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Discussion Starter #1
This has been racking my brain as it’s happened randomly. Here’s a couple scenarios one that just played out for me a few minutes ago.

Scenario #1 (happened today)
I walk up to my Compass driver side door put my hand on the handle it’s unlocks then immediately I reach for the driver side rear door handle and I hear all the doors unlock. I thought wow ok I like that now I don’t have to push the unlock button on the inside anymore.

I lock my doors and try the exact same thing but this time all the doors didn’t unlock. So back to pushing the button.

Scenario #2 I put my hand on the driver side door handle and my passenger puts their hand on the handle and then all doors unlock as well. This has happen early on about 2-3 times when I first got the vehicle in late Jan. Hasn’t happened since and have to push the unlock button inside the car to unlock all the doors.

At these timing issues or what? The one that happened today is the one I’m most curious about.
 

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Unfortunately I don't have an answer but can commiserate. I have the same frustration and issues. Oddly enough, if I open the passenger side front door, it unlocked all doors. Using the driver door, the passenger side doors open, but not the driver side rear door. So weird...
 

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Pretty sure there are settings for this in the Uconnect screen, I set mine to unlock all doors with driver's door unlock and it always works consistently for me. Anyways, step one would be to break out your user manual and read up on how its supposed to work, then you'd know whats normal and whats not.

If someone is pulling on the door handle before the unlock mechanism starts moving it fails to unlock, AFAIK.
 

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I haven't been through the settings since my wife got the firmware update, but when I exit the car(drivers side) and close the driver's door the others doors don't unlock. If I then rest my thumb on the small button on the outside drivers door handle(don't push the button) all the doors will unlock. Haven't had time to really play with it since wife normally drives the car.
 

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Discussion Starter #5
Pretty sure there are settings for this in the Uconnect screen, I set mine to unlock all doors with driver's door unlock and it always works consistently for me. Anyways, step one would be to break out your user manual and read up on how its supposed to work, then you'd know whats normal and whats not.

If someone is pulling on the door handle before the unlock mechanism starts moving it fails to unlock, AFAIK.

You are describing a different scenario than what I am. I have it set to only unlock the driver door. I don’t want the passenger doors to unlock when no one is over there. That’s invitation to being car jacked.

I have read up on it and no where does it say the passager doors will unlock as well when it’s set to only unlock the driver’s door. I wish I could get it to consistently work to have others try but it’s random.
 

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I have been through my U-Connect Screen setting dozens of times. On my vehicle does not matter what the door setting is at it keeps the rear doors locked 75% of the time when I shut the vehicle off. The other 25% of the time I shut the vehicle off and all the doors unlock.
Vehicle is going in for it's one year check over in a couple weeks will see if they have a fix.
 

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I'm trying to piece together what you are saying but you are not being real clear and its making it difficult.

Lets start with this, you said "I have it set to only unlock the driver door." I assume that means the 1st Press Of Key Fob Unlocks -> “Driver Door” setting in the Uconnect. You didn't specify which Uconnect so lets just hope yours is the same as my 8.4

You gave two "Scenarios", #1 and #2, if EITHER of those happened before you switched the setting the Uconnect then just throw those instances out the window and forget about them, what are only concerned with the behavior of the car with the current desired setting.

Again, you didn't specify but lets assume for now you did that setting before events #1 and #2 ever happened. If not let me know.

So now, if its true it was set to driver door only when this part of #1 happened:
"I walk up to my Compass driver side door put my hand on the handle it’s unlocks then immediately I reach for the driver side rear door handle and I hear all the doors unlock."

The short answer is, this is impossible. Not saying it didn't happen, I'm saying we are missing something or some fact is incorrect, or the vehicle is straight up broken (doubtful, though). If it is set to driver door only, there is no way you can have all the other doors open just from using passive entry on the driver's side. Either you are mistaken about what the Uconnect setting was at the time that occurred, or the lock system is malfunctioning. The fact that you can't seem to reproduce this behavior ... I don't know what to tell you. You are saying #1 happened once, ever, and you can't get it to happen anymore. Well... then its working as expected/desired? What is the issue then?

