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I bought my 2017 Jeep Compass Trailhawk in October 2018 so I have only had it for about 3 months. I live in Utah and about month after I got the car I had an issue with the remote start after it had sat over the weekend for a few days. The weather at that time was still pretty mild nothing too extreme. So I thought it may have had something to do with the fact that I had not driven it for a couple of days. But I still thought that was weird. My husband has a 2010 Jeep Wrangler and he said the only time he has had issues is if the gas tank is almost empty and another time when one of the doors was not shut all of the way. I had plenty of gas and since then I make sure that all of my doors are shut tight when I get home at night. But since that first time. I have had this happen off and on about dozen times total over the last 2 months and there is no rhyme or reason to it. It is fine for a few days and then some mornings it just doesn't remote start. The horn honks only once instead of the 2 quick chirps when it does work. Then nothing. I will try and lock and unlock the doors I get closer to the back door and it just wont start. I was thinking that it might be because the temperature has dropped a lot in the last few weeks. But yesterday morning it was 17 degrees and it remote started just fine and I had about a 1/4 tank of gas. Then after work yesterday, I stopped to fill up the tank. Then this morning it was about 18 degrees it had been about 14 hours and I took the FOB close to the back door and it only honked once and did not start. So anyway, after reading all of the above messages it appears that this is a really random problem. There doesn't seem to be a pattern of any kind. The closest guess that I think may be a possibility is the battery being low. But it is a guess. I will be contact the dealership soon. I will let you all know what they say.
 

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I bought my 2017 Jeep Compass Trailhawk in October 2018 so I have only had it for about 3 months. I live in Utah and about month after I got the car I had an issue with the remote start after it had sat over the weekend for a few days. The weather at that time was still pretty mild nothing too extreme. So I thought it may have had something to do with the fact that I had not driven it for a couple of days. But I still thought that was weird. My husband has a 2010 Jeep Wrangler and he said the only time he has had issues is if the gas tank is almost empty and another time when one of the doors was not shut all of the way. I had plenty of gas and since then I make sure that all of my doors are shut tight when I get home at night. But since that first time. I have had this happen off and on about dozen times total over the last 2 months and there is no rhyme or reason to it. It is fine for a few days and then some mornings it just doesn't remote start. The horn honks only once instead of the 2 quick chirps when it does work. Then nothing. I will try and lock and unlock the doors I get closer to the back door and it just wont start. I was thinking that it might be because the temperature has dropped a lot in the last few weeks. But yesterday morning it was 17 degrees and it remote started just fine and I had about a 1/4 tank of gas. Then after work yesterday, I stopped to fill up the tank. Then this morning it was about 18 degrees it had been about 14 hours and I took the FOB close to the back door and it only honked once and did not start. So anyway, after reading all of the above messages it appears that this is a really random problem. There doesn't seem to be a pattern of any kind. The closest guess that I think may be a possibility is the battery being low. But it is a guess. I will be contact the dealership soon. I will let you all know what they say.
What happens if you press on the remote start button the first honk? You need to make two firm presses on the remote start button, not two quick ones. If you press two quickly, it will register just as one and you will here just one honk. I wait to hear the first honk before pressing the button for the second time, that triggers the second honk and the engine start. Normally, if the remote start fails, it lists the reason next time you start the car( a massage saying "remote start aborted...."). The fact that you are not getting any info from the car about why it failed to start makes me think you are either mistiming the presses or there is something wrong with the fob itself. try the spare remote if you have that.
 

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I turned off the audible honk to avoid annoying the neighbors so it only flashes the lights. My remote start doesn't have good a range above 20 feet either as I could not start it from the 2nd floor office with a direct view to my car. I also noticed that it will not remote start if you are low on fuel, have an engine light on, etc. It's not as nice as the higher end model (ie. Grand Cherokee) with a mobile phone starting app.
 

