I recently purchased a 2018 Jeep Compass. A few days after I had it I noticed the screen on the radio didn't look right. I took the car to the dealership, and they informed me that the screen was delaminating so the radio would need to be replaced. The maps were horribly updated and the here website wouldn't accept my application version. Anyways after the dealer replaced the radio, they assured me it'd be up to date with everything which it wasn't. I made several phone calls and finally got to someone at FCA customer service who told me the dealer needed to update the radio to 21.9 and once they did that, I needed 2 OTA updates followed by a 4th from the dealer. I have no idea why they couldn't give me a link to the darn software but whatever. So FCA customer service called the dealer and gave them the instructions. I went to the dealer and waited 4 hours, but they couldn't get the update to work. Every time they tried to update me to 21.9 it said the update was not compatible with this vehicle. They had to open a star tech support case, but it's been almost 2 weeks and they haven't heard back. I saw some other posts and found a link to various radio updates, but I tried them all and they all said not compatible with your vehicle. Any idea how I can get this fixed before I pull all my hair out?