt which concerned me.
At about 800mi i drained & went with the synthetic Penzoil Ultra...now with 800mi on that.(1,600mi)..it hasn’t lost a drop.
The other strange thing with this engine & calibration software.... (the dealer service mngr told me it isn’t fully “broken in/ calibrated ‘till 3k miles!) i blame that cal software for the slugish performance i was experiencing...at 1,300mi i did a full excelleration from a stop...something CHANGED!!!! Calibrated, seated, whatever...now it has an instant response & shifts like it’s in a sport mode! Happy, happy bc i was really down on the TigerShark...now mine’s great!
It calibrated all by itself? I shift manually to give me that sporty feel. I currently have 700 miles on my 2018 Trailhawk.
 

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Discussion Starter #10
Jeep Cares, I appreciate the follow up but at this point i'm done with trying to fix the car. My arbitration paper work has been submitted and I qualify to speak to an independent arbitrator as of yesterday so it will be a 3rd party arbitrator, FCA rep, Director of Service at Dealer and I to discuss next steps. I'm looking to have the car purchased back or get into another car that is not a compass.

I have a 16 page service history in seven months with so many things that have gone wrong that this warranty simply isn't enough to pacify the tainted ownership of this car. I got an oil change this last Saturday by dealer after issue discovered, checked oil level yesterday and it's already more than half quart low. No leaks, no smoke, nothing.
 

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Jeep Cares, I appreciate the follow up but at this point i'm done with trying to fix the car. My arbitration paper work has been submitted and I qualify to speak to an independent arbitrator as of yesterday so it will be a 3rd party arbitrator, FCA rep, Director of Service at Dealer and I to discuss next steps. I'm looking to have the car purchased back or get into another car that is not a compass.

I have a 16 page service history in seven months with so many things that have gone wrong that this warranty simply isn't enough to pacify the tainted ownership of this car. I got an oil change this last Saturday by dealer after issue discovered, checked oil level yesterday and it's already more than half quart low. No leaks, no smoke, nothing.
I understand, mikeexelby, and do genuinely apologize for the trouble you've encountered thus far. Should you change your mind, don't hesitate to connect with us via direct message.

Jasmine
Jeep Social Care Specialist
 

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Same thing started happening to me on Wednesday.. got low oil pressure light while turning.. checked oil. Not a drop on the dip stick. This compass has been nothing but issues.. worst car I have ever leased.
 

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Same thing started happening to me on Wednesday.. got low oil pressure light while turning.. checked oil. Not a drop on the dip stick. This compass has been nothing but issues.. worst car I have ever leased.
We regret to hear of these sentiments you have expressed, JCTH. If you are working with your dealer on this to have it addressed further, please feel free to send us a PM with additional details.
Julie
Jeep Social Care Specialist
 

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Discussion Starter #14
Update: Checked oil in car two days ago, one quart low already. Oil change was done a week ago. I hope it has enough oil to make it to the May 29th Arbitration date. I'm not taking it in anymore to dealer so I hope they can see what its doing.
 

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Discussion Starter #15
Update: Family has literally drove just a hair under 500 miles on new oil change and it's now 2 quarts low. Likely to leave the Jeep with the dealer and let them try to figure out what happened. By the time anything gets done it will be time for me to go to arbitration.

No leaks, no smoke but boy is it thirsty for oil and gas. filled up 3 times in 500 miles.

Mike
 

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Discussion Starter #16
Update: Car is now 600-700 miles into new oil change is now 3 quarts of oil low. Dealership won't take car to fix since I filed for arbitration but are willing to top engine oil off.

Still have two weeks before the day.
 

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Discussion Starter #17
Update: Haven't drove the car much, afraid to, what driving we did after it got topped off we noticed engine oil all over the engine cover, the fire guard on the hood and all around the oil cap. this is an indication of blow by where the oil is seeping past the piston rings due to pressure/compression and the path of least resistance is the cap. The cap was snug when checked, cleaned it all off, put the cap back on and we have a upcoming 600-700 mile road trip so this should be interesting as I'm hoping it blows up or leaves me stranded.

FCA wrote to the arbitrator and stated that car issues are minimal and were all covered by warranty and car is operating as normal. Eating 4 quarts of oil between oil changes is minimal ::eyeroll::
 

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Discussion Starter #19
Why keep going back to the same dealer? They are screwing with you.
The dealer is firmly on my side. How do I know this?

1. They were the only one to get me in contact with a regional FCA rep who refunded my firsts month payment due to the sheer amount of issues I had within a week. After spinning my wheels with FCA Customer Care for 2 months the Dealer stepped up quickly.

2. The dealer has been fully transparent with all repairs and documentation, even knowingly botching some things the first time they made it right the latter and got it back on the road.

3. Providing me with the necessary information to file for arbitration and having the service director providing me with all the legacy repair orders and making himself available for my Tuesday arbitration meeting.

If they wanted to make it hard on me they won't have done anything and told me to fly a kite. They cannot conduct work on a car that is flagged until my meeting or if I decided to drop my case.

I am sticking with them because why would I go to another place and introduce new variables, un-necessary paper work tracking?
 

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Discussion Starter #20
Arbitrator sided with FCA. Brought car back in for another broken sway bar link, hatch issues (won't close properly) and oil consumption test.

Car continues to consume oil about 1/2 quart every 500-700 miles. It's already consumed 4 quarts during an oil change once. FCA refuses to replace motor or open motor up at this time. Advised Dealer to run test.

I penned a love letter email to some top execs after doing some intense internet searching. They didn't bounce back so I await to hear what they say.
 
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