[Super Sooner 1974]

Hi Super Sooner 1974,

Your feedback is appreciated and seen by the proper teams! I can't speak to the business practices and resources that a tech company like Apple acquires compared to the automotive industry, but we certainly strive to provide a similar experience and will continue to work on improving our practices for our customers.

Steph
Jeep Cares

Steph, I recently read this story on how Apple is working with several automakers redesigning the complete Infotainment system! You might want to check this out!

All-New Apple CarPlay Launching This Year Starting With These 14 Car Brands

In June 2022, Apple previewed the next generation of CarPlay, promising deeper integration with vehicle functions like A/C and FM radio, support for...

www.macrumors.com

 

[milkeyswifey]

I'm 17.98 so I know I should be receiving it. This is ridiculous that it's taking so long.

 

[jennys]

They did ask for my VIN number. I now have a case number so who knows maybe this will move me up the cue.

I just called them and they told me there is no update yet, but they are working on it... I said that's weird because other people have received the update... She told me she couldn't help me and to call jeep. So frustrated!

 

[Hockeymom]

I just called them and they told me there is no update yet, but they are working on it... I said that's weird because other people have received the update... She told me she couldn't help me and to call jeep. So frustrated!

I haven’t heard anyone in Canada that has received the update yet.

 

[jennys]

I called today they said shortly but definitive date. For those of you in Canada FCA customer care number is (800) 465-2001. I told them I would be calling again tomorrow and everyday until I receive the update.

I haven’t heard anyone in Canada that has received the update yet.

Unreal... So unacceptable.

 

[Hockeymom]

Unreal... So unacceptable.

Agree 100%

 

[egreen9319]

I got my update the other day (I had to click "accept") and finally drove far enough today to say that it works! Yes, my background went from dark to light (which I hate), but I was able to adjust it back. I have noticed that periodically when I restarted my car (several small trips today) that the screen would be blank. I'd have to hit some buttons and go back and forth and it would come back on. Hope this doesn't continue. As far as the volume being lower, Gabriel at Customer Care told me to do a system reset to get the volume correct:

• Open the VEHICLE app --> scroll to SETTINGS --> scroll to FACTORY RESET
• FACTORY RESET wipes saved user data from the radio and reverts everything back to factory default settings. (Presets, Favorites, Profiles, Paired Phones will be cleared)

It worked!

I got my update they have to replace my whole radio. It’s getting done next week

 

[KCM]

I got my update they have to replace my whole radio. It’s getting done next week

So when you got your update it didn't fix the volume problem? And they are going to replace your radio? Did they explain why?

 

[StyledComputing]

Okay, so my radio had the R17.98 version for months...The wife has been driving the Jeep recently, but told me that she thinks that something happened with the radio, so I go out to take a look. Keep in mind, I was on R17.98 and I have photos of that (taken a few weeks back).

Anyways, there indeed has been an update applied! Yay! Right? No...the update was not the one I wanted. For some reason, it was decided that my radio should get a different update first...to R17.99...you know, the version that has no ETA and will have to wait for "God knows how long" before we get any additional information.

How are they going to force my vehicle to update to R17.99 rather than pushing out the new S26.17 ? That is absolute BS. Now I am back into the 'hurry up and wait' phase of things.

 

[georgef]

Okay, so my radio had the R17.98 version for months...The wife has been driving the Jeep recently, but told me that she thinks that something happened with the radio, so I go out to take a look. Keep in mind, I was on R17.98 and I have photos of that (taken a few weeks back).

Anyways, there indeed has been an update applied! Yay! Right? No...the update was not the one I wanted. For some reason, it was decided that my radio should get a different update first...to R17.99...you know, the version that has no ETA and will have to wait for "God knows how long" before we get any additional information.

How are they going to force my vehicle to update to R17.99 rather than pushing out the new S26.17 ? That is absolute BS. Now I am back into the 'hurry up and wait' phase of things.

You've got that backward, it's 17.98 with no ETA, the update for 17.99 is currently rolling out. Maybe it has to do the updates in steps, 17.98 > 17.99 > 26.17.

 

[KCM]

Okay, so my radio had the R17.98 version for months...The wife has been driving the Jeep recently, but told me that she thinks that something happened with the radio, so I go out to take a look. Keep in mind, I was on R17.98 and I have photos of that (taken a few weeks back).

Anyways, there indeed has been an update applied! Yay! Right? No...the update was not the one I wanted. For some reason, it was decided that my radio should get a different update first...to R17.99...you know, the version that has no ETA and will have to wait for "God knows how long" before we get any additional information.

How are they going to force my vehicle to update to R17.99 rather than pushing out the new S26.17 ? That is absolute BS. Now I am back into the 'hurry up and wait' phase of things.

So what was it that your wife noticed had changed?

 

[StyledComputing]

So what was it that your wife noticed had changed?

If I knew, I would tell you. Her response: "I saw something on the screen."

That means it could have been a UConnect error, an update notification, screen flicker, or a spider.

 

[milkeyswifey]

Ok went in the store came out my screen is bright as hell look and it says version 26.17 how do I change it to dark mood now.

 

[LAA5]

My radio updated today in Massachusetts successfully:

As luck would have it I was driving for 45 minutes and sure enough lost my volume. (26 degrees outside and my heat was on in the car). I got to my destination and was ready to shut off my car when the software update message popped up on my screen. I was hesitant to shut off my car during the update so I kept it running until completed, maybe about 15mins.

I got to test it out on my way back home - same 45-minute drive and same weather conditions. The radio was perfect - volume held steady the entire time. Hopefully this is the end of volume issues.

 

[LAA5]

My radio updated today in Massachusetts successfully:

As luck would have it I was driving for 45 minutes and sure enough lost my volume. (26 degrees outside and my heat was on in the car). I got to my destination and was ready to shut off my car when the software update message popped up on my screen. I was hesitant to shut off my car during the update so I kept it running until completed, maybe about 15mins.

I got to test it out on my way back home - same 45-minute drive and same weather conditions. The radio was perfect - volume held steady the entire time. Hopefully this is the end of volume issues.

edit: the version update was S26.17

 

[milkeyswifey]

Also u can't hear anything till after 10 on volume .Also all my displays is in km and Celsius

 

[JeepCares]

Ok went in the store came out my screen is bright as hell look and it says version 26.17 how do I change it to dark mood now.

Hi milkeyswifey,

We're glad it reached your vehicle! Have you tried the reset steps?

Steph
Jeep Cares

 

[milkeyswifey]

No what reset steps

 

[Jasmine]

Once the radio problem is fixed, this site is going to be very quiet.

 

[georgef]

Once the radio problem is fixed, this site is going to be very quiet.

Yes, I suspect there are many members that joined to report the issue, but they are not coming back to report that they received the update fixing the issue.