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Discussion Starter · #1 ·
Hello, my new compass with just less than 200 miles is showing this. I took it back to the dealer but they could not find any code and asked me to bring it over when the message is active. I just want to check if anyone has seen this message. I looked online and the only place I could find it being asked is in a jeep JL wrangler forum and they have Jeep care specialists that took their information since there's a good amount reporting about it with their new jeeps.
 

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If it doesn’t happen again, it might be a glitch. Did the battery warning came out at the same time. If there is an issue with the battery, the car can throw strange errors since the sensors are under powered and can give false signals. If it happened after a cold morning, check to see if battery is healthy and connections are tight. If it was something serious enough to shut off the engine, I would assume a code would be stored. The only way I can imagine no code being stored after such an event is a glitch or an error under conditions that the computer cannot even write errors.


My cousins Audi had a similar error like “stop safely, engine malfunction”. It turned out to be a lose battery terminal.


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Likely a bad ground or a short if the battery light came on.

1. Check ground (have dealer do that).
2. Check battery (take to autozone or O'Rileys)
3. Un-attach battery terminals and re-connect ensuring good fitment (have dealer do that).

I won't trust the dealer to check your battery. They just use a Tech 2 Scanner or equiv which only sees that the battery checked in for a hot second. Your better using a tester specific to the battery.
 

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So far, IMHO, it seems that there are a LOT of electrical issues with these new Compasses.

All I can say is that I'm glad I bought the extended warranty!

I've had a number of "electrical malfunctions" all ready
 

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Discussion Starter · #5 ·
If it doesn’t happen again, it might be a glitch. Did the battery warning came out at the same time. If there is an issue with the battery, the car can throw strange errors since the sensors are under powered and can give false signals. If it happened after a cold morning, check to see if battery is healthy and connections are tight. If it was something serious enough to shut off the engine, I would assume a code would be stored. The only way I can imagine no code being stored after such an event is a glitch or an error under conditions that the computer cannot even write errors.


My cousins Audi had a similar error like “stop safely, engine malfunction”. It turned out to be a lose battery terminal.


Sent from my iPhone using Tapatalk
It happens once in a while after a cold start. It does not store any code though and yes it also has the battery light. So far I have noticed it happen most when on remote start. Also at the same time the whole cabin smells of burnt plastic when I open the door while the engine is running around 10 mins from when I remote start it.
 

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Discussion Starter · #6 ·
Likely a bad ground or a short if the battery light came on.

1. Check ground (have dealer do that).
2. Check battery (take to autozone or O'Rileys)
3. Un-attach battery terminals and re-connect ensuring good fitment (have dealer do that).

I won't trust the dealer to check your battery. They just use a Tech 2 Scanner or equiv which only sees that the battery checked in for a hot second. Your better using a tester specific to the battery.
I have it schedule not at the dealership where I bought it since it's a bit of a drive but an affiliate jeep dealership near me.
 

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Hello, my new compass with just less than 200 miles is showing this. I took it back to the dealer but they could not find any code and asked me to bring it over when the message is active. I just want to check if anyone has seen this message. I looked online and the only place I could find it being asked is in a jeep JL wrangler forum and they have Jeep care specialists that took their information since there's a good amount reporting about it with their new jeeps.
What was a solution for this problem?
 

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Hello, my new compass with just less than 200 miles is showing this. I took it back to the dealer but they could not find any code and asked me to bring it over when the message is active. I just want to check if anyone has seen this message. I looked online and the only place I could find it being asked is in a jeep JL wrangler forum and they have Jeep care specialists that took their information since there's a good amount reporting about it with their new jeeps.
To answer your question... yes, I too have seen this message 5-6 times now. I have a 2018 Jeep Compass and the Jeep dealership cannot figure out how to resolve this. It’s upsetting, I have had enough with this issue and reached out to Jeep today.
 

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To answer your question... yes, I too have seen this message 5-6 times now. I have a 2018 Jeep Compass and the Jeep dealership cannot figure out how to resolve this. It’s upsetting, I have had enough with this issue and reached out to Jeep today.
@JeepCares is on this site. They may respond to this post or you can reach out to them with a private e-mail (what this site calls a "conversation"). They will want some details, in particular they will need your VIN. They can guide you through the process.
 

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To answer your question... yes, I too have seen this message 5-6 times now. I have a 2018 Jeep Compass and the Jeep dealership cannot figure out how to resolve this. It’s upsetting, I have had enough with this issue and reached out to Jeep today.
@JeepCares is on this site. They may respond to this post or you can reach out to them with a private e-mail (what this site calls a "conversation"). They will want some details, in particular they will need your VIN. They can guide you through the process.
Thanks for tagging us here, Jasmine.

We'd be happy to help you out with your concerns, McKenzie. Send us a private message with more details on your situation.

Kate
Jeep Cares
 
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Thanks for tagging us here, Jasmine.

We'd be happy to help you out with your concerns, McKenzie. Send us a private message with more details on your situation.

Kate
Jeep Cares
Hi there Kate. Jeep reached out to me today. They are setting me up with a case manager here in the Greater St. Louis area. I appreciate you reaching out too.
 

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I got this message one time when working on a top secret project on my Compass. Happened when the Stop/Start relay and part of the sensing circuit was disconnected. I would suspect that the vehicle thinks that one of the batteries is failing and that the motor will stop running shortly. Perhaps this is due to a connection problem in the battery areas.

15300
 

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Hi there Kate. Jeep reached out to me today. They are setting me up with a case manager here in the Greater St. Louis area. I appreciate you reaching out too.
Oh good! Thanks for the update.

Kate
Jeep Cares
 

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I got this message one time when working on a top secret project on my Compass. Happened when the Stop/Start relay and part of the sensing circuit was disconnected. I would suspect that the vehicle thinks that one of the batteries is failing and that the motor will stop running shortly. Perhaps this is due to a connection problem in the battery areas.

View attachment 15300
Hello Baja-D: I have had both batteries replaced and have had the dealership look at the connections near the battery. They have said all looks good. What’s interesting, is this weekend the Auto Stop/Start became inoperable again. My Jeep is going into the dealership tomorrow.
 

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Thanks for tagging us here, Jasmine.

We'd be happy to help you out with your concerns, McKenzie. Send us a private message with more details on your situation.

Kate
Jeep Cares
I am also now having this issue randomly with my 2018 Jeep Compass. Taking into the dealership tomorrow morning.
 

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I am also now having this issue randomly with my 2018 Jeep Compass. Taking into the dealership tomorrow morning.
Feel free to send us a private message as well if you need assistance.

Kate
Jeep Cares
 
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