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I turned off the audible honk to avoid annoying the neighbors so it only flashes the lights. My remote start doesn't have good a range above 20 feet either as I could not start it from the 2nd floor office with a direct view to my car. I also noticed that it will not remote start if you are low on fuel, have an engine light on, etc. It's not as nice as the higher end model (ie. Grand Cherokee) with a mobile phone starting app.
You can start a Compass with the mobile phone using the uconnect app if it has the navigation package.
 

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Dear Tripod, thanks for the reply. I have been doing what you suggested. I push the button once then pause then push it again. I hear 1 honk then another honk an usually it starts. But for some reason on occasion when I do it the exact same way, it will only honk once and it doesn't start. I have also tried the spare. This morning it also started just fine. But everytime I think it is fixed then it will happen again. So I am going to take it in to the dealer that I bought if from the happens to be a Jeep Chrysler Dodge dealership and see what they can make of this. I will post the results on here once we get an answer. Thank you again.
 

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Dear Tripod, thanks for the reply. I have been doing what you suggested. I push the button once then pause then push it again. I hear 1 honk then another honk an usually it starts. But for some reason on occasion when I do it the exact same way, it will only honk once and it doesn't start. I have also tried the spare. This morning it also started just fine. But everytime I think it is fixed then it will happen again. So I am going to take it in to the dealer that I bought if from the happens to be a Jeep Chrysler Dodge dealership and see what they can make of this. I will post the results on here once we get an answer. Thank you again.
No problem. I hope they can figure out the issue.
 

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Hi! So, I feel your pain. I have a 2017 Jeep Compass trailhawk and I’m having the same issue. After second or third day , beeps once , then nothing . Really annoying .
I was wondering do you had your remote start issue fixed . And if you can tell what the heck is going on. My dealer can’t fogurw it out either .
I also have an issue with the temp control. It’s -8• right now . Yes , chilly ! I started my car when inthe grocery store today, care out and AC on full blast . Mind you my heated seats and steering wheel were blazing hot . No , I did not have the ac on prior to turning the car off . As I said , it’s freaking -8•
I’ve had the car for 5 months and I’m bummed .
 

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Ever since they replaced my body control module the remote start has been extremely reliable. Obviously we went through the summer I did not use it as much but I did use it off and on to get the air conditioning started. Nevertheless, I still have occasional electrical gremlins but nowhere near as bad as before.

Now when my car sits for 2 or more days in the cold the remote start still works but I often get in to be greeted by a "Stop/Start Unavailable Service Stop/Start System" message. I ignore this message and drive to work, and the message is always gone by the next drive cycle. Typically I get these messages on a Monday if the car sat all weekend and we didn't go anywhere. The car is parked outside (not in a garage).

Near as I can guess, the auxiliary battery is just weak and drains down over the weekend, resulting in the message, and after driving it to work it charges up and its okay unless/until it sits a few days again. I have been documenting this by taking pictures of the dash message with my phone as it happens. I have the date set to display in the upper right-hand portion of the cluster so when I'm finally annoyed enough I am just going to print out a dozen pictures all with the dates on them and bring them to the dealer and say "hey, aux battery seems to be weak, please replace!".

My main battery is also weak but has not been causing me any grief lately. We'll see what happens now that we are getting into true winter time. I have half a mind to get the sizes for these batteries and go out and buy my own out of pocket. That way maybe I can get some GOOD batteries that don't suck. FCA seems to be using the cheapest most marginal bats available. Before I would go buy any I would perhaps attach some leads to the two batteries and run them discreetly out the hood so I can actually check the voltages with my multimeter over the course of a stay-at-home weekend and confirm my suspicions.

Anyways those of you still having the remote start issue, when it fails to start check the main battery voltage on the dash before starting the car, like I talked about above. When its below a certain point it will refuse to start via remote. If your battery is consistently under 12 volts thats a pretty good clue and should be enough for any dealership tech with half a brain. Set the date to display in the cluster (if you have that option) and take pictures with your phone to document, show them a little album when you go in and they will figure it out. You should bring them some evidence because by the time you drive to the dealer your battery will be recharged and it will pass their tests at the time until it sits for a while in the cold again.
 