--------------

#2 is a bit trickier, but it probably just boils down to a race condition. If passive entry is used on the passenger side, all doors and tailgate unlock no matter what your settings are. Its not clear exactly how well the car knows *where* the remote fob is, it may be on the driver's side with you BUT if your passenger gets their hand on the passenger handle before you get your hand on the driver handle, and it detects the fob and doesn't know what side its on, then it would make sense all the doors would unlock because it *thinks* you, with the fob, are unlocking from the passenger side. The buggy is allegedly supposed to kinda know where the fob is, somewhat-ish, but they are kinda tight-lipped about the specifics and I believe that is because it is a much more crude and inaccurate system than they are willing to admit.

Regardless, I think thats all there is to that, if the passenger door handle is touched first and the fob is more or less in range then it counts as unlock from the passenger side which, per the book, will always result in unlocking all doors.

So where does that leave us? #1 seems to be a non-issue unless its still happening, #2 we can roughly explain, does that help?

Side note...

Tai said:
I have it set to only unlock the driver door. I don’t want the passenger doors to unlock when no one is over there. That’s invitation to being car jacked.
That is the setting we have on my fiance's Civic too, 99% of the time she is driving that to and from work by herself so its a minor inconvenience for a bump in her safety. For me, I prefer the convenience of having all the doors unlocking so I can immediately start loading things into the back or let people in without having to take any further action. Any would-be car jacker that dares to try to hop into my car as I unlock the doors is in for the worst (and possibly last) day of their life
:gunslinger:
 

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You are describing a different scenario than what I am. I have it set to only unlock the driver door. I don’t want the passenger doors to unlock when no one is over there. That’s invitation to being car jacked.

I have read up on it and no where does it say the passager doors will unlock as well when it’s set to only unlock the driver’s door. I wish I could get it to consistently work to have others try but it’s random.
Mine does the exact same thing. Most of the time it works correctly and only unlocks the driver’s door with passive entry but then just randomly unlocks all the doors. Occasionally all the doors will unlock turning off the ignition as well. I have checked the settings and they are correct and no one touches the passenger handle either.
 

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Discussion Starter #9 (Edited)
I'm trying to piece together what you are saying but you are not being real clear and its making it difficult.

Lets start with this, you said "I have it set to only unlock the driver door." I assume that means the 1st Press Of Key Fob Unlocks -> “Driver Door” setting in the Uconnect. You didn't specify which Uconnect so lets just hope yours is the same as my 8.4

You gave two "Scenarios", #1 and #2, if EITHER of those happened before you switched the setting the Uconnect then just throw those instances out the window and forget about them, what are only concerned with the behavior of the car with the current desired setting.

Again, you didn't specify but lets assume for now you did that setting before events #1 and #2 ever happened. If not let me know.

So now, if its true it was set to driver door only when this part of #1 happened:
"I walk up to my Compass driver side door put my hand on the handle it’s unlocks then immediately I reach for the driver side rear door handle and I hear all the doors unlock."

The short answer is, this is impossible. Not saying it didn't happen, I'm saying we are missing something or some fact is incorrect, or the vehicle is straight up broken (doubtful, though). If it is set to driver door only, there is no way you can have all the other doors open just from using passive entry on the driver's side. Either you are mistaken about what the Uconnect setting was at the time that occurred, or the lock system is malfunctioning. The fact that you can't seem to reproduce this behavior ... I don't know what to tell you. You are saying #1 happened once, ever, and you can't get it to happen anymore. Well... then its working as expected/desired? What is the issue then?

--------------

#2 is a bit trickier, but it probably just boils down to a race condition. If passive entry is used on the passenger side, all doors and tailgate unlock no matter what your settings are. Its not clear exactly how well the car knows *where* the remote fob is, it may be on the driver's side with you BUT if your passenger gets their hand on the passenger handle before you get your hand on the driver handle, and it detects the fob and doesn't know what side its on, then it would make sense all the doors would unlock because it *thinks* you, with the fob, are unlocking from the passenger side. The buggy is allegedly supposed to kinda know where the fob is, somewhat-ish, but they are kinda tight-lipped about the specifics and I believe that is because it is a much more crude and inaccurate system than they are willing to admit.

Regardless, I think thats all there is to that, if the passenger door handle is touched first and the fob is more or less in range then it counts as unlock from the passenger side which, per the book, will always result in unlocking all doors.

So where does that leave us? #1 seems to be a non-issue unless its still happening, #2 we can roughly explain, does that help?

Side note...



That is the setting we have on my fiance's Civic too, 99% of the time she is driving that to and from work by herself so its a minor inconvenience for a bump in her safety. For me, I prefer the convenience of having all the doors unlocking so I can immediately start loading things into the back or let people in without having to take any further action. Any would-be car jacker that dares to try to hop into my car as I unlock the doors is in for the worst (and possibly last) day of their life
:gunslinger:
I'm trying to piece together what you are saying but you are not being real clear and its making it difficult.

