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Discussion Starter · #1 ·
I recently got an email announcing a navigation map update for my 2018 Compass. I am unable to download the map update because my application version appears to be from an early 2018 build which uses MY17.5 software instead of MY18.

My application version starts with: USA-MY17.5_GR18.7.0-20170706.

I contacted HERE customer support today at 1-866-422-8182 and they opened a case telling me to expect 2 weeks before getting another update.

The USA update site is here: Uconnect® | VP4R ASO 8 | HERE

Anybody else having trouble updating maps? I mainly use CarPlay but I would like to have updated maps for when I don't.

Curiously, I have always noticed certain features advertised for the 2018 model year are missing, e.g. now playing music on the instrument cluster screen, and I wonder if my 17.5 software is to blame. I hope this incident can move my radio into the modern era with an official update.

For what it's worth, I have never received any UConnect OTA updates either. Checking the UConnect website for my VIN says no updates are available.
 

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I recently got an email announcing a navigation map update for my 2018 Compass. I am unable to download the map update because my application version appears to be from an early 2018 build which uses MY17.5 software instead of MY18.

My application version starts with: USA-MY17.5_GR18.7.0-20170706.

I contacted HERE customer support today at 1-866-422-8182 and they opened a case telling me to expect 2 weeks before getting another update.

The USA update site is here: Uconnect® | VP4R ASO 8 | HERE

Anybody else having trouble updating maps? I mainly use CarPlay but I would like to have updated maps for when I don't.

Curiously, I have always noticed certain features advertised for the 2018 model year are missing, e.g. now playing music on the instrument cluster screen, and I wonder if my 17.5 software is to blame. I hope this incident can move my radio into the modern era with an official update.

For what it's worth, I have never received any UConnect OTA updates either. Checking the UConnect website for my VIN says no updates are available.
I feel your pain! I have the 2016 map data base installed (in a 2018 Compass) and HERE says I have the latest and greatest. Then they said I would receive an OTA software update in May. Didn't happen, now they say before the end of the year.
 

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Discussion Starter · #3 ·
I feel your pain! I have the 2016 map data base installed (in a 2018 Compass) and HERE says I have the latest and greatest. Then they said I would receive an OTA software update in May. Didn't happen, now they say before the end of the year.
I believe my maps are Q4 2016 as well. Sorry to hear. I also did not get the OTA update. Will update if and when I hear back about my open case.
 

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It gets better. When I input my unique Application Version on HERE's website I get: "Please enter a valid application version. " (SIGH)
 

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Discussion Starter · #5 ·
It gets better. When I input my unique Application Version on HERE's website I get: "Please enter a valid application version. " (SIGH)
Same message here. :(

Is your version a MY17.5? My thought is I have an early build (built 11/17) without the MY18 software.
 

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Yes, USA-MY17.5_ also. Wish I could get this fixed - like the Nav system, but the maps are SO outdated!
 

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Discussion Starter · #7 ·
Good news. Today I was contacted by a Uconnect representative from FCA corporate by phone.

The rep provided some background information to help understand why the car is not eligible for update. The relevant part of the application version is 18.7, which is too old to be registered for their Over-the-Air (OTA) update system.

The rep said there is a solution available which may not have existed a few months ago when I last tried: Vehicles with 18.7 (even in MY17.5) can now be updated to version 21.9 at a dealership. I was previously told by my dealer several months ago that no updates are available when I tried to get the unit updated to fix some volume control issues.

If the dealer states the unit is not eligible for update, I was told to inform the dealer "Chrysler says there is an update in the Dealer Update Portal" even for this MY17.5 18.7 version and to have the dealer call Uconnect for more specific information if they cannot find it.

The 21.9 version is still not recent enough to install a map update. Once the car is updated to 21.9, a phone call to Uconnect customer service can register the unit for OTA updates. Once registered they will force push an OTA update request to my specific unit which will bring the unit to the latest application version available for the vehicle — at which point I will be able to purchase a map update.

I believe this is reasonable even through it took so long to get a path to update the software. I was expecting to never have the car software updated let alone a map update. The NHTSA website states there are a lot of bug fixes in recent Uconnect software which I am looking forward to enjoying.

A few days ago a rep from HERE maps (navigation.com) followed up with me and told me there was nothing they could do. I contacted @UconnectCares on Twitter around the same time and that's the rep who contacted me today with this solution.

Next step is a trip to the dealer to get the 21.9 software update. It'll likely be a couple weeks until I get the car over there since I have upcoming road trips planned, but I'll update here as things progress.
 

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Good news. Today I was contacted by a Uconnect representative from FCA corporate by phone.

The rep provided some background information to help understand why the car is not eligible for update. The relevant part of the application version is 18.7, which is too old to be registered for their Over-the-Air (OTA) update system.

The rep said there is a solution available which may not have existed a few months ago when I last tried: Vehicles with 18.7 (even in MY17.5) can now be updated to version 21.9 at a dealership. I was previously told by my dealer several months ago that no updates are available when I tried to get the unit updated to fix some volume control issues.

If the dealer states the unit is not eligible for update, I was told to inform the dealer "Chrysler says there is an update in the Dealer Update Portal" even for this MY17.5 18.7 version and to have the dealer call Uconnect for more specific information if they cannot find it.

The 21.9 version is still not recent enough to install a map update. Once the car is updated to 21.9, a phone call to Uconnect customer service can register the unit for OTA updates. Once registered they will force push an OTA update request to my specific unit which will bring the unit to the latest application version available for the vehicle — at which point I will be able to purchase a map update.

I believe this is reasonable even through it took so long to get a path to update the software. I was expecting to never have the car software updated let alone a map update. The NHTSA website states there are a lot of bug fixes in recent Uconnect software which I am looking forward to enjoying.

A few days ago a rep from HERE maps (navigation.com) followed up with me and told me there was nothing they could do. I contacted @UconnectCares on Twitter around the same time and that's the rep who contacted me today with this solution.

Next step is a trip to the dealer to get the 21.9 software update. It'll likely be a couple weeks until I get the car over there since I have upcoming road trips planned, but I'll update here as things progress.
Outstanding! Thanks for posting this information, I will be scheduling a visit to the dealership!
 

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Using the info provided by advhawk, sent a letter to the dealership's service department. Got a phone call from the service manager - taking the Compass in tomorrow to attempt the update. Fingers are crossed.
 
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