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My main battery is also weak but has not been causing me any grief lately. We'll see what happens now that we are getting into true winter time. I have half a mind to get the sizes for these batteries and go out and buy my own out of pocket. That way maybe I can get some GOOD batteries that don't suck. FCA seems to be using the cheapest most marginal bats available. Before I would go buy any I would perhaps attach some leads to the two batteries and run them discreetly out the hood so I can actually check the voltages with my multimeter over the course of a stay-at-home weekend and confirm my suspicions.


I have been having the exact same issues with the battery and the auto start/stop. If I hook up a trickle charger when the car sits over the weekend, the start/stop works as advertised without the "battery charging" notice.
I, too, have been thinking about just buying a better battery and thought maybe just replacing the auxiliary battery would solve the problem. However, I've been unable to figure out the group size for it. If anyone knows the group size for the auxiliary battery, I would appreciate you sharing the information.
 

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I believe all the 2nd gen Compasses are possessed. I pushed the remote start this morning when it was 29F and nothing happened. After 3 minutes I checked and didn't hear it running. I activated remote start again and it works.

It's the same way with every electronic equipment on this car. It only works when it wants to.

Sometimes my climate control shuts off or go to HI/LO (3X now after the "update") Sometimes the Uconnect doesn't respond to any button press (twice now). Sometimes the dash doesn't dim when it's dark outside (twice). Sometimes U connect goes into 'Phone' mode via Bluetooth without being activated (once so far) Sometimes the lock button on the door handle doesn't lock the door but only activate the alarm (3X now)
Sometimes touching the door handle unlock just the driver's door sometimes it unlock all doors (5X so far) It's set to only unlock driver's door.

All it needs now is to stall on the railroad track with a train coming and all the door handles stop working.
 

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Mine did this today. I started it remotely (heard it start), took a shower and when I got out it was off. I thought it was weird because I wasn't in the shower long. I tried to re-remote start the vehicle and it wouldn't start. When I got outside to my vehicle it had the remote start disabled, start vehicle to reset message was on the dash. The engine was warm (per the temp gage). I have also had the issue where the alarm goes off when I hit the lock door button (without the ignition on). I am NOT a fan of this COMPASS and I went through arbitration after the engine blew at 10,700 miles. Basically I was told that FCA replaced the engine as a courtesy. This is my first and definitely last) FCA product.
 

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Mine did this today. I started it remotely (heard it start), took a shower and when I got out it was off. I thought it was weird because I wasn't in the shower long. I tried to re-remote start the vehicle and it wouldn't start. When I got outside to my vehicle it had the remote start disabled, start vehicle to reset message was on the dash. The engine was warm (per the temp gage). I have also had the issue where the alarm goes off when I hit the lock door button (without the ignition on). I am NOT a fan of this COMPASS and I went through arbitration after the engine blew at 10,700 miles. Basically I was told that FCA replaced the engine as a courtesy. This is my first and definitely last) FCA product.
To me that sound like you were low on gas. If engine started and heated up (we are talking about ~10mins, the engine shuts off on its own after 15mins), the only reason why it would turn off is either someone tried to open the doors or it got low on gas.
 

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To me that sound like you were low on gas. If engine started and heated up (we are talking about ~10mins, the engine shuts off on its own after 15mins), the only reason why it would turn off is either someone tried to open the doors or it got low on gas.
The tank was full (just filled it up on Monday), and there were no tracks leading to or from my vehicle in the snow Other than mine from when I parked it yesterday and went from the vehicle into my house.
 