Lets start with this, you said "I have it set to only unlock the driver door." I assume that means the 1st Press Of Key Fob Unlocks -> “Driver Door” setting in the Uconnect. You didn't specify which Uconnect so lets just hope yours is the same as my 8.4

Yes I apologize I left out details I was working on assumptions. Yes that’s the setting I have set, since I bought my CP I honestly don’t think it has changed as it seems like it is the default setting. I believe that setting was already in place as I wouldn’t of changed it. I have Uconnect 4 7 inch screen so we differ in that regard.

The short answer is, this is impossible. Not saying it didn't happen, I'm saying we are missing something or some fact is incorrect, or the vehicle is straight up broken (doubtful, though). If it is set to driver door only, there is no way you can have all the other doors open just from using passive entry on the driver's side. Either you are mistaken about what the Uconnect setting was at the time that occurred, or the lock system is malfunctioning. The fact that you can't seem to reproduce this behavior ... I don't know what to tell you. You are saying #1 happened once, ever, and you can't get it to happen anymore. Well... then its working as expected/desired? What is the issue then?

Yes it should be impossible!! That’s why I’m like why did this happen randomly. I was shocked when it happened. Im going to try to reproduce the behavior and take it to the dealer ship. I’m a systems admin/programmer so I know all about issues and users saying something happened on their PC only for them to not be able to repeat the behavior. The issue is why did it happen at all it shouldn’t have. I’m the type of person who needs to know why (is it bad code? Something malfunctioning?) it’s in my DNA and a requirement in my job field. I am an analytical person. The type of person who believes everything happens for a reason. I wish I was mistaken but I know I have the setting for driver side only set for the reason I listed previously.

#2 is a bit trickier, but it probably just boils down to a race condition. If passive entry is used on the passenger side, all doors and tailgate unlock no matter what your settings are. Its not clear exactly how well the car knows *where* the remote fob is, it may be on the driver's side with you BUT if your passenger gets their hand on the passenger handle before you get your hand on the driver handle, and it detects the fob and doesn't know what side its on, then it would make sense all the doors would unlock because it *thinks* you, with the fob, are unlocking from the passenger side. The buggy is allegedly supposed to kinda know where the fob is, somewhat-ish, but they are kinda tight-lipped about the specifics and I believe that is because it is a much more crude and inaccurate system than they are willing to admit.

Yes I like the passive entry setting when used in passenger side. I open my lady’s side first instead of leaving her waiting till I unlock driver side the pushing the unlock button on the inside door handle. (Chilvary isn’t quite dead yet lol) and I believe what you described (my passenger getting the their hand on their handle before me while I’m on driver side) has happen a couple times but again hard to reproduce. But still a safety concern if someone wanted to rob or car jack me. I guess it doesn’t really matter because if they REALLY wanted to rob or car jack me they’d just break the window shoot me etc....lol

That is the setting we have on my fiance's Civic too, 99% of the time she is driving that to and from work by herself so its a minor inconvenience for a bump in her safety. For me, I prefer the convenience of having all the doors unlocking so I can immediately start loading things into the back or let people in without having to take any further action. Any would-be car jacker that dares to try to hop into my car as I unlock the doors is in for the worst (and possibly last) day of their life

I haven’t made the move to carry haven’t even shot a real gun but have been invited to go to a range multiple times (I live in Texas so I’m an anaomlay in that regard and all my fam is military lol) I live in a safe area about to move to an even safer area but I always think I’m not that special anything can happen. I just hear too many horror stories about accidental firings but usually due to irresponsible people with weapons.
 

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I am a programmer as well, I have been building web applications for about six years now our shop is mostly .NET and a bit of java. I also dabble with micro-controllers on the side for fun. As a fellow programmer surely you have run into many instances of a user or customer bringing a report of a problem they encountered and what is the first thing we always ask? "Can you reproduce the problem? What are the exact steps?"

Of course many times they cannot reproduce the issue on demand, and that does not mean there is no issue but it definitely means our job is going to be more difficult and it leaves the possibility that there is no actual issue, just some misunderstanding. It is always better and faster if they can come to us with an exact set of steps to recreate the issue.

At this point we are still at the first stage of trying to prove there is an issue or malfunction. The possibility still remains that we are simply misunderstanding how our lock system works.

