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Discussion Starter #1
Hello,
I have a 2020 Compass Lattitude with the Uconnect 8.4Nav system. Over the last 4 days my SiriusXM favorites are not working. The favorite icon will show up on the top of the radio and ding like normal, then it will disappear usually before I have a chance to click on it. When I go to browse then select favorites on air it will show none playing. If I scan channels I will see that there is a favorite playing. If I am quick enough to hit the favorite button, the next screen where it would show the favorites playing again is empty. Sometimes when I turn off the car and go in somewhere come back it might be working properly, and then will eventually go back to not working properly. All other radio functions work properly. Anyone had issues with this also and has anyone found anything to correct this. I love this favorites feature and this has become very annoying.

Thanks
 

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mine just started doing the same and I am so upset as I loved this feature so much,. ANyone have any trouble shooting??
 

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Discussion Starter #5
Hello,
I have a 2020 Compass Lattitude with the Uconnect 8.4Nav system. Over the last 4 days my SiriusXM favorites are not working. The favorite icon will show up on the top of the radio and ding like normal, then it will disappear usually before I have a chance to click on it. When I go to browse then select favorites on air it will show none playing. If I scan channels I will see that there is a favorite playing. If I am quick enough to hit the favorite button, the next screen where it would show the favorites playing again is empty. Sometimes when I turn off the car and go in somewhere come back it might be working properly, and then will eventually go back to not working properly. All other radio functions work properly. Anyone had issues with this also and has anyone found anything to correct this. I love this favorites feature and this has become very annoying.

Thanks
Ok update after calling SiriusXM who just did a radio refresh and said to connect UConnect. Contacted UConnect and tried several soft and hard resets no resolve they recommended the dealer. Went to the dealer they did a software upgrade said it was fixed and within 15 minutes after leaving the dealer same problem back. (I also had intermittent screen freezing). I returned a few days the tech found a blemish in the top left of the screen from leaking glue on the screen which they said was a problem to occur and they ordered me a new radio on Monday which will take 2-3 weeks to come in. Hope this helps anyone else having this same problem.
 

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2020 Jeep Grand Cherokee. Mine started doing this about a month ago. I contacted Sirius and they told me it was my Uconnect radio and not them. I pretty much gave up after that. Favorites was the best part of the radio.
 

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this has been happening to me too.
FWIW, I noticed today that when I press the red text once the alert shows, I could see my favorites artist, but then as the song is playing, the list disappears.
 

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update to this....
for the past few months, this has been inconsistent. yesterday though, I decided to wipe the screen with a cell phone cloth to remove all fingerprint smudges. today, no issues. granted, it's only one day, but hoping this may help others.
also, I don't think temperature is a factor since i keep my jeep in a garage, and the temps are mild here in maryland.
 
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