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2012 heater control has never worked since used purchase with 24K miles. Heater air temp is either cool or cabin temp, unless your turn the center Temp Control knob fully clockwise to maximum heat. Only then do you get any type of warm air from the heater. When turning control knob off from max heat to a lower setting (counter clockwise) you can hear movement and one "click" from the dash.
Is the control panel knob not functioning property or is the problem more likely an actuator? Can the heater actuator motion be viewed with minimum work/removal?
 
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