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The tank was full (just filled it up on Monday), and there were no tracks leading to or from my vehicle in the snow Other than mine from when I parked it yesterday and went from the vehicle into my house.
Yeah you are right, I was checking the manual and all of those have their own error massages (from page 27 of "getting to know your vehicle");

Remote Start Abort Message On The Instrument
Cluster Display — If Equipped

The following messages will display in the instrument
cluster display if the vehicle fails to remote start or exits
remote start prematurely:

• Remote Start Aborted — Door Open
• Remote Start Aborted — Hood Open
• Remote Start Aborted — Fuel Low
• Remote Start Aborted — Liftgate Open
• Remote Start Disabled — Start Vehicle To Reset
• Remote Start Aborted — Too Cold
• Remote Start Aborted — Time Expired

The message will stay active until the ignition is turned to
the ON/RUN position.

Your massage I assume is the 5th one. Its strange that there is no explanation for that message and unlike others, it is a "disabled" massage not "aborted".

Was it cold outside? Electronics of this car behave oddly during startup on cold mornings. Like in my case, lane sense turns off on its own, as if someone pressed the switch for it, there is no error or light, I just get a massage that says lane sense off, exactly as if someone manually tuned it off. If you press back, it turns on back again without any issues and never turns off on its own until the next cold morning.
 

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Yeah you are right, I was checking the manual and all of those have their own error massages (from page 27 of "getting to know your vehicle");

Remote Start Abort Message On The Instrument
Cluster Display — If Equipped

The following messages will display in the instrument
cluster display if the vehicle fails to remote start or exits
remote start prematurely:

• Remote Start Aborted — Door Open
• Remote Start Aborted — Hood Open
• Remote Start Aborted — Fuel Low
• Remote Start Aborted — Liftgate Open
• Remote Start Disabled — Start Vehicle To Reset
• Remote Start Aborted — Too Cold
• Remote Start Aborted — Time Expired

The message will stay active until the ignition is turned to
the ON/RUN position.

Your massage I assume is the 5th one. Its strange that there is no explanation for that message and unlike others, it is a "disabled" massage not "aborted".

Was it cold outside? Electronics of this car behave oddly during startup on cold mornings. Like in my case, lane sense turns off on its own, as if someone pressed the switch for it, there is no error or light, I just get a massage that says lane sense off, exactly as if someone manually tuned it off. If you press back, it turns on back again without any issues and never turns off on its own until the next cold morning.
Was in the teens here this morning (was -4 yesterday). I have had this vehicle since last February and this is the first time I have had an issue with the remote start. Ever since the engine blew I have zero faith in it. I know all vehicle manufacturers have problems, but I never had issues like this with my Fords that I owned. I bought a Compass because I liked having the ability to choose when I want to switch to 4X4 and not have the car do it automatically.
 

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So it seems that you can't remote start the vehicle more than twice or else the remote start disables itself. It was -12 in Detroit this morning and I remote started the car twice. It wouldn't start a third time. Thanks FCA.
 

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It's related to the start/stop. I have the same issue and the adviser told me it's tied in with the ESS system. They're changing my battery sensor, whenever the part comes in going on 3 weeks now.
 

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Discussion Starter #38
Well it seems my post lives on. I haven't returned here for many months after posting about my remote start issue.

As an update, I never did manage to get the issue resolved. The local dealership did try a few fixes like replacing the alternate battery in the vehicle, updating radio firmware etc

The issue is again beginning to bug me now in the Winter, I'm going to contact the local dealership again and see if they'll take the vehicle and try again.

I am glad to see others posting about similar issues - the only pattern I've found the the remote start not working - is leaving the vehicle stationary for 2-3 days. This triggers the remote start problem and the vehicle won't start remotely.

Anything under two days - remote start works as it should.
 

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Discussion Starter #39
So it seems that you can't remote start the vehicle more than twice or else the remote start disables itself. It was -12 in Detroit this morning and I remote started the car twice. It wouldn't start a third time. Thanks FCA.
Hi Redmaxx,

Yes that is correct, only two remote starts allowed and the third time will fail.

However, if you for example do two remote starts - drive the vehicle and switch off - then do another remote start later - this example will be fine as the vehicle was driven or moved. It's when you try three continuous remote starts that it will fail. This example is a built in security feature.

The above issue is not the same as the issue I describe in my original post here.

Regards
 
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