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2021 Jeep Compass Trailhawk
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Welcome to Compass. Do a search. Seems like a lot of issues. Hopefully under warranty ?
 

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Sadly not under warranty
Had this same problem… cheapest fix is to get a new radio off eBay but you’ll have trouble getting the anti theft code. Easiest and cheapest way to go, and for the most part you can do it yourself
 
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