My Jeep Compass Forum banner

1 - 20 of 53 Posts

·
Registered
Joined
·
11 Posts
Discussion Starter #1
Just leased 2018 compass last month. First time having a Jeep. Uconnect shutting off every few seconds and restarting and shutting off. Ran it to dealership. Have to wait 3 weeks for an appointment of drop off without one and wait 3 days. Really? Besides running, nothing else is usable because the radio, nav etc is thru uconnect and it stops every few seconds to shut down and reboot.

I googled and tried some tricks out there with holding down temp buttons or mute and tune but nothing sends it to reset. Anyone suffer similar problem? I have to be without a car for 3 days if I drop it off or wait 2 weeks to drop off and get a loaner, and I'm supposed to pay a full month's payment and Uconnect doesnt work? I know I'm griping, but first time Jeep user, close to wishing I had stuck to my RAV4.

Any suggestions before bringing to dealership is appreciated. Thanks....
 

·
Registered
Joined
·
150 Posts
Welcome to the forum. I had issues with my radio, it required a full replacement. Don't let them try re-programming it. It will just make it worse.
 

·
Registered
Joined
·
11 Posts
Discussion Starter #3
Thanks. What an annoyance. Can't even listen to music and watching it flash off and on is driving me nuts. Seems the more they add in cars the more problems. give me my radio and cd player with usb and I'd be good
 

·
Registered
Joined
·
10 Posts
Mine has been in the shop for 3 weeks tomorrow. They gave me a loaner 17 Trailhawk, exactly like mine, except for the color.

This week, the loaner started with flipping over to max a/c while driving (one of my issues), and today the radio/uconnect starts then shuts off at 30 seconds continuously.

I'm done with this crap. Going back to a Grand Cherokee. Gonna initiate the buy back tomorrow.
 

·
Registered
Joined
·
44 Posts
Hey so I had this happen yesterday while I was driving. I thought it was faulty wiring but I called my dealer and they said its a known issue and they're waiting for FCA to tell them what to do to fix it.

I got fed up and called Jeep Customer Care and the agent told me it was legitimately a Uconnect update and that it should be done within 24 hours, so roughly 4pm EST today. Im still waiting.

The biggest concern for me is even when my car is off and locked the screen turns on and off, so essentially my battery is being affected by this.
 

·
Registered
Joined
·
15 Posts
This exact issue started happening to me yesterday. It reboots every 50 seconds no matter what and hasn't stopped since.
 

·
Registered
Joined
·
1 Posts
2018 jeep compass

we are having the same issue. radio reboots every minute called connect and they said they can't do anything until a new update is installed
 

·
Registered
Joined
·
13 Posts
Daughter came home today and said herradio shutting on and off
I confirmed this as well every 50 seconds or so it goes off.
Absolutely ridiculous...i guess we see if they are ok by morning
 

·
Registered
Joined
·
13 Posts
Hey so I had this happen yesterday while I was driving. I thought it was faulty wiring but I called my dealer and they said its a known issue and they're waiting for FCA to tell them what to do to fix it.

I got fed up and called Jeep Customer Care and the agent told me it was legitimately a Uconnect update and that it should be done within 24 hours, so roughly 4pm EST today. Im still waiting.

The biggest concern for me is even when my car is off and locked the screen turns on and off, so essentially my battery is being affected by this.
WHERE did you call? Same issue starting happening to my daughters today on and off every 50 seconds...
 

·
Registered
Joined
·
15 Posts
WHERE did you call? Same issue starting happening to my daughters today on and off every 50 seconds...
UConnect General Support - 1-877-855-8400

The rep I spoke with said they are aware of the issue. He requested my VIN number to add to the list of affected vehicles.
 

·
Registered
Joined
·
13 Posts
Ok Yes I just called as well they took the VIN and said someone will call withing 24 hrs. In her words they played big brother today with a security update and it backfired on most if not all 2018 Compass's
She indicated that they were told it may fix itself overnight or next day or 2 but also said they may have to have dealers perform update to fix it. She said from what she can tell they are gonna re program the entire radios now with fix.
Still I find this unreal.
Our 17 Charger radio failed and had to get replaced as well. And My 18 Ram had a radio issue when I first got it but it fixed itself after a few cycles.
I guess I am happy my 13 Durango has an old school radio per say but it has worked great.

Good luck everyone Great thread to help others
STEVE
 

·
Registered
Joined
·
403 Posts
we are having the same issue. radio reboots every minute called connect and they said they can't do anything until a new update is installed
Hello ek7389,

We understand why this is frustrating. Please send us a direct message with your VIN and current mileage as we'd like to look more into this.

Jasmine
Jeep Social Care Specialist
 

·
Registered
Joined
·
2 Posts
Hi:

I am having this same issue on my 2018 Compass Limited that I picked up 3 weeks ago. The current mileage is 750 miles. The update got installed on 2/10/18 around 3:00 PM EST. Never agreed to anything on the screen about installing an update. First the bluetooth started skipping, then the BT disconnected then the reboots started. It has been rebooting every 30-40 seconds since then.

Called the Dealer this morning (2/12/18) at 8:30 AM and they indicated I was the 80th call about the problem. They opened at 8:00 AM. Last 8 chars of the VIN are: JT117485


Peter
 

·
Registered
Joined
·
27 Posts
They say between 7-8 pm est for a fix we should see update available on screen and we should answer yes
Where are you getting this information? I have heard 5 different things!

FCA specialist I just spoke to said they have no idea, at the moment, when a fix will be available. The only information she had was that the fix will be pushed out OTA.
 

·
Registered
Joined
·
49 Posts
It's a Uconnect issue with late build 17 and 18 Chrysler's. My cousin with a Grand cherokee had no Radio today at all, when he called they said it should be fixed by weeks end.
 
1 - 20 of 53 Posts
Top