My Jeep Compass Forum banner

1 - 7 of 7 Posts

·
Registered
Joined
·
36 Posts
Discussion Starter #1
Hey Guys!
I never had any issue with my Compass until yesterday. I left Toronto at noon was driving on interstate 90 towards a meeting in Pittsburgh and when I was a couple miles away from Erie the engine simply shut down.

I was doing 70 mph with the cruise control on and suddenly the engine turned off by itself. I managed to avoid the big tractor trailers and throw the car on the road shoulder and the would just not start again. Everything worked, but would not start, exactly like if there was no gas, but there was almost half a tank.

So I called Jeep roadside assistance and the lady was really nice on the phone, sent a tow truck that arrived an hour and a half later. The car was towed to Gary Miller Chrysler in Erie, but by the time I got there they could not do anything yesterday, so now I'm in a motel room still awaiting for news on the car. They didn't have any car available for me as a loaner, courtesy, rental or whatever, and the Enterprise rental across the street was already closed.

So, did anyone here had that kind of problem before?? Even if I can rent a car to attend my meeting, hopefully they will be able to fix it in time for me to drive back to Canada until Thursday like I was planned to...
 

·
Registered
Joined
·
1,897 Posts
Hey Guys!
I never had any issue with my Compass until yesterday. I left Toronto at noon was driving on interstate 90 towards a meeting in Pittsburgh and when I was a couple miles away from Erie the engine simply shut down.

I was doing 70 mph with the cruise control on and suddenly the engine turned off by itself. I managed to avoid the big tractor trailers and throw the car on the road shoulder and the would just not start again. Everything worked, but would not start, exactly like if there was no gas, but there was almost half a tank.

So I called Jeep roadside assistance and the lady was really nice on the phone, sent a tow truck that arrived an hour and a half later. The car was towed to Gary Miller Chrysler in Erie, but by the time I got there they could not do anything yesterday, so now I'm in a motel room still awaiting for news on the car. They didn't have any car available for me as a loaner, courtesy, rental or whatever, and the Enterprise rental across the street was already closed.

So, did anyone here had that kind of problem before?? Even if I can rent a car to attend my meeting, hopefully they will be able to fix it in time for me to drive back to Canada until Thursday like I was planned to...
It depends a lot on what your build is on it.
Security system that fail can kill the engine and never allow a restart. Thats what they're suppose to do however they should not be that fail prone. I have heard it happening on another model. There is too much going on electronically in them. They should have a code(s) to pin point it and if its solid failure still then no problem to find it.

Good luck...
 

·
Registered
Joined
·
36 Posts
Discussion Starter #4
update

Hey guys, here is the update.

Later this morning the dealership ran all the diagnostics and found out that the problem was the fuel pump. They order the fuel pump and the car should be ready tomorrow or the day after. At the same time they arranged me a loaner car and came to pick up in the hotel and everything.

So getting a car failing because of a faulty part sucks, but it happens and could happen to anyone and to any car from any manufacturer. But the way people from Jeep (the lady from the call centre who took my call and Ken, assistant service manager from Gary Miller dealership in Erie) treated and took care of me from the moment I called from the roadside until now was incredibly nice. So far all I can do is to give two thumbs up to Jeep.

I'm right now attending all the meetings I was intended to do in the beginning of the trip and they will contact me when the car is ready.

I'll give you guys another update when I get the car ready :)
 

·
Premium Member
Joined
·
1,362 Posts
Sounds like a real inconvenience but glad to hear you and your Compass were taken care of and at least helped you make the best out of a bad situation!

- Cherokee
 

·
Registered
Joined
·
36 Posts
Discussion Starter #6
last update

So...
Wednesday right after lunchtime I got a call from the dealership saying the car was ready, but since I was in a meeting close to Pittsburgh, by the time I was done I would't make it time to Erie to get the car, so I drove there last morning.

I did my 4 hours drive back to Toronto and the cars is as great as it was before.

As we can all agree have a breakdown is an inconvenience and there is nothing no one can do anything about. But in what could be done, that was assisting with everything I needed getting the car fixed in time I give Jeep and the guys from the dealership in Erie five stars. Extremely satisfied.

At the beginning on Monday, I expected receiving the basic: tow truck and and simply having the car fixed. But the helped me with the hotel, courtesy car so I could attend the meetings I needed (it was a business trip, not vacations) and kept me updated all the time about the progress of the car repair.

I hope you guys never have any problem with your jeeps, but at least now we know that if it does, how Jeep handles that :)

Have all a great weekend!
 

·
Registered
Joined
·
1,897 Posts
I have gone through my experiences with both Chrysler and some dealers.

I'll tell you of all the dealers and I have been to with my troubles in the GTA and even drive 200km to one out of town. Distance is not an issue but the service is so I drive the extra miles to get the necessary attention.

I highly recommend BANNERMAN MOTORS, on Don Mills Rd, Toronto. They professional and the tech's are great. The manager in service (Linda) is focused on customer satisfaction.
 
1 - 7 of 7 Posts
Top