The other day here I got out of my Jeep, and per my settings I expected that opening my driver door would result in all the other doors opening as well, but for some reason this time it did not. Without closing the driver's door, I tried to open the driver's side passenger door and found it locked. We know this is not supposed to happen, based on our understanding of the descriptions given in the user manual, but it happened nonetheless. A peculiar observation, but without being able to reproduce it I cannot say for certain if the system is malfunctioning or if something was different in the conditions when it happened. I think perhaps it may be time-related, seems like I spent more time sitting in the car than usual before getting out, but further experiments will have to be done to see if I can confirm that.

I would not put it past the FCA software engineers to have written in a bunch of conditional statements that maybe had good intentions but result in the inconsistent behaviors we observe from time to time. Another aspect of software engineering you are probably familiar with, as a programmer, is writing up some code and then having a project manager come along to document the feature and they ask you how it works, so you tell them, then they go and write up the documentation for the end-user (user manual) and when they are done the docs end up over-simplified and slightly inaccurate as a result of them trying to streamline and make it simple for the end-user, OR due to something you forgot to describe to them at the time. This could easily be the case with our user manual for these Jeeps.

Either way, chances of the dealer being able to tell you anything about it are not great. You can ask them because they do collect bits of information here and there, mostly from observation and customer reports because FCA does not give them a direct-dial to the Uconnect engineers to answer their piddly questions. The more data that can be collected, though, the more clearer of a picture we can paint of what it does under what circumstances.

I give the bug vs intentional-but-undocumented "feature" odds at about 50/50 at this point. Could be either or. I have been recording some short clips of the Jeep in the morning to document strange circumstances under which the remote start fails to function, slowly zeroing in on a potential issue with battery voltage. Keep observing, collect data, test theories, you may get to the bottom of something yet.
 

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I have been through my U-Connect Screen setting dozens of times. On my vehicle does not matter what the door setting is at it keeps the rear doors locked 75% of the time when I shut the vehicle off. The other 25% of the time I shut the vehicle off and all the doors unlock.
Vehicle is going in for it's one year check over in a couple weeks will see if they have a fix.
Hi WisHawk,
We regret to hear you are experiencing these concerns with your door locks and understand how this could be frustrating. If you do choose to visit the dealer for further assistance, please let us know. Just send us a private message and we would be more that happy to offer our support.
Julie
Jeep Social Care Specialist
 

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I am going to have to go back and check my wifes Compass. I know the dealer had set them to only unlock the drivers door. I could have sworn I went back in and changed it to unlock all doors because its annoying to her and I when we go to grab something out of the rear seat and the doors are still locked. But we may have the same issues where all the doors are not unlocking like they re supposed to.
 

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I had another instance this morning where I got out and it failed to unlock any of the other doors. Kinda seems like maybe it happens when I open the door too quickly but it will have to happen a few more times (and I will have to pay closer attention) before I can really establish whether there is any pattern there. I just know when it DID work yesterday I held the interior handle open for a full second while opening the door.
 

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I had another instance this morning where I got out and it failed to unlock any of the other doors. Kinda seems like maybe it happens when I open the door too quickly but it will have to happen a few more times (and I will have to pay closer attention) before I can really establish whether there is any pattern there. I just know when it DID work yesterday I held the interior handle open for a full second while opening the door.
I have been testing mine for the last few days. I usually have a few things like phones, pop and few other items to pack up. If I park the car, turn it off, then grab my stuff, and then finally open the door (40 seconds - 2 minutes) it will not unlock all of the doors. If I put it into park turn it off and immediately open the door, it unlocks all of them. If I put it into park, gather my stuff, power off, and then open the door it unlocks all of them. This is with limited testing (4-5 times).

I can't find a pattern to unlocking all doors when opening the door from the outside. I find longer drawn out processes work better (don't open the door before all doors unlock) but it doesn't always work. Sometimes a second touch (grab the door handle to unlock, let go, grab again a wait a half moment then open) works better. But I can't find a process that reliably unlocks the doors.
 

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It's pretty annoying that the doors lock themselves, but will not reliably unlock themselves. I have the setting turned on in uconnect, but it hardly ever works. I've read the manual, but it seems to be written for the automatic transmission. I have the manual transmission and have tried both leaving it in gear or neutral (both with parking brake on), and it will not unlock all doors when the driver exits.

Do others with this problem also have the manual transmission?
 
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