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Hey! My 2020 Trailhawk suddenly set my volume to full blast and won't let me lower it. I was just turning a corner and BOOM. The volume changed. I can manually turn it down to level 1 but the volume itself won't change. So right now my options are full blast (100% volume, regardless of the level) or no volume at all.

Oh, and the station doesn't matter/affect the volume - Bluetooth/Sirius/FM/AM...etc

The dealer is scratching their head.

Does anyone know what I can do to troubleshoot?
 

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You said this happened when turning. I wonder if something broke in the clock spring in the steering column? Remember you can adjust volume and change station with the buttons on the back of the steering wheel.
 

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Discussion Starter #3
You said this happened when turning. I wonder if something broke in the clock spring in the steering column? Remember you can adjust volume and change station with the buttons on the back of the steering wheel.
Thanks! Those buttons on the back of the steering wheel weren't even working. The volume was either 100% (regardless of the volume level set) or 0 because we turned it off. We called UConnect and they gave us instructions, and they fixed it! Super weird but I'll post them momentarily
 

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Below are the instructions U Connect gave us, and they worked!
  1. Turn on car with doors open
  2. Close doors
  3. Push the voice command and green phone button at the same time for 30 seconds
  4. Turn off car
  5. Open driver door for 30 seconds
  6. Shut driver door
  7. Turn car back on
Fixed!!
 

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Below are the instructions U Connect gave us, and they worked!
  1. Turn on car with doors open
  2. Close doors
  3. Push the voice command and green phone button at the same time for 30 seconds
  4. Turn off car
  5. Open driver door for 30 seconds
  6. Shut driver door
  7. Turn car back on
Fixed!!
Great info! Thanks. I am starting to make a list of these "reset operations" just in case I have a problem like this.
 

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2018 Jeep Compass Trailhawk
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Below are the instructions U Connect gave us, and they worked!
  1. Turn on car with doors open
  2. Close doors
  3. Push the voice command and green phone button at the same time for 30 seconds
  4. Turn off car
  5. Open driver door for 30 seconds
  6. Shut driver door
  7. Turn car back on
Fixed!!
That's crazy :oops: Cars have gotten too complicated.
 

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That's crazy :oops: Cars have gotten too complicated.
This reminds me of an old joke that went around in the late 80's or early 90's about if automobiles were developed like the computer industry develops computers, it appears that a few of the characteristic have come true:

For all of us who feel only the deepest love and affection for the way computers have enhanced our lives, read on. At a recent computer expo (COMDEX), Bill Gates reportedly compared the computer industry with the auto industry and stated, "If GM had kept up with technology like the computer industry has, we would all be driving $25.00 cars that got 1,000 miles to the gallon."

In response to Bill's comments, General Motors issued a press release stating: If GM had developed technology like Microsoft, we would all be driving cars with the following characteristics:

1. For no reason whatsoever, your car would crash twice a day.

2. Every time they repainted the lines in the road, you would have to buy a new car.

3. Occasionally your car would die on the freeway for no reason. You would have to pull to the side of the road, close all of the windows, shut off the car, restart it, and reopen the windows before you could continue. For some reason you would simply accept this.

4. Occasionally, executing a maneuver such as a left turn would cause your car to shut down and refuse to restart, in which case you would have to reinstall the engine.

5. Macintosh would make a car that was powered by the sun, was reliable, five times as fast and twice as easy to drive - but would run on only five percent of the roads.

6. The oil, water temperature, and alternator warning lights would all be replaced by a single "This Car Has Performed An Illegal Operation" warning light.

7. The airbag system would ask "Are you sure?" before deploying.

8. Occasionally, for no reason whatsoever, your car would lock you out and refuse to let you in until you simultaneously lifted the door handle, turned the key and grabbed hold of the radio antenna.

9. Every time a new car was introduced car buyers would have to learn how to drive all over again because none of the controls would operate in the same manner as the old car.


10. You'd have to press the "Start" button to turn the engine off."
 
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